Advances in Librarianship: Volume 38

A community outreach program called Surabaya Memory (SM) initiated by Petra Christian University’s Library in Indonesia is described in this chapter. It is dedicated to the preservation of Surabaya city’s historical and cultural heritage, and provides a case study of academic library leadership both in its campus setting and in society in general. The initiative started in 2001 as a heritage project dedicated to preserving resources digitally, but since then evolved into much broader initiatives involving various community outreach programs. These programs and activities have been held in the city’s malls in an effort to reach everyone, not just the learned and cultured groups of society. In organizing all those programs and activities, the Library found itself assuming expanding roles and functions. It has also found itself exercising leadership roles in facilitating various university academic departments and administrative units to reach out to the community at large. SM also served as a forum wherein academic departments could showcase the Surabaya-related work of faculties and students to the general public. In some cases SM’s programs and activities which could be integrated into academic courses in several academic departments. The chapter discusses a model for academic libraries to assume leadership roles on campus, and for redefining their roles and activities well beyond their campuses. Such newly redefined roles will, in the end, raise not only the public profile of academic libraries on campus but also of the entire university.

From the perspective of library leaders, this chapter charts a path to mindful leadership by providing key definitions, theories, and organizational and cultural applications of mindful leadership. The four authors bring personal experience and knowledge to the topic by outlining practical examples of applying mindfulness in the workplace and in leading the library profession. The chapter considers the College Library Directors’ Mentor Program from the College Libraries Section of the Association of College and Research Libraries as a case study for mindful leadership in this successful leadership development program.

The concept of distributed leadership within library services is explored in this chapter. It focuses on how this model of leadership, which devolves leadership functions and practice widely throughout organizations, can lead to intra- and interorganizational collaboration as a catalyst for library service development and innovation. The chapter discusses the distributed leadership approach by presenting selected results of a study of team leaders in public and university library services in the East Midlands region of the United Kingdom. The study employed an online questionnaire and individual interviews with library team leaders to identify the level and nature of collaboration taking place in library services and also to ascertain the skills needed for successful partnership work. The interviews focused primarily on how and why collaborations occurred and it emerged that the team leaders had considerable autonomy to establish and participate in partnerships, fitting well within the distributed leadership paradigm. The chapter adds to, and augments the limited literature on distributed models of leadership in libraries by exploring how this approach works in practice. It also proposes and evidences a link between distributed leadership, collaborative working, and innovation. The authors suggest that distributed leadership can help library services innovate and lead service development by freeing up the creativity of employees through a less formal, hierarchical leadership approach. The chapter ends with propositions for a research agenda to establish the best conditions and most appropriate format of distributed leadership in library services.

After an overview of the literature on challenges facing library instructors and their coordinators, the chapter describes how the communities of practice model relates to professional development in librarianship, specifically in the area of instructional development. A case study of a community of practice fostered by an instruction coordinator at an academic library is detailed. Academic librarians may encounter several challenges when entering the classroom as library instructors, and instruction coordinators seek to address these and other challenges as they build library instruction programs. By developing a community of practice, instruction coordinators can enable library instructors to learn together. The case study describes how the Instruction Coordinator cultivates library instructor development for members of the Teaching and Learning Team at Loyola University New Orleans’ Monroe Library through a community of practice model. The practical implications for this chapter are that instruction coordinators can establish instructional development opportunities that allow library instructors to enhance their teaching abilities and ultimately further library instruction programs. Communities of practice are well known in several fields and have been discussed in the library literature. This chapter provides additional value to researchers and practitioners through the discussion and application of the concept in the context of library instruction at academic institutions. The case study provides specific examples of how instruction coordinators at other academic libraries can apply the community of practice model and instructional development opportunities to a library instruction program in order to build and sustain a learning culture that supports library instructor development.

This chapter introduces a model for school libraries in Scotland, based on best practices as identified in the literature, and on five case studies undertaken in schools, two in the United States and three in Scotland. The research design was qualitative, and used grounded theory and multiple case study methods. The model represents an ideal set of circumstances for school libraries in Scotland, highlighting the interconnected web of influences that affect the success of a school library in meeting professional standards. These influences primarily fall in three areas: the school librarian, the school environment, and the professional support available to the librarian. The school librarian is the primary leader of the school library program, but factors in these other two areas can provide opportunities and barriers that can help or hinder the success of the library service. For instance, the findings suggest that school-based factors such as curriculum, scheduling, technology facilities, and staffing can have significant influence over the access the librarian has to teachers and students. Our model includes all three areas in describing a set of circumstances that would allow a school library program to thrive and meet the highest professional standards.

The management concept of service science (SS), and its origins in the business sector through evolving customer service expectations are explored in this chapter. It proposes the concept’s utility—indeed its emerging necessity—as an administrative requisite to meet library users’ needs. The chapter is a conceptual one addressing SS and service design (SD) approaches to building customer service systems for libraries, the why and how of implementation in libraries regardless of the community served—that is to say, the why and how of implementation in libraries regardless of the community served. The changing outlook of customers and managers regarding commercial service expectations is not disputed in the business and management literature. Extreme customer service has become a norm. However, these service expectations can and have carried over into the public and nonprofit sectors. This chapter proposes that libraries become aware of changing service norms and utilize SD methods to meet users’ needs. Quite simply, libraries that do not investigate SD methods and implement community-specific design strategies, may begin to suffer patron dissatisfaction and even lose patronage. Alternatively, libraries which do adopt SD methods, may see increases in user satisfaction and patronage. SS and design are relatively novel subdisciplines of management studies. This, however, does not belie their importance. A broad introduction of the topics for library administration and planning considerations is warranted and necessary.

