Index

Citation

(2023), "Index", Whalley, J., Stocker, V. and Lehr, W. (Ed.) Beyond the Pandemic? Exploring the Impact of COVID-19 on Telecommunications and the Internet, Emerald Publishing Limited, Leeds, pp. 267-272. https://doi.org/10.1108/978-1-80262-049-820231013

Publisher

:

Emerald Publishing Limited

Copyright © 2023 Jason Whalley, Volker Stocker and William Lehr

---

INDEX

Note: Page numbers followed by “n” indicate notes.

5G

, 38n17, 170, 172, 177

Affordable Connectivity Program

, 40

Aprendo en casa platforms

, 162

Arcadia

, 138–140

Artificial intelligence (AI)

, 36

AstraZeneca

, 2

ATU

, 174

Autonomous systems (ASes)

, 49

Big Blue Button

, 111

BioNTech

, 2

Bizindaalo

, 159

Blended learning strategy

, 108

Body of European Regulators for Electronic Communications (BEREC)

, 35, 37

Bring into use (BIU)

, 183

British Standards Institute (BSI)

, 123

Broadband

, 7

access services

, 20n3

inclusion policies

, 39

network provider performance

, 204–207

Broadband providers

, 154, 196

investment incentives

, 207–208

Building cooperation

, 111

Cable & Wireless (C&W)

, 162–163

Capital expenditure (CAPEX)

, 177–178

Caribbean, state of telecommunications and COVID-19 in

, 162–165

Central data repository

, 130

Cisco

, 45

Cisco Webex

, 42, 78, 80, 222

Civil society organisations

, 230

Clouds

, 18, 55, 253, 260

Coding

, 105–106

Company Voluntary Agreement (CVA)

, 139

Consumer Credit Panel (CCP)

, 95

Content Delivery Networks (CDNs)

, 21, 30, 44

Content regulation

, 237, 258

Cooperation

, 111, 114, 159, 159, 163

Coronavirus Aid, Relief, and Economic Security Act (CARES Act)

, 39n19

Coronavirus disease of 2019 (COVID-19)

, 1–7, 18, 39–42, 47, 52, 65–69, 71–72, 78, 82, 84, 87–88, 92, 103, 105, 109–114, 122, 135–136, 142–145, 153–156, 170, 173, 175–180, 183, 196, 198–199, 202, 207, 209, 216–218, 220, 222, 229–239, 245–250, 254–261

accelerated networking trends and ecosystem

, 48–50

as change agent

, 7, 12, 45, 55, 247–252, 258

education in time of

, 105–108

effect of COVID-19 on internet traffic

, 19–35, 65–69

Covid-related phishing

, 223–225

crisis

, 18, 25, 27, 36, 45, 47–48, 51, 72, 104, 108, 110, 161, 179, 186, 232, 234–235, 245–246, 250–252, 260

impact on application usage

, 21–26

investment and innovation

, 48

pandemic

, 8, 11, 21, 47, 72, 92, 105, 110, 115, 153–154, 159, 162, 165, 176, 180, 183, 186, 196, 216–218, 222, 229, 231–235, 247, 256–257, 259, 262

publicly available data

, 51–52

retailing success stories

, 141

state of telecommunications and COVID-19 in Caribbean

, 162–165

state of telecommunications and COVID-19 in Peru

, 160–162

state of telecommunications and COVID-19 in Uganda

, 156–160

COVID-19 Telehealth Program

, 40

Criminal law

, 232

Cyber Volunteers 19 (CV19)

