TQM in Glaxo India ‐ a step‐by‐step implementation process
Abstract
Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations on progress to date and the changes in the organization’s culture as a result.
Keywords
Citation
Blythe, R.M., Rao, H. and Shahani, N. (1997), "TQM in Glaxo India ‐ a step‐by‐step implementation process", The TQM Magazine, Vol. 9 No. 2, pp. 98-105. https://doi.org/10.1108/09544789710165536
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited