The TQM Magazine: Volume 5 Issue 3
Table of contents
An act of faith
James CreelmanDiscusses how, according to Dutton Engineering, Japan′s success is due to trust, and how companies need to trust their employees, suppliers and customers, and eliminate any…
Directing improvements
Shaun PantlingDiscusses how part of Rank Xerox′s quality journey included the use of self‐directed work teams. Asserts that this approach enables true empowerment, but in a controlled and…
Human resource′s function
A. Wilkinson, M. Marchington, B. DaleLooks at the different types of role that the human resource function has to play in TQM and where it fits in at key stages. Describes the research project. Asserts a link is…
Investing in people
Chris AshtonDiscusses how the Investors in People standard, even though beset with difficulties and scepticism, is now beginning to emerge as a key player in the quality stakes, focusing as…
Steeling itself for change
J.S. KarkadaReports on the attempts of one of India′s largest public sector companies to initiate a TQM programme to enable it to become competitive, both at home and abroad. Outlines the…
Freeing the victims
Max HandAsserts that one of the main stumbling blocks to continuous improvement is the fact that management has the authority to improve the process but is blind to the problems, and the…
Music to their ears
Beverley HarrisDescribes how, when things started to go wrong, EMI turned to its already loyal and committed workforce to help turn things around. By teaching the principles of TQM, the company…
Battling with success
John KirbyDiscusses how IBM Rochester has overcome the barrier of convincing people of the need for change, by focusing on clearly defined and easily understood measurements of success or…
A measure of success
Melanie WilliamsDiscusses whether the monetary effectiveness of Training, development and empowerment is easily measured or whether measurement is even necessary. Describes the attitudes of some…
Customer focus takes off
Andrew Lee‐MortimerDiscusses how, although a highly successful and profitable organisation, Manchester Airport Plc realised that, due to both market and customer pressures, it needed to change in…
Japan ‐ myth or miracle?
B.G. Dale, D.G. AllanIn the second of a three‐part series on Japanese success, suggests that Japan′s success is due to its total commitment to quality. Asserts that total quality control is the…
Lighting the fuse
Frank Burns, Owen BullThe managing director of a manufacturing company rose to his feet to rally his people. Sales were down, profits had gone, efficiencies were at an all time low. Management were…