International Hospitality Review: Volume 38 Issue 2 , Open Access

Editorial: Letter from the editor

Elisa Moncarz, Andrew Moreo

Using Slutsky equation to find the hotel growth model in the destination life cycle: an empirical study in Myrtle Beach

Xuan V. Tran

The purpose of this paper is to examine the hotel growth model including hotel brand, culture and life cycle phases of the Myrtle Beach, South Carolina, the fastest growing…

Just the tip: exploring the tipped restaurant employee perspective

Cortney Norris, Scott Taylor, D. Christopher Taylor

This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence a tip…

Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis

Kumar Madhan, Shameem Shagirbasha, Tanmaya Kumar Mishra, Juman Iqbal

The aim of this study is to examine the existing literature on service robots in order to identify prominent themes, assess the present state of service robotics research and…

Perceptions and implications of implicit gender bias in the hotel sector in Aruba

Madhu S. Jadnanansing, Robin B. DiPietro, Mieke De Droog

This study aimed to collect data on the perception of top executive women in the Aruban hotel sector regarding implicit gender bias.

Applying means-end to hospitality hosts: a study of winery tasting rooms

Terry Lease, Marni Goldenberg, Matt Haberland, Sam Wallan

The paper has a twofold purpose: (1) to test the application of means-end theory to providers of hospitality goods and services, and (2) to explore this question in the context of…

Preparing for a future crisis: using DEA-based performance analysis to assess initial pandemic responses in the Taiwanese hotel industry

Yu-Hsiang (John) Huang, Bradley Meyer, Daniel Connolly, Troy Strader

Taiwan’s hotel industry was adversely impacted by the COVID-19 pandemic. This study aims to examine the effect of strategic choices by Taiwanese international tourist hotels…

Pandemic-oriented customer mistreatment, service sabotage and service performance: a self-presentation perspective

Mehdi Khademi-Gerashi, Fatemeh Akhgari, Svenja Damberg, Fatemeh Moradi

In this study, the authors develop a path model and investigate the effect of pandemic-oriented customer mistreatment on service sabotage through the lens of self-presentation…

Understanding perceived value as important factors for the successful implementation of value co-creation at the dyadic level

Dora Yeboah

The different dimensions and contexts within which value is co-created has generated varied views of how value is understood or formed. This study aims to examine employee-guest…

Experiences and enjoyment of national parks: study of Nyerere National Park in Tanzania

Kezia Herman Mkwizu

This study examines experiences and enjoyment of national parks in the context of Tanzania.

An application of choice-based conjoint analysis to measure willingness to pay for casino buffets

Tevfik Demirciftci, Amanda Belarmino, Carola Raab

The purpose of this study is to discover what attributes of casino buffet restaurants are the most important for customers’ willingness to pay (WTP).