, 219–220

Cyber-attacks

, 256–257

Cyber-governance

, 257–258

Cybercrime

, 216

cybersecurity and remote work

, 220–223

online scams and Covid-related phishing

, 223–225

ransomware and healthcare organisations

, 217–220

Cybersecurity

, 51, 81, 216–223, 225, 256–257, 261

Debenhams

, 139–140

Demand shocks

, 26

Digital divides

, 7, 12, 38–41, 44, 47–48, 55, 248, 250, 253–254, 261

Digital dynamic capabilities

, 104–105, 112–113

in educational institutions

, 111

Digital Equity Act of 2021

, 41

Digital infrastructures

, 27, 247

Digital literacy

, 111, 248, 253, 256–258

education

, 111

Digital Pact for Schools

, 111

Digital policy responses

, 36

Digital scouting

, 111

Digital seizing capabilities

, 104

Digital sensing capabilities

, 104

Digital teaching and learning tools

, 103–104

Digital technologies

, 246

for teaching and learning

, 111

Digital tools

, 78–81

Digital transformation

, 38

building dynamic capabilities for digital transformation in educational sector

, 109–110

digital capabilities

, 104

in education

, 104–105

literature review

, 105–108

theoretical approach

, 110–114

Digitalisation

, 98

Disaster Management Act

, 232

Disinformation

, 231, 257–258

Disruption

, 37n16

Distance learning

, 104

Distributional effects

, 92–94

Donut effect

, 5

Downstream traffic

, 30, 78

Dropbox

, 44

Dynamic capabilities framework

, 104

E-commerce

, 5–6, 20

Economic impacts

, 154

Education

, 256

limitations

, 106

method

, 105–106

results

, 106–108

in time of COVID-19

, 105

Educational institutions

, 103–104, 110

digital dynamic capabilities in

, 111

implications of shift to remote/online learning for

, 108, 246, 256

Educational technology (EdTech)

, 104, 111, 114

Effective digital learning

, 108

Emergency Broadband Benefit program

, 40

Emergency Connectivity Fund

, 40

EU Digital Services Act (DSA)

, 238

European Commission (EC)

, 38, 173, 199, 208–209, 246, 258

European Data Governance Act (2020)

, 130

European Electronic Communications Code (EECC)

, 78–79

European Union (EU)

, 2, 35, 72, 173

European Working Conditions Surveys (EWCS)

, 74

Evil Corp

, 220

Extraction

, 105–106

Facebook

, 237

Fake news

, 230–231

government responses to ‘fake news’ in times of global health crisis

, 231–235

Feasibility of continued remote work as pandemic abates

, 88–91

Federal Communications Commission (FCC)

, 39–40, 196–197, 203

Federal Trade Commission (FTC)

, 197

Fixed wireless access (FWA)

, 178

Freedom of expression

, 232

Future of networking

, 50

Future of work

, 255–256

Gender

, 93n11

General Data Protection Regulation (GDPR)

, 204

Google

, 45, 125–126

Google Docs

, 26

Government responses

, 249–250

Government responses in USA and EU

, 36–41

Great Exploration

, 247

Great resignation

, 5, 91, 247

Gross domestic product (GDP)

, 155, 160

H1N1 flu virus (see Swine flu)

Health Insurance Portability and Accountability Act (HIPAA)

, 217

Healthcare organisations

, 217–220

High street

, 138

Home networks

, 19, 51, 257

Hospitals

, 217, 219

Human rights

, 231

IMT

, 172

Infodemic

, 229–230

fake news

, 230–231

Information communication and technology (ICT)

, 158

Information technology (IT)

, 158

Information-processing tasks

, 90

Infrastructure Investment and Jobs Act (IIJA)

, 40

Innovations

, 8, 45, 50, 104, 246–248, 258

Innovative methods

, 108

International spectrum management

, 173–174, 181–183

Internet, COVID-19 and

, 3, 18

annual changes in cross-country internet traffic

, 31

collective insights for post-COVID-19 future

, 45–52

effect of COVID-19 on internet traffic

, 19–35

future course of pandemic effect

, 30–35

government and private sector responses

, 35–45

impact on application usage

, 21–26

impact on internet traffic

, 26–35

and network performance

, 27–29

traffic patterns

, 30

Internet ecosystem

, 252

consolidation and growing tensions in cyberspace

, 254

Internet Exchange Points (IXPs)

, 21, 28, 30, 34, 41–42, 49–50, 78n3, 252

Internet service providers (ISPs)

, 18–19, 21, 27, 29, 41–44, 49, 55, 200, 209, 252–254

Internet of Things (IoT)

, 129–130, 259

INTERPOL

, 222, 224

ITU-R Bureau (BR)

, 173

Keep Americans Connected pledge

, 39, 45

Labour productivity

, 74

Learning management systems (LMSs)

, 109

Liberty Latin America (LLA)

, 163

Machine learning (ML)

, 44, 50, 224, 252

Mental health/psychological stress during pandemic

, 107–108

Microsoft

, 45

Microsoft Teams

, 3, 78, 80, 111

Ministry of Internal Affairs and Communications (MIC)

, 171

Misinformation

, 7, 11, 159, 229–238

Multilocational work

, 73

National lockdowns

, 146

NB-IoT

, 130

Net neutrality

, 10–11, 41, 196–199, 201–209

Netflix

, 20, 37, 176

Netflix Open Connect

, 43

Next Generation EU (NGEU)

, 38

Ocado

, 137

Online gaming

, 25

Online grocery shopping

, 136–138

Online learning

, 3, 8, 36, 104, 108–109, 114–115, 163

Online retailers

, 137, 139

Online scams

, 223–225

Open Internet Order (OIO)

