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The response of the receiver to a voiced patient safety concern is frequently cited as a barrier to health professionals speaking up. The authors describe a novel Receiver Mindset Framework (RMF) to help health professionals understand the importance of their response when spoken up to.

The framework draws on the broader receiver-focussed literature and integrates innovative findings from a series of empirical studies. These studies examined different receiver behaviour within vignettes, retrospective descriptions of real interactions and behaviour in a simulated interaction.

The authors' findings indicated that speaking up is an intergroup interaction where social identities, context and speaker stance intersect, directly influencing both perceptions of and responses to the message. The authors' studies demonstrated that when spoken up to, health professionals poorly manage their emotions and ineffectively clarify the speaker's concerns. Currently, targeted training for receivers is overwhelmingly absent from speaking-up programmes. The receiver mindset framework provides an evidence-based, healthcare specific, receiver-focussed framework to inform programmes.

Grounded in communication accommodation theory (CAT), the resulting framework shifts speaking up training from being only speaker skill focussed, to training that recognises speaking up as a mutual negotiation between the healthcare speaker and receiver. This framework provides healthcare professionals with a novel approach to use in response to speaking up that enhances their ability to listen, understand and engage in point-of-care negotiations to ensure the physical and psychological safety of patients and staff.

While “generic” community teams for adults with learning disabilities (CTs) are well-established in the UK, very little recent evidence is available about any aspect of their work. As part of a larger project about the role, structure and functioning of CTs, the purpose of this paper is to provide data about referrals.

Over three months, the authors obtained data about 270 consecutive new referrals to five CTs in a countywide integrated health (NHS) and care management (local authority) service.

The 270 referrals related to 255 individuals, mainly already service users, with almost a third (30 per cent, n=204) described as people with severe or profound disabilities. Consistent with the reported living arrangements (residential accommodation or with one or more family members (87 per cent, n=270)), referrals were most often made by social care staff, General Practitioners or carers. The referrals related to a wide range of issues including mental health and/or behavioural needs, physical health and skills, and independence. The major group, however, were requests about a person’s entitlement to specialist learning disability services and/or reviews of an existing social care package.

The focus on new referrals and the exclusion of intra-team referrals mean that the data are not representative of a CT’s caseload and cannot be used as a basis for resourcing. Nevertheless, the findings emphasise the heterogeneity of the population, and the long-term and varied nature of their needs, meaning that CTs require access to a range of expertise and, often, an inter-agency approach. The implications for service design are considered.

This is the first empirical study of referrals to specialist integrated (health and care management) community learning disabilities teams in England.

Technology transfer (TT) in industry to university collaboration (UIC) literature focuses primarily on a macro view within an SME environment. While these discussions are important to establish the significance of encouraging UIC's as the value is important to both parties, there is a need for further research at a micro level to help understand key approaches to ensuring the success of the TT. By looking at how value created from TT for a multi-national corporation (MNC) with a project based within a single subsidiary, this research effectively looks at the issue from both a SME level (the subsidiary independently) and a MNC level.

The research uses a longitudinal knowledge transfer partnership and action research to form a case study of Parker Hannifin's Gas Separation and Filtration Europe, Middle East and Africa (GSFE) division.

The research highlights the key areas to focus on in ensuring a successful TT within an UIC such as: once identifying the gap that a UIC is filling in the company, identifying internal barriers before the project starts; education of why change is necessary and then using knowledge experts to educate on the new processes being introduced and finally; incorporation of a full range of personnel, not just those directly involved in the day-to-day of the UIC.

As a case study, further research is required to make the results more generalisable. One way to do this would be to evaluate previous successful and unsuccessful UIC's and determine if the success criteria identified were present in these programmes.

There are three critical points that can be taken away from this research and applied to any company looking to use UIC for TT and value co-creation. Education, external knowledge experts and business wide inclusion were highlighted in the findings as being potentially critical turning points and need to be addressed for successful TT.

Successful UIC's further encourage investment in such programmes which has greater societal benefits. Not only can we see greater leaps in industry through better, more specific knowledge being transferred from the university, the industry knowledge fed into universities helps to guide research and teachings.

