Liselott Lycke and Ingrid Tano
The purpose of this paper is to describe an approach to build a quality culture within a higher education institution.
Abstract
Purpose
The purpose of this paper is to describe an approach to build a quality culture within a higher education institution.
Design/methodology/approach
This paper is based on Action research and a Case study.
Findings
The authors show the result of the mapped processes of a higher education institution, Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross-functional teams. Further on, they discuss the result of the pilot and the plan for implementation.
Originality/value
A process-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system.