Paying for quality

Abstract

Addresses the issue of performance‐related pay in a TQM environment, pay being an area which has been rather neglected in most TQM textbooks. Suggests that the problem lies in converting the wider goals of quality into measurable targets for appraisal. Reveals the result of a survey in which employees stated that performance‐related pay did not encourage teamwork and that it was not a fair system.

Citation

Ivey, E. (1992), "Paying for quality", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034527