International Hospitality Review: Volume 33 Issue 1 , Open Access

Notes from the editor

Jinlin Zhao

Industry leader interview: Jerry Montgomery

Jinlin Zhao

The purpose of this paper is to interview Jerry Montgomery-Senior Vice President of Global Human Resources at Carnival Corporation-regarding recent trends in the cruise industry

Happy feelings: examining music in the service environment

Elyria Angela Kemp, Kim Williams, Dong-Jun Min, Han Chen

The purpose of this paper is to examine the psychological influence that the presence of music has on consumers’ evaluations of the service environment. Specifically, it…

Service gap in hotel website load performance

Betsy Stringam, John Gerdes

The purpose of this paper is to investigate how well hotel website load time performance compared against customer expectation benchmarks. In a competitive market, service…

Research on the principal factors and indicators of urban MICE competitiveness from the perspective of supply: An empirical analysis of 17 CMCA member cities

Jianbin Chen, Danlin Chen

Urban MICE competitiveness research consists of two clusters, one that is public-statistics-based and another that is questionnaire-based. Supply-side research on urban MICE…

A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 1

Allen Z. Reich, Galen R. Collins, Agnes L. DeFranco, Suzanne L. Pieper

Because of the increasingly higher expectations of accrediting organizations, calls for greater accountability from state governments, and students’ demand for an education that…

A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 2

Allen Z. Reich, Galen R. Collins, Agnes L. DeFranco, Suzanne L. Pieper

Because of the increasingly higher expectations of accrediting organizations, calls for greater accountability from state governments and students’ demand for an education that…