John Umit Palabiyik, Brendan Cronin, Suzanne D. Markham Bagnera and Mark P. Legg
This study investigates restaurant patrons' comfort level with the sudden shift in the dining-in climate within the state of Massachusetts during the onset of the COVID-19…
Abstract
Purpose
This study investigates restaurant patrons' comfort level with the sudden shift in the dining-in climate within the state of Massachusetts during the onset of the COVID-19 pandemic.
Design/methodology/approach
An exploratory study utilized learning algorithms via gradient boosting techniques on surveyed restaurant patrons to identify which restaurant operational attributes and patron demographics predict in-dining comfort levels.
Findings
Past consumers' eating habits determine how much their behavior will change during a pandemic. However, their dining-in frequency is not a predictor of their post-pandemic dining-in outlook. The individuals who were more comfortable dining in prior to the pandemic dined in more often during the COVID pandemic. However, they had a poorer outlook on when dining in would return to normal. Although there are no clear indicators of when and how customers will embrace the new norm (a combination of pre-, peri-, and post-pandemic), the results show that some innovative approaches, such as limiting service offerings, are not well accepted by customers.
Practical implications
The study offers several managerial implications for foodservice providers (i.e. restaurants, delivery services, pick-up) and investors. In particular, the study provides insights into the cognitive factors that determine diners' behavioral change in response to a pandemic and their comfort level. Operators must pay attention to these factors and consider different offering strategies when preparing to operate their business amid a pandemic.
Originality/value
This is a study of a specific location and period. It was conducted in Massachusetts before a vaccine was available. The restaurant industry was beset with uncertainty. It fills a gap in the current literature focused on the COVID-19 pandemic in customers' transition from pre-COVID-19 dining-in behaviors to customers' refreshed COVID-19 outlook and industry compliance with newly established hygiene and safety standards.
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Apostolos Ampountolas and Mark P. Legg
This study aims to predict hotel demand through text analysis by investigating keyword series to increase demand predictions’ precision. To do so, this paper presents a framework…
Abstract
Purpose
This study aims to predict hotel demand through text analysis by investigating keyword series to increase demand predictions’ precision. To do so, this paper presents a framework for modeling hotel demand that incorporates machine learning techniques.
Design/methodology/approach
The empirical forecasting is conducted by introducing a segmented machine learning approach of leveraging hierarchical clustering tied to machine learning and deep learning techniques. These features allow the model to yield more precise estimates. This study evaluates an extensive range of social media–derived words with the most significant probability of gradually establishing an understanding of an optimal outcome. Analyzes were performed on a major hotel chain in an urban market setting within the USA.
Findings
The findings indicate that while traditional methods, being the naïve approach and ARIMA models, struggled with forecasting accuracy, segmented boosting methods (XGBoost) leveraging social media predict hotel occupancy with greater precision for all examined time horizons. Additionally, the segmented learning approach improved the forecasts’ stability and robustness while mitigating common overfitting issues within a highly dimensional data set.
Research limitations/implications
Incorporating social media into a segmented learning framework can augment the current generation of forecasting methods’ accuracy. Moreover, the segmented learning approach mitigates the negative effects of market shifts (e.g. COVID-19) that can reduce in-production forecasts’ life-cycles. The ability to be more robust to market deviations will allow hospitality firms to minimize development time.
Originality/value
The results are expected to generate insights by providing revenue managers with an instrument for predicting demand.
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The main theme of this special volume is the colonial state and its governmental practices. This chapter introduces and contextualizes the contributions by providing a brief…
Abstract
The main theme of this special volume is the colonial state and its governmental practices. This chapter introduces and contextualizes the contributions by providing a brief induction to recent developments within the study of the colonial state. It then presents the contributions under three perspectives which represent separate yet interrelated themes relevant for the understanding of the colonial state: practices, violence, and agency. Hereby, we also accentuate the value of a non-state-centric approach to the analysis of the colonial state.
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The film approach to history in this paper I want to consider the film as source material for history in the sense that palimpsest and parchment, hieroglyph and rune, clay tablet…
Abstract
The film approach to history in this paper I want to consider the film as source material for history in the sense that palimpsest and parchment, hieroglyph and rune, clay tablet and manorial roll are source materials—fragments, sometimes fragments of fragments, often defaced by time, and applied to purposes of historical reconstruction rarely contemplated by the original authors. For the most part I shall not be particularly concerned with the various philosophies of history—whether it is the job of the historian to lay material dispassionately before the student so that he can make up his own mind about what happened in the past, or to digest source material in order to arrive at the truth—that is, what the historian may hope is the whole incontrovertible real truth, or to digest source material, as Macaulay and Carlyle digested it, in order to justify something in contemporary life or thought. All that need be said here for the moment is that films can be used, as other historical source material can be used, for various and different historical purposes.
