Customer Service in Vilamoura

Abstract

Foreign exchange facilities for tourists in the tourist resort of Vilamoura in Portugal are examined. The structure and all facilities are there but not the service — queue lengths and time taken to process transactions being the main problems.

Citation

Wills, G. (1988), "Customer Service in Vilamoura", International Journal of Bank Marketing, Vol. 6 No. 1, pp. 55-60. https://doi.org/10.1108/eb010826