The TQM Magazine: Volume 2 Issue 6
Table of contents
Terzi Circle
Murat TerziA comprehensive understanding of the operation as a whole, involving operators and their internal customers, is essential to control a production environment. The author has…
Policy Deployment
B.G. DaleDiscusses how Japanese companies are using quality policy deployment to help them achieve their strategic business goals. Reports how Western companies can utilize this technique…
Driving Home Improvement
Lisa AlbitzDiscusses the requirements for building and implementing a quality measurement system. Contends it is essential that management understands the benefits of both measurement in…
Mapping the Mess
Terry Finlow‐BatesExplains how concept mapping taken from the educational world, can help clarify the mess. Asserts that combining this tool with a preliminary step goes a long way towards creating…
Process Capability Measurement
Leslie J. PorterAssert that capability indices quantify process improvement in a simple way and, when used correctly, provide relevant benchmarks. Considers it important that managers fully…
Best of the best
Andrew Lee‐MortimerAsserts that a manufacturing strategy can provide more than reduced production costs. Contends that, effectively implemented, it will prove a competitive weapon to ensure company…
Managing Processes
R. von RutteDiscusses how process management has been utilized, largely by multinational electronic companies, to co‐ordinate hierarchical tasks with the functions in the inter‐disciplinary…
Drawing on Japanese Experience
R.L. BarkerDiscusses how, in response to a desire by Japanese quality practitioners to promote QC technique, seven new QC tools were brought together. Provides the recommended manner for the…
SPC for Success
Anna KochanDiscusses how statistical process control of products is increasingly demanded by suppliers for the prevention rather than detection of defects. Assert that, according to Ford…