Human Resource Management International Digest: Volume 14 Issue 7

Coaching high achievers

This article highlights coaching techniques that are particularly appropriate to use with high achievers.

With Telecom New Zealand rings the changes to connect with Asian customers: Dedicated language service cements company's reputation for internationalism

This article discusses the process of incorporating ethnic people in organizations to enhance business goals and the company's reputation for internationalism.

Avoiding ageism at Coca‐Cola: Company initiatives earn Employer Champion status

This article describes how Coca‐Cola Enterprises has established forward‐thinking, diverse anti‐ageism policies in order to comply with new UK legislation and achieve age positive…

WSP forges teamwork and leadership in rural South Africa: Community project brings real‐world problems, challenges and learning

Focuses on how WSP Environmental is using real‐world community projects to combat the challenges of knowledge sharing, and to develop improved virtual teamwork, cross‐cultural…

ING Direct banks on the quality of its call‐center employees: Program stresses the value of training being fun

This article describes a training program for new recruits to the UK call center of direct‐savings bank ING Direct.

Somerfield stocks up on management talent: Training program helps to solve a recruitment problem

This article describes an award‐winning training programme that has helped Somerfield supermarkets to prepare potential managers from within the company for posts at…

Holiday Extras is flying high: Call‐center training improves call time, quality and staff retention

The article describes an award‐winning training program that has helped Holiday Extras to cut call time and improve customer service in its 85‐seat call center.

Toiletries company scents sweet perfection: Turn‐around earns COSi top marks in P&G audit of suppliers

This article describes the dramatic turn‐around achieved at a UK toiletries and cosmetics plant which, once faced with closure, is now described by Procter & Gamble as one of its…

Stardust works its magic for Whitefriars Housing Group: Equality and diversity training helps to change organizational culture

This article describes an award‐winning training program that has transformed employee attitudes to equality and diversity at Whitefriars Housing Group.

Heinz introduces a new variety of health‐care plan: Scheme for process workers helps to cut absence rates

This article describes how a new health‐care plan for process employees at the Heinz Kitt Green site in Wigan, Greater Manchester, is helping to reduce absence among the workforce.

Lessons in leadership from a man's best friend: Course draws on the parallels between humans and dogs

This article examines a team and leadership‐development course based on the parallels between a shepherd and his or her dog and a manager and his or her employees.

Someone to talk to when it's tough at the top: BrainXchange breaks down the isolation of executives under pressure

This article argues that business needs to look again at offering the support and assistance directors require.

What’s on the web

Why Should Anyone Be Led by You? What it Takes to Be an Authentic Leader

Pandemic (human resource implications)

Liaison Dangereuse (human resource implications of L'Oreal's takeover of the Body Shop)

GE hones its leaders at Crotonville

Employment law outlook

Free your mind

Teamwork!

Extreme makeover (cultural change at Weyerhaeuser)

Mentoring in Action: a Practical Guide (2nd ed.)

Trouble at Toyota

Jack Welch: a legacy of leadership

Motivational selling - how empowered employees can help close deals

Bring me sunlight

Measuring and using employee satisfaction

Making sense of staff training (Sense - the UK charity for deaf-blind people)