Health Manpower Management: Volume 21 Issue 4

Generating a culture focused on continuous improvement

David Fraser

Describes the principles and values on which the North Ayrshire& Arran NHS Trust was established. Presents the reasons for choosinga culture focused on quality together with the…

Investing in people: a management responsibility and a social obligation?

Graham Shelton

Analyses the proposition in this title by reference to experienceand reflective consideration, both of the motivation of organizationswhich are embracing the TQM philosophy and of…

Making staff aware of risks

John Symons

Outlines the essential steps in establishing risk management as aneffective process in any organization and relates to management claims,complaints and adverse incidents…

Empowering staff through audit

Lesley M. Fleming

Describes the use of multidisciplinary project teams in auditplanning, process and outcome. Discusses the motivation and need forreward in personal/professional settings and…

Changing to a client‐focused quality service through more effective teamwork

Ann Stead, M.C. Leonard

The Mary Marlborough Disability Service, a specialist NHS unitproviding non‐acute support which enables people with physicaldisabilities to lead independent lives, established…

A multidisciplinary team approach to day hospital patient care

Christopher Johns, Stephen Bell

A review of practice in a mental health day hospital led to amultidisciplinary quality group being established. Outlines changesimplemented leading to service improvements and…

Motivating staff through teamwork: process review and data display

Hugh C.H. Koch

Outlines four interconnecting factors which are essential tomotivating staff: an understanding of the “psychology ofexcellence in teams”; establishing cross‐functional…