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Article
Publication date: 17 July 2018

Jau Yang Liu, William Shiue, Fu Hsiang Chen and Ai Ting Huang

Corporate social responsibility has gradually become an essential enterprise responsibility under stakeholders’ expectations. Employee care strategies involve both qualitative and…

1068

Abstract

Purpose

Corporate social responsibility has gradually become an essential enterprise responsibility under stakeholders’ expectations. Employee care strategies involve both qualitative and quantitative factors and are receiving special attention with the advent of the information age. In previous studies, a company’s policy of employee care may not fit with the needs of the employees. Consequently, the purpose of this paper is to investigate enterprises’ employee care from the employee’s perspective by adopting a hybrid multiple attribute decision making (MADM) model.

Design/methodology/approach

This study is based on 159 interviews with senior employees and/or department managers using a survey questionnaire. This study uses the MADM model to conduct the analysis. First, this research study used Decision-Making Trial and Evaluation Laboratory (DEMATEL) to construct an influential network relations map of the 4 dimensions and 13 criteria of employee care. Second, this study uses DEMATEL-based Analytic Network Process to conduct a weight analysis for each dimension and criterion. Third, this study uses VIKOR to calculate employees’ level of satisfaction as well as the gap from the “aspired level.”

Findings

The results of the study revealed the critical factors influencing employee care and proposed a systematic plan to be used as a reference for improvement. The improvement sequence revealed the following order: Equal employment opportunities→Good industrial relations and benefits→Responsibility to train and educate employees→Occupational health and safety. The empirical results showed there was still 35 percent room for improvement in the enterprises’ implementation policy of employee care.

Originality/value

The implementation of employee care has become an important issue for corporations since it helps to sustain and to increase an enterprise’s competitiveness in the business environment. However, the extant literature on employee care comes from enterprises’ perspectives instead of from employees’ perspectives. This research investigates the key factors of employee care and successfully shows MADM to be an effective model for the planning and implementation of corporate social responsibilities’ employee care from the perspective of employees.

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Article
Publication date: 20 November 2017

Chen Chi Chang and Chien Hsiang Liao

This paper describes a computer supported ubiquitous learning environment for minority language learning. Hakka language involved various tones, art, craft, festivals, food…

511

Abstract

Purpose

This paper describes a computer supported ubiquitous learning environment for minority language learning. Hakka language involved various tones, art, craft, festivals, food, drink, medicine, religion and custom in different regions. The tones also vary across the dialects of Hakka. The majority of Hakka dialects have six tones in Taiwan. The context for Hakka language translation and use is extremely important. The purpose of this paper is to present the context-aware annotation service to help readers get the right information for Hakka language use and learning more easily.

Design/methodology/approach

This paper proposes the context-aware learning support system for Hakka culture-specific items or language, which is called Hakka culture-specific items annotation system (HACSIAS). HACSIAS is the context-aware annotation system, helping learners to add links of culture-specific items when they are reading the electronic journals, books, and web pages.

Findings

The HACSIAS provides learner appropriate information for Hakka culture-specific items deriving the learner’s situation and personal information. The context-aware computing will automatically provide translation service by searching a given culture-specific items database while these items or terminology appear in a document, either by displaying terms in the translation memory.

Originality/value

The context-aware annotation system for Hakka culture-specific language learning allows Hakka cultural resources to be smoothly integrated into learning materials.

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Article
Publication date: 3 April 2023

Hsin-Pin Fu, Tien-Hsiang Chang, Sheng-Wei Lin, Ying-Hua Teng and Ying-Zi Huang

The introduction of artificial intelligence (AI) technology has had a substantial influence on the retail industry. However, AI adoption entails considerable responsibilities and…

3999

Abstract

Purpose

The introduction of artificial intelligence (AI) technology has had a substantial influence on the retail industry. However, AI adoption entails considerable responsibilities and risks for senior managers. In this study, the authors developed an evaluation and selection mechanism for successful AI technology adoption in the retail industry. The multifaceted measurement and identification of critical factors (CFs) can enable retailers to adopt AI technology effectively and maintain a sustainable competitive advantage.

Design/methodology/approach

The evaluation and adoption of organisational AI technology involve multifaceted decision-making for management. Therefore, the authors used the analytic network process to develop an AI evaluation framework for calculating the weight and importance of each consideration. An expert questionnaire survey was distributed to senior retail managers and 17 valid responses were obtained. Finally, the Vlse Kriterijumska Optimizacija Kompromisno Resenje (VIKOR) method was used to identify CFs for AI adoption.

Findings

The results revealed five CFs for AI adoption in the retail industry. The findings indicated that after AI adoption, top retail management is most concerned with factors pertaining to business performance and minor concerned about the internal system's functional efficiency. Retailers pay more attention to technology and organisation context, which are matters under the retailers' control, than to external uncontrollable environmental factors.

Originality/value

The authors developed an evaluation framework and identified CFs for AI technology adoption in the retail industry. In terms of practical application, the results of this study can help AI service providers understand the CFs of retailers when adopting AI. Moreover, retailers can use the proposed multifaceted evaluation framework to guide their adoption of AI technology.

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Library Hi Tech, vol. 38 no. 2
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 1 March 2003

HsiangFu Yu, Yi‐Ming Chen, Shih‐Yong Wang and Li‐Ming Tseng

Traditionally, file transfer protocol (FTP) servers are major archive providers and users apply the Archie server to locate FTP archives. With the extreme popularity of the WWW…

1148

Abstract

Traditionally, file transfer protocol (FTP) servers are major archive providers and users apply the Archie server to locate FTP archives. With the extreme popularity of the WWW, Web servers are now important archive providers and users download archives via HTTP. To reduce HTTP traffic, proxy cache servers are deployed on the Internet. However, we find the hit rate of archives in cache servers is quite low. This study proposes a combination of caching and better searching mechanisms to alleviate the problem. We enable a proxy server to automatically collect WWW and FTP archives from its cache, organize them in the form of an FTP directory, and then offer the directory list to the Archie. Accordingly, users can find archives on WWW and FTP servers through the Archie, and they can directly download archives from the proxy server, thus improving the reuse of cached archives. A system was implemented and operated in a real environment to evaluate the approach and results are discussed.

