Mapping the Mess

Abstract

Explains how concept mapping taken from the educational world, can help clarify the mess. Asserts that combining this tool with a preliminary step goes a long way towards creating the consensus and harmony essential to the production of acceptable practical solutions. Contends concept maps provide a firm structure for carrying out discussions, negotiations and agreements. Concludes, when trying to achieve a quality improvement, all variables in multitudinous combinations are open for effecting the improvement. A concept map can do much to help visualize the tangle.

Citation

Finlow‐Bates, T. (1990), "Mapping the Mess", The TQM Magazine, Vol. 2 No. 6. https://doi.org/10.1108/EUM0000000003056