Building quality culture in higher education

Abstract

Purpose

The purpose of this paper is to describe an approach to build a quality culture within a higher education institution.

Design/methodology/approach

This paper is based on Action research and a Case study.

Findings

The authors show the result of the mapped processes of a higher education institution, Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross-functional teams. Further on, they discuss the result of the pilot and the plan for implementation.

Originality/value

A process-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system.

Citation

Lycke, L. and Tano, I. (2017), "Building quality culture in higher education", International Journal of Quality and Service Sciences, Vol. 9 No. 3/4, pp. 331-346. https://doi.org/10.1108/IJQSS-04-2017-0033