Human Resource Management International Digest: Volume 14 Issue 4

Investing in inclusion

Aims to explain why the genuine inclusion of workers, regardless of sex, race, age, religion or nationality, will become a business imperative in the years ahead.

Finning finds a better way to manage remote teams: Role‐play re‐creates the experience of being “out of the loop”

This article describes a bespoke training program designed by learning and development specialist Academee to equip managers at Finning, national Caterpillar dealer for the UK…

Cesky Telecom dials up HR help: Confronting an employment‐relations challenge in eastern Europe

Analyses the effects on human‐resource management of the privatization of the Czech Republic's former state‐owned telecommunication monopoly, Cesky Telecom.

Interim management helps Carphone Warehouse to get TalkTalk on track: Fast recruitment focuses specialist skills where they are most needed

This article describes how an interim manager helped mobile‐telephone company Carphone Warehouse to transform its operations to cope with growing demand caused by the launch of…

Office Depot takes the fear out of customer‐service training: Self‐pace program brings major business benefits

This article examines the effectiveness of an award‐winning program of self‐pace customer‐service training, which replaced the classroom‐based “sheep‐dip” approach at Office Depot.

Success builds on success for Stack Computer Solutions: Training at the heart of company's transformation

This article describes how Stack Computer Solutions, a UK mail‐order company that faced a battle for survival ten years ago, has turned its low‐skills workforce into a team of…

Employees shape up for a career at Cannons: Training boosts company's “Grow Your Own” scheme

This article describes an apprenticeship scheme, including National Vocational Qualifications, introduced by UK health and fitness company Cannons Health and Fitness, which covers…

British Airways flies high with online learning system: Cabin crew can top up their training from across the world

This article describes the award‐winning online‐learning program developed to help British Airways cabin crew to use Barplus, an on‐board point‐of‐sale system that records…

Training means zero accidents for FHm: Program exceeds all expectations

This article demonstrates how UK construction company Frank Haslam Milan (FHm) has hit its target of zero reportable accidents through its award‐winning training and awareness…

Keep in touch, say Australian police: Virtual challenge for human‐resources team

This article describes the management of an A$20.5 million three‐year capital‐works program to develop and support radio communications for Australia's New South Wales Police…

DoCoMo creates new knowledge: Interaction of networked strategic communities

This article examines the role of knowledge management in the telecommunication industry.

Getting personal on the topic of leadership: Authentic self‐expression works for those at the top

This article describes how effective leaders become aware of what is different about them that makes them attractive to others, and learn to use these differences to their…

Supporting Women#s Career Advancement: Challenges and Opportunities

The jobs you can’t do without

Waiting in the wings (talent management)

Employee input helps QUALCOMM select the best total rewards investments

Policies on union representation in US multinationals in the UK: between micro-politics and macro-institutions

A cross-level investigation of the relationship between career management practices and career-related attitudes

Rx for workers’ comp woes at Catholic Healthcare West

What’s on the web

Learning and Development

Gender, Bodies and Work

Continuing professional development and workplace learning – 14: communicating in times of change

The flexible future (better ways of working)

Clear language (training)

Employment law outlook

The Learning and Skills Council - mainstreaming equality and diversity

Managers after the era of organizational restructuring: towards a second managerial revolution?