Drawing on Japanese Experience

Abstract

Discusses how, in response to a desire by Japanese quality practitioners to promote QC technique, seven new QC tools were brought together. Provides the recommended manner for the utilisation of these techniques. Asserts quality thinking should become pro‐active rather than re‐active. Exemplifies the tools. Describes a number of relations methods. Discusses the process decision programme chart. Asserts this is also used to anticipate the unexpected and to plan contingencies. Concludes that the seven new QC tools are being promoted by the Japanese Society for QC Technique Development indicating they can be used most effectively when combined in an interrelated manner.

Citation

Barker, R.L. (1990), "Drawing on Japanese Experience", The TQM Magazine, Vol. 2 No. 6. https://doi.org/10.1108/EUM0000000003055