Traditional interviewing techniques often fail to fully assess the “soft skills” required for a potential hire to succeed in a particular organizational culture. This case study presents an alternate framework for evaluating candidates to determine their ability to effectively collaborate with existing team members. The authors report the process used in hiring two faculty librarians in 2011 and the ways the process was revised to fill two newly created positions in 2013. A review of management literature on interview techniques supports using practical exercises and strategically designed questions to assess a candidate’s fit within a given organizational culture. The experiences reported in this case study bear that out. The process of strategically designing the interview structure enabled the department to gain a better vision of its priorities and values, while the interviews enabled the team to select additional members who work well in a collaborative environment with the personalities already in place. Readers can use this to redesign their interview procedures to more effectively select candidates who will contribute to the vision and positive culture of their workplace. This model was successful in this instance and readers can modify these procedures to adapt to their own workplace cultures in any type of library. Building on strategies used in various industries, this chapter translates the use of practical exercises and strategically designed questions into an academic library context.

From 2007 to 2009, Kansas State University Libraries (K-State Libraries) committed to strategically assess and redevelop their organizational structure. The Libraries’ Strategic Plan and position redistributions commenced in 2007 and 2009 respectively, with adjustments in 2010 to accommodate the university’s K-State 2025 Strategic Plan. Together, these changed the roles of former subject librarians, dividing and transferring responsibilities for outreach, reference, instruction, and collection development. Among the more significant changes was the creation of departments devoted to patron groups, rather than specific academic disciplines. Illustrating how the reorganization changed the roles of traditional library services, this chapter outlines the responsibilities of three librarian positions: Undergraduate and Community Services, Faculty and Graduate Services, and Content (collection) Development. The librarians are also founding members of the K-State Libraries Arts Matrix, an ad hoc team operating within the new organization to enhance communication and expand subject expertise in the visual and performing arts. These transitions presented both opportunities for engagement and specialization, as well as challenges to communication and subject identity. These issues are addressed, including solutions offered by the matrix model. Although this study is limited by the neoteric existence of this model, and lack of precedents for comparison, K-State Libraries’ example may offer a viable model for institutions adapting to fiscal realities. Additionally, matrices may supplement the traditional subject librarian model for those seeking to enhance engagement and collaboration. This chapter offers further insight into a strategic planning process, as well as a transparent, inclusive strategy for librarians adjusting to organizational change.

This chapter explores what managers in the library and information science workplace can do to keep stress and burnout levels low. The literature on stress and burnout in human services, or the helping professions, is surveyed and the differences between the two phenomena are explained. Research is clear that keeping stress levels low and burnout at bay in the workplace benefits both employees and the organization. Even so, managers are given little training on how to identify and deal with stress and often fail to notice that their employees are chronically stressed. When managers become aware that they do have employees who are seriously stressed or burned out, they are often unsure whether they should address the problem and how to handle it. The author explains the differences between stress and burnout and clarifies how managers can minimize their negative impact by monitoring six areas in which workers are most likely to experience them: (1) the demands of the job which include the quantity of work and the knowledge required to perform; (2) the amount of control employees are permitted to exercise in the workplace; (3) the amount of the social support employee’s feel they have from managers and colleagues; (4) the quality of workplace relationships; (5) the clarity of one’s role on the job; and (6) support and honest communication during times of change. The practical implication of this information aimed at managers is to help them create a better workplace and mentally and physically healthier staff members.

The purpose of this chapter is to report on research that examined the perceptions of selected heads of Nigerian libraries about how gossip can assist in the management of libraries of all types. A survey was used to collect data from 40 heads of libraries in the south-west region of Nigeria. The questionnaire contained questions that related to the issues being investigated. The 30 responses (75%) received were processed, analyzed, and the results are presented herein. The study revealed that gossip has indeed helped library management in Nigeria. The heads of libraries reported that they derived some benefits from gossip which helped in decision making. Most respondents agreed that gossip might get out of hand, but said it should be monitored to be used as a positive tool in library management. While the study is limited to 30 libraries, it has applications to similar libraries across Nigeria, and even in other countries. This research provides a better understanding of the reasons why library managers and others should pay attention to gossip and to those behind it because of their influence. This study adds to the body of knowledge about gossip in libraries.

The United Nations action plan on sustainable development, called Agenda 21, is applied as a new framework to strategic management of libraries and information services is described in this chapter. Strategic management with Agenda 21 involves adapting the library to its social and ecological environment. It affects the entire organization including institutional and individual strategies. Key issues are ecology, social responsibility, accountability and ethics. The chapter is not about climate change, but is about goal definition and resource allocation. The message is that library management should contribute to the sustainable development of society on a local level, in addition to its particular cultural or scientific objectives. The global approach of Agenda 21 helps to evaluate library performance as a system, against criteria derived from the action plan, and to develop sustainable scenarios integrating social and ecological impact. Also, following the Agenda 21 philosophy, no performance level such as service quality, information technology, financial balance or carbon footprint should be evaluated unrelated to the other levels. In the new societal context, social, economic and ecological aspects are inter-connected. The author’s conviction is that the traditional cultural and scientific functions of libraries cannot be isolated from this environment, and that strategic library management must integrate sustainable development, not as a marginal element, but at the heart of analysis and decision-making.