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The objective of this paper is to develop a redesigned commissioning process for social care services that fosters integrated care, encourages collaboration and balances professional expertise with client engagement.

This study employs a two-pronged approach: a case study of a municipality’s use of subsidy tables and a literature scoping review on integrated care research.

The paper introduces a new framework for the study of the new “subsidy tables.” A well-defined and extensive consultation process involving both social care providers (suppliers), the Service Triad, and client representation adds to the existing research on supplier consultation, and on how to define the outcomes for clients via client engagement.

While aspects are clearly relevant to the Netherlands, the design of the commissioning process of social care has international relevance as well: finding definitions, formulating outcomes and incentives, designing a more collaborative instead of competitive process, stakeholder engagement and consultation.

Several Dutch municipalities started using the “subsidy tables” method for commissioning integrated social care. This paper offers clear improvements that benefit the commissioners, the social care providers and their clients.

Improving the commissioning process of integrated social care will lead to better fitting care for people who need social care.

This paper is one of the first to do a thorough analysis of the “subsidy tables” method for commissioning integrated social care.

TRIS (trials support measure) is a European Commission (EC)‐funded activity involved with co‐ordinating 25 EC‐funded “take‐up trial projects” to increase their impact and exploit their results. The take‐up trial projects, all of them now completed, involved the application of new technologies in 80 cultural institutions in Europe and have contributed to cultural innovation. After introducing the general context of the EC’s cultural heritage sector within which TRIS and the take‐up trial projects have been funded, this article describes a selection of these projects, clustered according to their particular relevance to the world of museums, open‐air sites, libraries and archive institutions. The paper then provides an overview of the technologies with which the projects have experimented.

Requests to the Lending Division, which totalled 2,919,000, increased by 2% over 1978/79 — an increase due entirely to a further large growth in demand from foreign libraries, which made 544,000 requests. Performance (84% of valid requests satisfied from stock, 9.5% sent to back‐up libraries or supplied with locations) was much the same as in the previous year. A test of minimal bibliographic checking of requests yielded promising results. A rail‐van transport scheme was started in the West Midlands, and plans were made for further schemes. A Keyword Index to Serial Titles held by the Division, produced originally for internal use, was published. The number of currently received serials rose by 5% to 54,000, and 119,000 monographs (including 44,000 donations) were added to stock; attempts were made to improve further coverage of report literature. The extension to the Urquhart building, containing 42 miles of shelving, was almost completed. New price rates for article translations put this service on a sounder financial footing but were accompanied by a fall in demand. Courses in the use of the literature had to be abandoned for reasons of staffing.

In retrospect, the process of merging the National Central Library with the National Lending Library for Science and Technology might appear to have moved with clockwork precision and with little dissent. Logic and far‐sighted planning might now seem to have been inexorable.

Purpose – The purpose of this study was to understand how, if at all, backchanneling technology supported an early career English teacher’s facilitation of literary discussions in his 10th grade classroom. Although emerging findings from studies of backchanneling in teaching contexts have illustrated its potential power, little attention has been given to how teachers learn to use the tool or reimagine their pedagogical roles as they use backchanneling for instructional purposes.

Design/Methodology/Approach – Discourse analyses of 16 face-to-face (frontchannel) and online (backchannel) transcripts of discussions exposed how participants used these two venues to interact simultaneously around a literary text. Methods from Nystrand’s (2002) dialogic discourse analysis isolated each teacher interjection in the contexts of each discussion.

Findings – The teacher used the backchannel to probe for elaborated student responses and model dialogic discourse moves. The teacher’s behind-the-scenes support limited his participation during frontchannel discussions, allowing for open discussion among students without the teacher’s consistent interjection, which disrupted the initiation-response-evaluation discourse structure that is pervasive in US schools.

Practical Implications – Although backchanneling technology can be used to archive records of students’ participation that could be useful for assessment purposes, the teacher’s skillful capacity to negotiate two discussions at once reconstituted his role during the discussion from facilitator to a fellow reader with his students as they explored meaningful questions that literature provokes – a less obvious and potentially more powerful affordance of this digital tool for instructional purposes.

