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Article
Publication date: 1 August 1999

Sue Abdinnour‐Helm

The distribution function in a supply chain is an important internal service function for any firm, and has been increasingly recognized as playing a strategic role in achieving…

5352

Abstract

The distribution function in a supply chain is an important internal service function for any firm, and has been increasingly recognized as playing a strategic role in achieving competitive advantage. This paper proposes improving the distribution function of the supply chain by employing hub‐and‐spoke network designs. Such designs have proven to be effective with third party logistics carriers such as Federal Express, UPS, Norfolk Southern, and Yellow Freight. Several models and heuristic solution techniques have been introduced in the literature in the past ten years. However, the performance of such heuristics, under different transportation environments, has not been examined. This paper acts as a first step in this direction. The performance of two heuristics to solve a hub‐and‐spoke network is compared against the performance of an optimal technique, for various configurations of data. With the results of this study, business managers can, by analyzing the structure of their data, assess the “risk” associated with applying one of the two heuristics. Heuristic developers can also exploit the results of this study to give them insight into areas where heuristics can be developed or strengthened in order to give rise to more robust heuristics.

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International Journal of Agile Management Systems, vol. 1 no. 2
Type: Research Article
ISSN: 1465-4652

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Article
Publication date: 25 May 2010

Tobias Schoenherr, Ditmar Hilpert, Ashok K. Soni, M.A. Venkataramanan and Vincent A. Mabert

The purpose of this paper is to develop a better understanding about drivers of enterprise systems complexity (ESC), as well as its multi‐faceted conceptualization.

2246

Abstract

Purpose

The purpose of this paper is to develop a better understanding about drivers of enterprise systems complexity (ESC), as well as its multi‐faceted conceptualization.

Design/methodology/approach

Case studies were conducted among German Mittelstand companies by an international research team. A grounded theory approach was followed, with the first phase of the case studies being exploratory, and the second phase being more focused.

Findings

Case study findings suggest that ESC is a multi‐dimensional construct consisting of the following dimensions: seamlessness, adoption date, number of integrated subsystems, system type/composition, number of functional areas linked, and number of users. Drivers of ESC identified via the case studies include the multi‐dimensional constructs of competition, complexity of processes, complexity of products, global operations, and the firm's customer base. Grounded theory development is used to conceptualize the measures of these drivers. Founded in these exploratory observations propositions for future research are developed.

Originality/value

The research reports on the experiences of companies with enterprise systems (ES), and explores organizational factors determining system complexity; as a sampling frame Mittelstand companies in Southwest Germany are chosen, making this study one of the few exploring ES within this context. The paper also places ESC within theoretical domains, especially the STS theory. The conceptualization of ESC and its antecedents presented provides a starting point for future academic research into this area.

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International Journal of Operations & Production Management, vol. 30 no. 6
Type: Research Article
ISSN: 0144-3577

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Publication date: 26 November 2020

Beyza Gultekin and Sabri Erdem

This study explores the importance of application search engine (ASE) technology in the omni-channel strategy. For this purpose, this chapter firstly explains the concepts of the…

Abstract

This study explores the importance of application search engine (ASE) technology in the omni-channel strategy. For this purpose, this chapter firstly explains the concepts of the omni-channel and the search engines and the importance of them. Then, omni-channel in the framework of ASEs is discussed. Finally, recommendations for further researches are presented.

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Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Type: Book
ISBN: 978-1-80043-389-2

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Book part
Publication date: 26 November 2020

Raife Meltem Yetkin Özbük, Duygu Aydin Ünal and Büşra Oktay

There have been significant developments in the field of retailing with digitalization. One of these developments is the emergence of omnichannel retailing. Although this has…

Abstract

There have been significant developments in the field of retailing with digitalization. One of these developments is the emergence of omnichannel retailing. Although this has affected both firms and consumers considerably, the literature is dominated by the studies dealing with omnichannel retailing from the firms’ perspectives. The studies dealing with omnichannel retailing from the consumers’ perspectives have recently begun to attract the attention of researchers. For this reason, this study conducted a literature review to examine various consumer behaviors mentioned in the studies aimed at explaining consumer behaviors in the omnichannel retailing context. The distribution of these studies according to years and journals, research methods used, theories adopted, and the related five-stage consumer decision-making stages are summarized. Additionally, this review addresses future research avenues.

