Human Resource Management International Digest: Volume 17 Issue 4

The case for trust as the foundation for restoring growth

This paper aims to advance the view that trust has emerged as fundamental to business survival in the current turbulent times. It also aims to examine why trust breaks down and…

Induction process puts First UK Bus on route to greater efficiency: Dramatic fall in turnover of new drivers

This paper aims to reveal that, in an industry where new‐driver retention has been seen as “too difficult”, First UK Bus Division took the strategic decision to tackle the issue.

Call‐center staff are talking positive at Co‐operative Financial Services: Culture‐change program promotes new leadership style

This paper aims to detail a training program that helped to create a shift in culture, change behavior and promote a new style of leadership at Co‐operative Financial Services…

Hands‐on approach helps Munters MCS to shine when the rain pours: Employee involvement sustains small company ethos

This paper aims to highlight the factors that have helped property damage‐prevention and restoration specialist Munters MCS to retain Investor in People (IiP) certification on…

Waitrose “partners” share their passion for service: Accelerated training ensures all employees are up to speed

This paper aims to describe the origins, practical application and outcomes of the Fresh on Service accelerated‐training scheme for employees at UK supermarket chain Waitrose, who…

University of Westminster learns lessons in teamwork: Diagnostic tool plays crucial part in development

This paper aims to examine how the estates and facilities department at the University of Westminster went about diagnosing team‐performance strengths and weaknesses, identifying…

BHSF carries on training: It makes more sense than ever in a recession, says director

This paper aims to highlight the emphasis placed on training at UK not‐for‐profit health‐insurance company BHSF.

Thomson Reuters maps new relationships in learning and collaboration: Software helps company to keep track of various threads and aspects of training

The paper aims to highlight how the global head of learning at Thomson Reuters uses mind maps to keep track of the different threads and aspects of training throughout the…

Broadgate Homes builds a team ethos: Training makes employees more aware of their effect on others

This paper aims to examine how training programs are helping to combat skill shortages and promote a healthy corporate culture at two UK building companies.

Training helps Rok and NG Bailey to save on procurement: Building firms increase the professionalism of their purchasing teams

This paper aims to argue that procurement practices in the construction industry, and building‐services in particular, have lagged behind other industries. It also aims to…

Find out what your people really think: How to maximize response rates to employee satisfaction surveys

This paper aims to describe the ways in which employers can maximize responses to their employee‐satisfaction surveys.

Hiring and firing with ethics

This paper aims to highlight the benefits to the organization and its workforce of having human resource (HR) specialists who act ethically.

Bottom line on health (wellness programmes)

In sharp focus (human resources at Canon)

What’s on the web

Quality Improvement in Adult Vocational Earning and Training: Transforming Skills for the Global Economy

Leadership: The Key Concepts

Women and the vision thing

Dr PC will see you now (computers in health care)

Surviving the paradoxes of virtual teamwork

Software with a hard edge

Temporary employment and strategic staffing in the manufacturing sector

Kent Council targets young people

Help people perform with passion (training)

Interview with Austin Swain

Ethnicity and Gender at Work

The quick wins paradox

Some thoughts on the Draft Arbitration (Scotland) Bill

Supersizing the 401(k)

Zappos knows how to kick it