International Hospitality Review , Open Access

Developing and validating a framework to explain cruise travel intention in the United States: a crisis management perspective

Tianyu Pan, Hengxuan Oscar Chi, Rachel J.C. Fu

This study aims to extend the cognitive appraisal theory by developing and validating a conceptual framework to illustrate how travelers' behavioral intention is generated via a…

Anchoring decisions: the role of decoy pricing in consumer choices

Milos Bujisic, Vanja Bujisic, Haragopal Parsa, Anil Bilgihan, Keyin Li

Hospitality firms aim to increase their profits by implementing a variety of marketing activities, including using decoy pricing to provide alternative choices for consumers…

Online customer-to-customer (C2C) incivility: impacts of managerial responses in digital customer service settings

Wei Wei

This research addressed online customer-to-customer (C2C) incivility during digital service recovery.

To lead or not to lead? A cultural examination of leadership in independent hotels

Alireza Nazarian, Ehsan Zaeri, Pantea Foroudi, Amirreza Afrouzi, Peter Atkinson

This study explores the impact of ethical and authentic leadership on employees' workplace perceptions, focusing on organisational citizenship behaviour (OCB), trust in leader…

Second-chance employment as a “win-win-win”: an innovative stakeholder approach for hospitality practitioners

Sydney Pons, Donna Quadri-Felitti, Phillip M. Jolly, Michael J. Tews

Hiring employees with criminal records has become a heightened topic of conversation for hospitality practitioners. The labor shortage in the hospitality industry has increased…

Navigating the AI horizon in hospitality: a novel classification and future research agenda

Tianyu Pan, Rachel J.C. Fu

This study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight…

Navigating the academic Labyrinth: describing the landscape of women faculty in hospitality higher education

Kelly A. Way, Clarissa Mason, M.E. Betsy Garrison

The purpose of the study was to describe faculty women’s perspectives of the workplace environment in hospitality higher education.

Comparing the antecedents of manager’s and employee’s job satisfaction in the housekeeping department

Yunxuan Carrie Zhang, Dina M.V. Zemke, Amanda Belarmino, Cass Shum

Job satisfaction is essential in understanding turnover intentions. Previous studies reveal that highly educated hospitality employees generally have lower levels of job…

Visitor’s emotional experience in predicting destination image, satisfaction and intention to revisit: a spa tourism perspective

Syed Ahamed Suban

This study intend to investigate a theoretical model looking at how particular tourist emotions, such as “joy,” “love,” and “positive surprise,” might predict their behavior by…

Dissatisfaction and service failures in luxury consumption: a systematic review

Swapan Deep Arora

While service failures and recoveries (SFR) constitute a well-explored research domain, such negative consumption experiences have been understudied in the luxury context. The…

Cultivating sustainability savvy: the role of soft skills in shaping sustainable practices

Sydney Pons, Jalayer Khalilzadeh, Melvin R. Weber, Ruth Annette Smith

This project inquires whether transitioning to adopting sustainable practices involves emphasizing the significance of education and skill development that aligns with employees'…

Employee perceptions of hotel CSR initiatives and job satisfaction: exploring organizational identification, psychological contract fulfillment and attachment styles

Toan Thi Phuoc Dang, Vinh Thi Thanh Do

This study offers an empirical framework for how hotel employees CSR perceptions affect their job satisfaction by incorporating the parallel mediating roles of organizational…

Finding solace in work-family culture as a predictor of work-family enrichment; does gender matter?

Isaac Nyarko Adu, Kwame Owusu Boakye, Michael Kyei-Frimpong

This current study examines the moderating role of gender in the nexus between the dimensions of work-family culture and work-family enrichment in the hospitality industry.