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Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Type: Book
ISBN: 978-1-80043-389-2

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Book part
Publication date: 30 July 2018

Selen Öztürk and Abdullah Okumuş

Nowadays companies are constantly changing their retail settings and strategies to keep up with technological developments and consumer needs. Digital transformation enabled one’s…

Abstract

Nowadays companies are constantly changing their retail settings and strategies to keep up with technological developments and consumer needs. Digital transformation enabled one’s shopping experience to be more efficient in terms of money, time, physical effort and other elements that determine the price a consumer has to pay. Channels of communication and distribution have evolved, increased in number and also became integrated. Mobile devices, mobile applications and location services help consumers in their shopping journey. These developments have led us to a new concept called omni-channel management. In theory, the omni-channel refers to a single and unified channel experience with multiple touchpoints, which include physical stores, online stores and direct marketing; mass communication channels (television, radio, print media, C2C, etc.), online channels (social media, search engines, comparison sites, e-mail, display etc.) and mobile channels (SMS, branded apps, etc.). Some examples of omni-channel practices are click-reserve, click-collect, tablets as in-store sales tools, in-store product order through mobile apps, etc.

In this chapter, the latest trends in marketing channels are discussed with enabling digital technologies and relevant success factors. Challenges and opportunities in implementing omni-channel strategies and several omni-channel initiatives from Turkey are reported.

A research was employed to present consumers’ preferences of touchpoints/channels for search, payment and delivery, and to find out the drivers that lead consumers to use more than one channel simultaneously and/or interchangeably in a buying process. The results will guide the readers to understand consumer behaviour in the new omni-channel world.

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Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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The Emerald Handbook of Multi-Stakeholder Communication
Type: Book
ISBN: 978-1-80071-898-2

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Book part
Publication date: 20 November 2020

J. C. Velázquez-Martínez and C. Tayaksi

The field of Supply Chain Management (SCM) has mainly focused on applications for large firms, where significant amount of theory has been developed in the last decades. Little…

Abstract

The field of Supply Chain Management (SCM) has mainly focused on applications for large firms, where significant amount of theory has been developed in the last decades. Little attention has been received by micro and small enterprises (MSEs) that in Latin America represent approximately 99% of all businesses and are the key for the development of the economy, employment, and growth of the region. Due to MSEs' lack of productivity, only a fraction of them survive and thus contribute to Latin America's economic growth. In this chapter, we discuss the connection between MSEs' productivity growth and SCM. We present key takeaways from the literature and summarized different research approaches used to study this emerging field, specifically related to the impact of the size of the company, the use of surveys to gather data, and the importance of field interventions. We also present a large-scale project (i.e., MIT GeneSys) that focuses on improving survival of MSEs in developing countries and discuss some preliminary learnings gained via conducting shadowing/immersion of ∼250 MSEs from Mexico, Colombia, Chile, Ecuador, Peru, and Bolivia. We conclude the chapter by presenting some recommendations for the future research agenda for the emerging field of SCM for MSEs in Latin America.

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Supply Chain Management and Logistics in Emerging Markets
Type: Book
ISBN: 978-1-83909-333-3

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Book part
Publication date: 30 July 2018

Abstract

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Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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Article
Publication date: 28 October 2000

Michael Tracey and Mark A. Vonderembse

Supply chain management is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. Two important factors…

400

Abstract

Supply chain management is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. Two important factors in building successful supplier relations are (1) defining criteria to select and evaluate suppliers and (2) involving suppliers in important, inter‐company decisions. This research describes the relationships between these factors and supplier performance and between supplier performance and manufacturing performance. It develops and administers a large‐sample survey and uses factor analysis to develop measures for the importance of supplier‐selection criteria, supplier involvement, supplier performance, and manufacturing performance. The results indicate that importance of supplier‐selection criteria and the use of supplier involvement have direct and significant impacts on supplier performance and that supplier performance has a direct and significant impact on manufacturing performance.

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American Journal of Business, vol. 15 no. 2
Type: Research Article
ISSN: 1935-519X

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Article
Publication date: 1 April 2001

Sue Abdinnour‐Helm

Locating hub facilities is important in different types of transportation and communication networks. The p‐Hub Median Problem (p‐HMP) addresses a class of hub location problems…

1884

Abstract

Locating hub facilities is important in different types of transportation and communication networks. The p‐Hub Median Problem (p‐HMP) addresses a class of hub location problems in which all hubs are interconnected and each non‐hub node is assigned to a single hub. The hubs are uncapacitated, and their number p is initially determined. Introduces an Artificial Intelligence (AI) heuristic called simulated annealing to solve the p‐HMP. The results are compared against another AI heuristic, namely Tabu Search, and against two other non‐AI heuristics. A real world data set of airline passenger flow in the USA, and randomly generated data sets are used for computational testing. The results confirm that AI heuristic approaches to the p‐HMP outperform non‐AI heuristic approaches on solution quality.

Details

International Journal of Physical Distribution & Logistics Management, vol. 31 no. 3
Type: Research Article
ISSN: 0960-0035

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