The TQM Magazine: Volume 4 Issue 5
Table of contents
Sending out the right signals
Chris AshtonAnalyses the use of compensation systems and the signals that they give out to employees. Suggests that they may often get mixed messages about the system′s intentions and…
Banking on new ideas
Andrew Lee‐MortimerReports on the use of performance incentives at Girobank in order to involve staff and gain their commitment to TQM. The staff recognition scheme was originally designed to…
Visions for the future
Klaus Lund, Claus ThomsenOffers the authors′ predictions of how TQM will develop in the near future: states that an increased number of quality key figures will be presented at board meetings; predicts an…
A balanced performance
Vicky Wright, Liz BradingAsks whether performance‐related pay can be compatible with TQM and examines the opinions of leading “gurus” on the subject. Looks at examples of good practice in performance…
Metering out change
Melanie WilliamsDescribes the introduction of a TQM culture at Pitney Bowes plc in the United Kingdom in order to make it more competitive in a receding market. Reports on the formation of…
No eulogies for TQM
Karl AlbrechtStates that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer…
Profiting from commitment
Chris AshtonExamines the implementation of profit sharing and employee ownership schemes, uses some case examples to show how the popularity of these concepts has grown over the years…
Paying for quality
Evan IveyAddresses the issue of performance‐related pay in a TQM environment, pay being an area which has been rather neglected in most TQM textbooks. Suggests that the problem lies in…
Appraisal development
Bob HemmingsSuggests that it is possible to develop a performance appraisal system (without performance‐related pay) that can be integrated into a total quality process. Examines the problems…
It′s quality not quantity
Roger N. SwarisLaments the lack of attention paid to communication within a TQM programme, despite the fact that it is of vital importance. States that a good balance of high quality…
Make it child's play
Theresa Hicks, Tony CarterIt is never too early to start practising continuous improvement. An American primary school teacher has taken this to heart and, with help from Dr. Deming, is encouraging her…
Wall to wall commitment
Melanie WilliamsExamines the commitment of Milliken Contract Carpets in the United Kingdom to improve the quality of product and service as perceived by the customer. Describes the background to…
Systematic rewards
Mike BradleyCovers some of the reward strategies commonly used by management to motivate individual employees. Contends that the use of reward strategies within companies can cause…
Calculating the benefits
John Pike, Mike HewinsAsks whether cost benefits from TQM can be substantiated, and what period of time is needed for them to impact on business performance. Presents the results of a recent survey…