TQM and the Financial Function

Abstract

The idea of providing quality products that are responsive to customer needs is not new. Before the Industrial Revolution, artisans interacted directly with customers to make products based on uniquely articulated requirements. The process of fulfilling demand was simple. But when mass production, product standardization, and division of labor became the norm, this closed‐loop relationship was severed.

Citation

Schneider, A.J. (1992), "TQM and the Financial Function", Journal of Business Strategy, Vol. 13 No. 5, pp. 21-25. https://doi.org/10.1108/eb039513