Details

Internet Research, vol. 13 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 14 February 2022

Mu-Yen Chen, Chien-Hsiang Liao, Edwin David Lughofer and Erol Egrioglu

401

Abstract

Details

Library Hi Tech, vol. 40 no. 1
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 13 December 2023

Chien Hsiang Liao, Jung-Kuei Hsieh and Sushant Kumar

On Instagram, a verified badge (a blue checkmark) is used to confirm the authenticity of influencers' accounts for consumers. Yet, it is unclear whether followers trust the badge…

660

Abstract

Purpose

On Instagram, a verified badge (a blue checkmark) is used to confirm the authenticity of influencers' accounts for consumers. Yet, it is unclear whether followers trust the badge or are influenced by the influencer's large following. This research aims to investigate the impact of verified badges on followers' trust and behavioral intentions.

Design/methodology/approach

This research conducts three experiments to investigate the impact of the verified badge on consumer attitudes and behavioral intentions, recruiting participants from freelance recruiting website in all three experiments.

Findings

The results show that a verified badge can sequentially influence consumer trust, attitude and sharing intentions. Furthermore, the impact of the verified badge on trust is more pronounced among micro-influencers as opposed to macro-influencers, and it can mitigate the negative attitude toward commercial postings.

Originality/value

Based on trust transfer theory, this research is a pioneer in investigating the effectiveness of verified badges on social media. These findings contribute to the field of influencer marketing by considering influencers' characteristics and the commercial intent of postings as moderators. Additionally, the results offer managerial insights for developing influencer marketing strategies.

Details

Journal of Research in Interactive Marketing, vol. 18 no. 6
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 1 March 2002

HsiangFu Yu and Li‐Ming Tseng

The World Wide Web (WWW) has become an extremely popular information service. Large HTTP packets result in network congestion. Proxy cache servers are widely deployed on the…

718

Abstract

The World Wide Web (WWW) has become an extremely popular information service. Large HTTP packets result in network congestion. Proxy cache servers are widely deployed on the Internet to overcome this obstacle. However, the approach yields an undesirable phenomenon – a small set of users misuse proxy servers to mirror the entire contents of Web sites. This behavior wastes network resources, increases WWW servers’ loads, increases users’ waiting time, and violates copyrights. Approaches to designing a proxy server with WWW usage control and to making the proxy server effective on local area networks are proposed to prevent such abnormal WWW access and to prioritize WWW usage. Finally, a system, ProxyBreaker, is implemented to demonstrate the approaches. The implementation reveals that the proposed approaches are effective, such that the abnormal Web access does not reoccur.

Details

Internet Research, vol. 12 no. 1
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 12 September 2016

Lishan Xie, Yaoqi Li, Sheng-Hsiang Chen and Tzung-Cheng Huan

This paper aims to investigate the brand building behavior in the luxury hotel industry from the perspective of frontline employees. In particular, this study addresses the…

3379

Abstract

Purpose

This paper aims to investigate the brand building behavior in the luxury hotel industry from the perspective of frontline employees. In particular, this study addresses the importance and relevance of supportive leadership, brand building behavior and customers’ perceived brand image in the hotel industry.

Design/methodology/approach

The research uses data from four luxury class (4 and 5 star) hotels in the Pearl River Delta of China. Contact with frontline employees yielded employee and customer data, with 243 of 369 employee questionnaires having one or more matches with 1,158 customer questionnaires. Hierarchical linear modeling was adopted to test the research model.

Findings

Luxury hotels benefit from managers who provide supportive leadership that encourages employee brand building behavior. In turn, employee brand building behavior influences customers’ positive perception of brand image.

Practical implications

Brand building behavior is a top-to-bottom process. Luxury hotels need to pay attention to internal brand building orientation, while managers should reinforce the organization’s cultural orientation and provide appropriate job skills training to improve employees’ willingness and ability to build the company’s brand.

Originality/value

Findings of this study contribute to the brand management literature and the hotel management literature by addressing important matters affecting the frontline employees’ brand building behavior.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 9
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 18 October 2021

Chien Hsiang Liao

This study aims to not only develop measurements of preferential attachment and homophily mechanisms based on their definitions and network theory but also examine the…

792

Abstract

Purpose

This study aims to not only develop measurements of preferential attachment and homophily mechanisms based on their definitions and network theory but also examine the associations among these network mechanisms, community commitment, knowledge sharing and community citizenship behavior.

Design/methodology/approach

In total, 250 valid questionnaires are collected to examine the hypothesized associations. These hypotheses are examined by using partial least squares structural equation modeling.

Findings

The findings reveal both mechanisms are beneficial to develop new entrants’ emotional attachment to a virtual community, thereby motivating knowledge sharing and community altruistic behavior. The results contribute some practical and theoretical implications that are very helpful for the conceptualization of network mechanisms, community development, relationship management and incentives for extra-role behavior.

Originality/value

The literature on the link between network selection mechanisms and knowledge sharing remains unknown. This study is the pioneer to disclose this unknown association and examine the impacts of preferential attachment and homophily network mechanisms.

Details

Journal of Knowledge Management, vol. 26 no. 8
Type: Research Article
ISSN: 1367-3270

Keywords

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