The relationship between collective memory and the built environment is a complex relationship. Though the concept of memory is fragile, the maintenance and continuation of urban…
Abstract
The relationship between collective memory and the built environment is a complex relationship. Though the concept of memory is fragile, the maintenance and continuation of urban memory are essential to maintain groups' identities and to support the sense of place and place attachment between community members and the architectural settings they use and/or reside in. Preserving the physical aspects of buildings, spaces and settings that are linked with memory, is important to preserve the memory, however, the mere preservation does not guarantee the continuation of memory. The maintenance and continuation of memory is a process that depends on several factors, where the preservation of the physical aspects is only one among several. This paper aims at a better understanding of the intricate relationship between collective memory and the built environment, focusing on the processes of formation, stimulation and consolidation of memory. The paper sheds the lights on historic houses that are embedded with significant meanings and memories to their social contexts. It claims that historic houses can easily shift from ‘potential cultural memory' to ‘actual cultural memory' that could act as pillars of memory to their surrounding community, if the conservation process is done comprehensively, that is to include not only the physical and spatial aspects of memory but also to tackle the social dimensions of memory as well. The paper is organized into three sections: the first investigates the memory formation process, focusing on the social and the spatial dimension of memory, then the second investigates the possible channels to memory stimulation and consolidation, and finally, as a case study, the third section investigates the memory of two historic houses in Cairo, Egypt. The review of the works undertaken in the two houses highlights the difference and the distance between the concept of restoration and the essence of conservation. Findings yielded that, urban memory is an important aspect of cultural heritage that should to be captured and preserved for current and future generations, an aspect that is missing in local conservation approaches. Moreover, to be maintained, urban memory needs physical, social and moral props.
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Kristoffer Edelgaard Christensen
Against the grain of the paradigmatic postcolonial analytics of the colonial state, this chapter presents a non-dichotomous comparison of two regimes within the late 18th century…
Abstract
Against the grain of the paradigmatic postcolonial analytics of the colonial state, this chapter presents a non-dichotomous comparison of two regimes within the late 18th century Danish empire, which are commonly presumed to be of essentially different kinds – namely the colonial state in Tranquebar in South East India and the metropolitan government of rural Danish society. By focusing, firstly, on practices of policing and, secondly, on the general technology of power that targeted these significantly different socio-political spheres, it is argued that these regimes were governing according to similar strategies: seeking, on one hand, to deploy societal mechanisms of self-regulation and, on the other, to provide a balance and order to the otherwise chaotic forces of the population. On the basis of a Foucauldian vocabulary of government, it is thereby argued that colonialism, at this time and place, had not yet clearly constituted itself as a particular form of rule.
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In June 1994, and despite serions misgivings front the finance industry and investors alike, the Personal Investment Authority (PIA) was ‘recognised’ as the new retail…
Abstract
In June 1994, and despite serions misgivings front the finance industry and investors alike, the Personal Investment Authority (PIA) was ‘recognised’ as the new retail self‐regulatory organisation (SRO)for the investment business industry in the UK. This paper traces the background to this event and the development of the PIA from inauguration to recognition. It also examines the concerns expressed by its critics and the findings of the all‐party Treasury and Civil Service Committee, which produced an interim report on the subject. It concludes by considering some alternative reform proposals and asking what the future holds for the PIA.
EACH September the eyes of the aeronautical World turn towards the S.B.A.C. Air Display and Exhibition with interest unequalled by any other event. It is fitting that the Display…
Abstract
EACH September the eyes of the aeronautical World turn towards the S.B.A.C. Air Display and Exhibition with interest unequalled by any other event. It is fitting that the Display is now held each year at the airfield of the Royal Aircraft Establishment, one of the world's most prominent aeronautical research centres. This interest becomes increasingly keen too, as the preview day comes closer, because new prototypes of unorthodox designs often appear a short time before the Show to illustrate the results of years of careful planning, development and research of the particular company. These designs often mould the path of progress for smaller countries without the economic resources to forge the way ahead alone. Most British citizens are very proud of their country's place in aviation today, both in the military and civil fields. This is understood by most foreigners because it is clear that Britain has won a place in aeronautical development second to none.
This chapter will address the deployments of colonial governmentality during the first decade of US dominion in Puerto Rico and the Philippines. Governmentality is understood as…
Abstract
This chapter will address the deployments of colonial governmentality during the first decade of US dominion in Puerto Rico and the Philippines. Governmentality is understood as dispositive, that is, an ensemble of the apparatuses of governmental rationality, sovereignty, and discipline. This chapter will examine the shifting configurations of some of the specific apparatuses of necro- and biopolitics, coercive security forces, disciplinary institutions, and other tutelary practices within the overall dispositive of governmentality, including the political structures of governance. This chapter will address the issue of the place and scale of these deployments: institutions, public spaces, bureaucratic structures, and military hierarchies. Throughout, a comparative perspective will shed light upon how colonial governmentality was deployed historically in ways that were adapted to different strategies, local conditions, and patterns of collaboration and resistance, especially among school teachers.
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Ian Laird, Kirsten Olsen, Leigh‐Ann Harris, Stephen Legg and Melissa J. Perry
The aim of this paper is to present the literature which identifies the characteristics of small enterprises and outlines the opportunities to utilise them in working with small…
Abstract
Purpose
The aim of this paper is to present the literature which identifies the characteristics of small enterprises and outlines the opportunities to utilise them in working with small businesses to prevent and reduce exposures to hazardous substances.
Design/methodology/approach
A search of a variety of data sources, including Medline, PubMed, Web of Science, Google Scholar, was conducted which combined the keyword search terms “small business”, “small enterprise”, “management”, “health and safety management”, “hazardous substances”, “hazardous chemicals”, “management of hazardous substances”. High quality studies were selected and combined with studies known to the authors.
Findings
A strong body of evidence exists which shows that the management of OSH in small enterprises has been extensively reviewed and the most recurring theme is the identification of problems and challenges. A growing body of literature also confirms that models for chemical risk management and social responsibility issues can play a key role in managing hazardous chemical exposures in small enterprises. Furthermore, studies have shown that there are certain characteristics of small business that potentially provide positive opportunities for the implementation of preventive interventions.
Originality/value
The paper identifies these characteristics and features and suggests these can be effectively utilised in the design and development of interventions to prevent and reduce exposures to hazardous substances in small enterprises. Few interventions, however, have been developed utilising these positive characteristics.