The impact of message framing on perceptions of controversial CSR in hotels

Amanda Belarmino, Elizabeth A. Whalen, Renata Fernandes Guzzo

The purpose of this paper is to understand how hospitality companies can best explain controversial corporate social responsibility (CSR) activities to consumers who may not agree…

Impact of average daily rate on hotel’s newest atmosphere

Xuan V. Tran, Kaleigh McCullough, Makayla Blankenship, Trista Barton, Sophia Cohen, Tabitha Harris, Andrea Lopez, Summer Simone, Trace Bolger

This study aims to create actionable guidelines for pricing decision-making by employing game a theory matrix to forecast the correlation between the average daily rate and the…

Formation of political trust and support for local government actions during crisis: Hotel employees’ perspectives

Swechchha Subedi, Marketa Kubickova

This study explores how institutional and cultural factors influence political trust among hotel employees and its impact on support for local government actions, with…

Service recovery strategies: mitigating negative word-of-mouth in the hotel industry through enhanced customer engagement

Anupama Sukhu, Anil Bilgihan

The purpose of this research is to investigate the effects of service recovery experiences on customer engagement in negative word-of-mouth (WOM) in the hotel industry and explore…

Cruise market investigation and price optimization: what do consumers want?

Tianyu Pan, Rachel J.C. Fu, James F. Petrick

This study aims to examine consumer perception during COVID-19 and identifies cruise industry marketing strategies to fill a gap in crisis management and product pricing…

The role of celebrity involvement in influencing domestic tourists’ intention to visit Tanzania’s attractions: attitude as a mediating variable

Nasra Shokat Kara

Although previous studies have examined the influence of celebrity involvement in behavioural intentions, the role of celebrity dimensions such as attraction, self-expression and…

The role of tour guide competency in the cultural tour experience: the case of Cappadocia

Erdim Kul, Bekir Bora Dedeoğlu, Fulden Nuray Küçükergin, Marcella De Martino, Fevzi Okumus

This study investigates to what extent the values perceived by tourists throughout cultural tours impact their overall satisfaction levels and behavioral intentions related to the…

A roadmap focused on customer citizenship behavior for fast-food restaurants during COVID-19

Yilmaz Akgunduz, Mehmet Alper Nisari, Serpil Sungur

This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of…

Survival still in dilemma: an empirical analysis of factors influencing the performance and survival of eateries in COVID-19-prone world

Dilpreet Kaur Dhillon, Pranav Mahajan, Kuldip Kaur

Distancing people socially as a precautionary measure against the mushrooming of COVID-19’s health and economic crisis has deleteriously affected the performance of the eatery…

Determining the predictors of wine purchase intention through the use of meta-analysis

Kristen Rinck

Wine consumer behavior has long been a topic of discussion among scholars and industry professionals aiming to understand the underlying predictors of key behavioral outcomes. To…

Charting the course for student success: harnessing the potential of an accreditation-focused hospitality student-exit survey

Melvin R. Weber, Craig Marshall, Sydney Pons, Ruth Annette Smith

The purpose of this research is two-fold: first, the researchers will create a reliable and valid hospitality senior exit survey by conducting a Delphi panel of experts and…

Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services

Dan Jin

The purpose of this study is to provide insights and guidance for practitioners in terms of ensuring rigorous ethical and moral conduct in artificial intelligence (AI) hiring and…

Hosts' perspective on home-based commercial hospitality: Evidence from the desert city of Arad, Israel

Anna Sandler, Amir Shani, Shahar Shilo

Home-based commercial hospitality (HBCH) is the focus of this study. This community-based tourism (CBT), which has received little research attention, is examined to reveal the…

Intellectual capital in hospitality and tourism: a critical review and future research agenda

Vladimir Dzenopoljac, Vladimir Senic, Thouraya Gherissi Labben, Hasan Evrim Arici, Mehmet ali Koseoglu

The purpose of this research is to provide a critical review of the intellectual capital (IC) research in hospitality and tourism (HT) literature.

A hedonic analysis of the determinants of hotel room rates in the Greater Gaborone Region (Botswana) using quantile regression

Delly Mahachi Chatibura

The purpose of this study is to examine the influence of key hotel attributes on the room rates of selected hotels in the Greater Gaborone Region, Botswana.

The factors impacting on the travel experience of a vegan lifestyle

Michael Ottenbacher, Simone Busam, Robert James Harrington, Joachim Allhoff

This study aims to examine the factors of the vegan lifestyle on the travel experience. Special emphasis was placed on difficulties during travel and influencing factors for…