, 196

Organisation for Economic Co-operation and Development (OECD)

, 154–155

Over-the-top (OTT)

, 20, 37, 39, 175–176

Personal data

, 127–128, 130, 223

Personal protective equipment (PPE)

, 164

Personalised learning

, 104

Physical presence

, 78, 88–89, 91, 182, 256

Policy-makers

, 7, 10, 19, 35–41, 52, 56, 88, 97–99, 104, 199, 217, 254, 257

PolicyTracker

, 179

Post-COVID-19

, 7–8, 18, 27, 45, 129, 246, 248, 260

collective insights for post-COVID-19 future

, 45–52

new normal

, 246

Preparedness

, 249–250

Primark

, 146–147

Private sector responses

, 41–45

Protection from Online Falsehoods and Manipulation Act (POFMA)

, 233

Public funding

, 111

Public institutions

, 103

Radio Regulations (RR)

, 173, 181

Radio Regulations Board (RRB)

, 173, 183

Radio Sector of the International Telecommunication Union (ITU-R)

, 170, 181

Ransomware

, 217–220

Rapid prototyping

, 111

Recovery and Resilience Facility (RFF)

, 38

REG4COVID

, 173

Regulation

, 36, 154, 197, 208, 252

Remote work

, 72, 220–223

different impacts on different population groups

, 84–86

different impacts on different sectors

, 84

digital tools

, 78–81

growth of remote work during pandemic

, 81–83

by knowledge workers

, 73–74

likely course

, 86–97

modern digital services and telecommunications networks

, 79

observations and implications for public policy

, 97–98

shift to

, 74–78

trends

, 72–86

Remote/online education

, 108

Resilience

, 3, 10, 18, 27, 48, 51–52, 55–56, 179, 246, 251

Restoring Internet Freedom Order (RIFO)

, 196, 206

Retailing

, 136

developments

, 140–142

dismantling retail empires and closing stores

, 138–140

online grocery shopping

, 136–138

Sandvine

, 21–22, 26, 30, 43, 51, 67, 78

Severe acute respiratory syndrome (SARS)

, 104

Short message service (SMS)

, 161

Skype

, 80

Slack

, 26

Smart city

, 122–123, 128, 130

Smart healthcare

, 128

Smart lighting systems

, 123

Smart logistics

, 128–129

Social media

, 6, 11, 25, 109, 196, 230–231, 234, 258

companies

, 230

platforms responses

, 235–238

Socioeconomic impact of COVID-19

, 135

Spectrum

, 10, 39, 169–170

international spectrum management

, 173–174, 181–183

management

, 171–173, 179–181

use

, 170–171, 174–178

Spotify

, 20

Squeezing of landlords

, 142–144

Strategic agility

, 111

Stringency Index

, 155

Structure of book

, 7–12

Suitability of jobs

, 90

Surveillance

, 127–128

Swine flu

, 104

Symantec

, 220

Telecom policy

, 203

Telecommunications networks

, 78

Telecommunications providers

, 160

Topshop

, 138

Trade unions

, 86

Trials

, 122

Truth in age of pandemics

, 238–239

TSDSI

, 174

Twitter

, 235–236

Uganda, state of telecommunications and COVID-19 in

, 156–160

Uganda Communications Commission (UCC)

, 158–159

UK retail

, 135

decline

, 144–145

squeezing of landlords

, 142–144

Upstream traffic

, 30, 78

Veteran’s Affairs (VA)

, 199

Video conferencing

, 3–4, 20, 25, 29, 43, 45, 248, 252

Video streaming

, 25–26, 29–30n12, 176

Virtual private networks (VPNs)

, 20, 220–221

Waitrose

, 138

Warehouses

, 137, 144

WebEx

, 25n6, 39

WhatsApp

, 80, 162

Wi-Fi

, 130, 169, 170–171, 173–175, 180–181, 183, 186, 201, 204–205

Wireless network

, 129–130

Women

, 85–86, 93–94, 154, 255

Work from home (WFH)

, 3, 5, 71, 76, 126, 135, 158–159, 163, 165, 175, 178, 201, 217, 220, 222–223, 225, 248, 250

Worker and employer attitudes towards remote work

, 91–92

World Health Organisation, (WHO)

, 229

World Radiocommunication Conference (WRC)

, 181

WRC-03

, 180

WRC-19

, 173

WRC-23

, 170, 178, 183

YouTube

, 20, 235–236

Zoom

, 3–4, 39, 43, 45, 78, 80, 111, 221–222