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Staff quality management

Manon Fierens

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1997

1837

Abstract

Describes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents a philosophy of staff quality management.

Keywords

Citation

Fierens, M. (1997), "Staff quality management", The TQM Magazine, Vol. 9 No. 2, pp. 128-134. https://doi.org/10.1108/09544789710165572

Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

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