The paper seeks to conduct a qualitative analysis to determine if organizational attempts to communicate positive images affect consumer perceptions of organizational effectiveness.

Through a rhetorical analysis, the authors categorized responses into four basic types of issues: issues of fact, issues of definition or category, issues of value, and issues of policy. The authors then employed qualitative analysis, using a rhetorical approach to categorize respondents' opinions related to their shopping experiences.

Data results support the notion that consumers' buying habits are forged or altered based on stimuli outside the quality of goods or services. Some of the factors that most influence a consumer's decision to continue to patronize a retail outlet include courtesy of sales associates, responsiveness of management in dealing with complaints and concerns, and added values such as knowledgeable staff.

The authors acknowledge that further research could be employed, using a larger sample size. Their nonrandom, convenience sample provided the data.

The overall effectiveness of an organization in developing brand‐loyal consumers seems to hinge on a combination of factors. These include developing awareness through structured and poignant commercial messages, delivering products and services with an eye toward customer satisfaction, and hiring and training qualified and courteous sales associates.

The authors' methodology looked at the issue from a rhetorical analysis perspective, not a quantitative analysis. The study should prove to be of value to retailers and organizations interested in a marketing communications approach.

This paper reviews the current status of devices for use as exoskeletons for assisting or constraining human movements. Applications include teleoperation and force augmentation to allow people to operate more easily or more efficiently in a variety of situations, including military and emergency service applications.

It was aimed to propose and test a theoretical model to evaluate how some dimensions of environmental awareness influence the intention of consuming organic products using gender as a control variable.

The research was developed through quantitative methodology with the use of multivariate data analysis (PLS-SEM). The model uses a second-order construct. Although, it was conducted in a nonprobabilistic way using a convenience sample, with 213 university students.

It was confirmed the relation between the environmental awareness dimensions' influence and the intention to buy organic products that is also influenced according to the consumers' gender. There is a more positive effect and intensity in the organics' purchase by women.

The nonprobabilistic nature in addition to the use of the convenience sample, factors that do not allow the generalization of the results, are some limitations. Moreover, the dimensions of environmental awareness proposed do not include all of the motivators about the organic consumption.

The results identified the factors that motivate the intention to consume organic products in Brazilian context and can contribute to managerial strategies formulation in order to increase the value perceived by the customer in relation to the consumption of these products.

This paper presents a deeper understanding about the dynamics between the factors that can guide the choice for organic products, besides providing a greater theoretical and empirical support tested by the use of a second-order construct.

THE POPULARITY of Hamewith and its author was quite phenomenal in the north‐east of Scotland. It is a significant mark of the affection in which the author was held by the community at large that he was soon popularly known as ‘Hamewith’ himself, in the same way as a farmer in that airt comes to be known by the name of his place. Hamewith was first published by Wyllie & Son, Aberdeen, in 1900. By 1909 a new and more elaborate edition was called for, with an introductiion by Andrew Lang, then Scotland's leading littérateur, and published by Constable in London. By 1912, when he was entertained to an official public dinner in Aberdeen, Charles Murray, who had emigrated to South Africa in 1888 at the age of 24, was then Secretary for Public Works in the Union of South Africa. It is important to note that Murray spent practically the whole of his working life (1888–1924) in South Africa, and wrote practically all his verse in exile. He is by no means the only Scottish writer to have seen his native land more clearly from a distance. One thinks, for example, of Stevenson in Samoa, Grassic Gibbon in Welwyn Garden City, and George Douglas Brown in London.

The idea of providing quality products that are responsive to customer needs is not new. Before the Industrial Revolution, artisans interacted directly with customers to make products based on uniquely articulated requirements. The process of fulfilling demand was simple. But when mass production, product standardization, and division of labor became the norm, this closed‐loop relationship was severed.