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Explores the relationships between quality assessment and staff development in higher education and their role in changing the culture of higher education. Addresses the processes of quality assessment and the nature of staff development. Demonstrates how staff development has contributed to quality assessment and how quality assessment has contributed to staff development, and offers some suggestions for future directions.

The significance of business processes has fostered a close collaboration between academia and industry. Moreover, the business landscape has witnessed continuous transformation, closely intertwined with technological advancements. Our main goal is to offer researchers and process analysts insights into the latest developments concerning artificial intelligence (AI) and machine learning (ML) to optimize their processes in an organization and identify research gaps and future directions in the field.

In this study, we perform a systematic review of academic literature to investigate the integration of AI/ML in business process management (BPM). We categorize the literature according to the BPM life-cycle and employ bibliometric and objective-oriented methodology to analyze related papers.

In business process management and process map, AI/ML has made significant improvements using operational data on process metrics. These developments involve two distinct stages: (1) process enhancement, which emphasizes analyzing process information and adding descriptions to process models and (2) process improvement, which focuses on redesigning processes based on insights derived from analysis.

While this review paper serves to provide an overview of different approaches for addressing process-related challenges, it does not delve deeply into the intricacies of fine-grained technical details of each method. This work focuses on recent papers conducted between 2010 and 2024.

This work addresses a significant gap by employing a pioneering approach to introduce challenges in BPM alongside AI/ML techniques and integrated tools. Hence, it offers comprehensive guidelines that elucidate the alignment between ML methods and solutions to current challenges across the BPM life-cycle, including process enhancement and process improvement. Additionally, by detailing various aspects of the life-cycle phases and highlighting ML technique characteristics, this research demonstrates potential approaches for future exploration, thereby enhancing applicability for both process analysts and researchers in this context.

The referendum debate in Ireland on whether voting in favour of the Lisbon Treaty has filled the pages of newspapers and the online media. Several anti-EU campaigns have emerged and politicians have shown their own attitudes towards the ratification process. Being our first contact with reality newspapers enable potential readers to better understand their lives and socio-political events (Van Dijk, 1991; Richardson, 2007). It has been argued that newspapers construe public identities for individuals and social groups through specific textual strategies and contribute to our understanding of belonging to a community (Fairclough, 1995a). Some scholars have proved that, in reporting on European matters, British newspapers are mainly Eurosceptic and tend to depict EU leaders in a negative light (Musolff, 2004; Nasti, 2012). It has also been demonstrated that when reporting on European integration newspapers tend to define what it means to be a European citizen by construing their own images of Europe. By doing so, newspapers have the power to support or subvert the feeling of European belonging by showing desired or unwanted scenarios. In his analysis of newspaper discourse, Fowler (1991) points out how transitivity is of great interest in newspaper analysis as it is a potential tool to investigate the same event in different ways, thus providing different views on the social and political events reported.

Against this framework, the present chapter aims to analyse, by combining a quantitative and a qualitative approach, how newspapers construct professional, social and private identity of the European politicians involved in the Lisbon Treaty debate following the features introduced by Fairclough (1995b) and Halliday and Matthiessen (2004) transitivity model. This study also investigates what qualities and features are attributed to EU leaders and to what extent the stereotyped roles of previous studies are also revealed through the analysis of material, mental and verbal processes.

This article presents pictorial representation as an innovative and challenging technique for exploring how new and experienced researchers see research and researchers. Pictorial representation provides a means of exploring the various factors that may influence, limit or inhibit researchers in their practice.

Three groups were engaged in creating pictorial representations of either “research” or “researchers”. Groups of new doctorate in Business Administration students, second year PhD students and a network of women academic staff from two UK university business schools described their drawings to their group and engaged in general discussion of the issues raised.

Drawing and discussing pictures allows emotional and unconscious aspects of engaging in research to surface, helping drawers put into words what may be difficult to voice. Such images enrich and enliven the difficult area of research methods teaching and their personal nature helps to “acknowledge the individual in the researcher”.

This paper is based on research with a small number of participants. It focuses on the use of the visual image technique, rather than detailed analysis of the images generated.

We offer the technique to teachers of research methods who can use it to make research methods more interesting and relevant to their students.

The paper outlines an innovative approach to teaching research methods which engages students in discussion about the nature of research, the skills and qualities needed to become effective researchers and assists them to begin the difficult but essential process of reflexivity.

This paper aims to describe the critical literacies of high school students engaged in a youth participatory action research (YPAR) project focused on a roleplaying game, Dungeons and Dragons, in a queer-led afterschool space. The paper illustrates how youth critique and resist unjust societal norms while simultaneously envisioning queer utopian futures. Using a queer theory framework, the authors consider how youth performed disidentifications and queer futurity.

This study is a discourse analysis of approximately 85 hours of audio collected over one year.

Youth engaged in deconstructive critique, disidentifications and queer futurity in powerful enactments of critical literacies that involved simultaneous resistance, subversion, imagination and hope as youth envisioned queer utopian world-building through their fantasy storytelling. Youth acknowledged the injustice of the present while radically envisioning a utopian future.

This study offers an empirical grounding for critical literacies centered in queer theory and explores how youth engage with critical literacies in collaboratively co-authored texts. The authors argue that queering critical literacies potentially moves beyond deconstructive critique while simultaneously opening spaces for resistance, imagination and utopian world-making through linguistic and narrative-based tools.