Values underlying continuous improvement

Abstract

Increased global competition, where high quality and low cost are at premium, led to increased interest in continuous improvement. The success of continuous improvement initiatives is dependent on many factors that include leadership, structure and shared organizational values. This paper identifies two sets of values that underlie continuous improvement. The first set is composed of driving values while the second set includes the enabling values. The paper also presents a few measures for infusing these values.

Citation

Jabnoun, N. (2001), "Values underlying continuous improvement", The TQM Magazine, Vol. 13 No. 6, pp. 381-388. https://doi.org/10.1108/09544780110406137