The micro level view created by action research based from the industry partner perspective adds another level of importance as the “how” for overcoming barriers is clearly addressed. Furthermore, the research looks at how a multi-national corporation can have value added through UIC's within subsidiaries which often is not addressed in the literature.

College placement assessments in the USA have underperformed in predicting college readiness. This has prompted a wave of reforms to placement practices and policies. Recently, student preparation for placement assessments has come to the forefront as a means for enabling better evaluation of college readiness. In this study, the authors explored the effects of an intervention aimed at preparing students for precollege placement assessments. The intervention focused on the provision of mathematics discipline-specific literacy skills because demonstrating mathematical mastery depends on students’ ability to read, understand and translate text into mathematical computations.

In this study, the authors used a randomized control trial design. The design enabled the authors to draw causal inferences while examining the effects of a placement assessment preparation intervention on mathematics placement and course outcomes. The authors also examined the intervention’s effect across incoming first-year college students with varying levels of readiness.

Findings demonstrated a positive and significant effect on assessment scores and placement for intervention participants with a stronger effect for those with higher levels of readiness. Intervention participants exhibited comparable academic success outcomes as those who did not receive the intervention.

Little assessment research has explored the intersection of mathematics and literacy skills in relation to college readiness assessment. In addition, findings support the utility of preparation for college placement assessments.

1. Jones, J. Owen and Elizabeth A. Jones. Index of Human Ecology. London, Europa Publications Limited, 1974. 169p. $16.00. Here, at least as far as this reviewer is aware, is a unique approach in print to one of the broad interdisciplinary areas that is bringing so many interesting, and now and then frustrating, questions to our reference desks. Human ecology is tentatively defined by the authors as “the study of the interrelation of man and his environment,” but since humans have created each element in the record of human knowledge, there must be little if anything in that record that is not included within the scope of this definition. Yet most people would agree to the exclusion of some subjects‐astronomy, for example. The authors do not provide a concise, precise definition of their subject; hence each of us is left with his own somewhat vague notion of what the subject is, and each of us will probably disagree to some extent with what has been included, and what has not. Instead of defining their subject, the authors polled the members of the Commonwealth Human Ecology Council, and produced a list of subjects that overlap with human ecology. Their objective, which is highly commendable from the point of view of the reference librarian and his patrons, is to produce a subject index to the abstracting journals which cover these subjects.

The purpose of this paper is to examine the acquisition of clothing through informal trading channels by provincial working‐class consumers between 1800 and 1850. It argues that the informal trade fulfilled various functions for such consumers, both as buyers and sellers: clothing could be sold to raise cash quickly and bought at a cheap price, while the informal trade may also have reinforced local community networks and other social relationships.

The paper focuses on the counties of Herefordshire and Worcestershire to provide a case study that highlights any differences in informal networks arising out of geographical variations. Documentation for the informal trade has been gathered from records of court cases and newspaper reporting of criminal trials involving stolen clothing.

The informal trade in clothing involved everyday, ordinary clothing, usually sold for money, but often for goods in kind and/or social credit. The trade operated over all areas of the two counties and seems to have been an important method for acquiring cheap clothing where retail provision was not yet fully developed to cater for all social classes.

The link between all facets of retailing is highlighted, as is the importance of placing informal trading networks within their local retailing environment. Their success relied on participants' knowledge about the goods, on trust in each other and often on expectations of mutuality. The informal trade was an important strategy for working‐class clothing acquisition in both rural and urban areas. The trade in illicit clothing formed a large proportion of the informal trade, and its analysis also sheds light on the informal trade in licit clothing.

The purpose of this article is to review the toolbar creation service, Conduit™ and provide instruction for configuring the toolbar search box.

This article is based on the experience of the Dulaney‐Browne Library while developing a library toolbar using Conduit™.

Conduit™ is a free service for creating toolbars to use with Mozilla Firefox and Internet Explorer. Conduit™ is user‐friendly and initiative. However, there is a compatibility issue with the internet explore version and the Ebrary Reader ActiveX Control.

This paper offers helpful tips on developing a library toolbar.