Making staff aware of risks

Abstract

Outlines the essential steps in establishing risk management as an effective process in any organization and relates to management claims, complaints and adverse incidents. Discusses the way to elicit and use information from patients and staff. Emphasizes the need to learn from all those involved in delivery and receipt of care.

Citation

Symons, J. (1995), "Making staff aware of risks", Health Manpower Management, Vol. 21 No. 4, pp. 15-19. https://doi.org/10.1108/09552069510092728