The TQM Magazine: Volume 13 Issue 6
Table of contents
Behind the mind of the strategist
Kimberly C. Pellegrino, Jerry A. CarboDelves into the mind of the strategic thinker. The aim of this examination is to establish the conceptual foundations for a new theory of strategic thinking that looks at this…
Values underlying continuous improvement
Naceur JabnounIncreased global competition, where high quality and low cost are at premium, led to increased interest in continuous improvement. The success of continuous improvement…
Quality costing in a small engineering company: issues and difficulties
S. Roden, B.G. DaleExamines the issues and difficulties of developing a quality costing system in a small engineering company. Four different methods – departmental interviews, process mapping…
An industry betrayed: the case of total quality management in manufacturing
Uche NwabuezeNotes that researchers have cited various reasons for the high failure rate of total quality management (TQM) in manufacturing organisations and asks – is TQM a wonderful…
A tool for total quality management of educational provision illustrated using advanced coastal management courses
J.M. Hills, D. Stewart‐DavidDoubts have been raised over the adequacy of supply of appropriately skilled graduates from UK higher education (HE) institutes to employers. Changing educational provision to met…
Issues in modeling, monitoring and managing quality costs
Claude R. Superville, Sanjay GuptaThere is consensus that money invested in quality programs provides a high rate of return, but disagreement on how the optimal level of quality investment can be modeled. It has…
A new paradigm for SME environmental practice
David Williamson, Gary Lynch‐WoodPresents the findings of a UK‐based study into the environmental practices of SMEs (i.e. small and medium‐sized enterprises employing up to 250 people). The firms were found to…
An investigation of the perceived importance and effectiveness of quality management approaches
Bishnu Sharma, David GadenneInvestigates the key strategic approaches used by Queensland businesses in achieving their quality objectives. Finds that the highest ranked quality management techniques of total…