Employee engagement creates a brighter economic future at Jupiter Hotels

Abstract

Purpose

This paper seeks to address the role and impact of employee engagement within an organization that has undergone major change. It looks at the issues of how to monitor and increase levels of staff engagement over time to deliver business results.

Design/methodology/approach

It draws on six-monthly employee engagement surveys and a case study to illustrate how HR can drive and monitor change through employee engagement.

Findings

This paper follows a company through economic uncertainty to major organizational change and examines how the role of engagement and monitoring can drive business success.

Research limitations/implications

The case study only looks at the issues over an 18 month time period.

Originality/value

This paper illustrates how an HR department can build employee engagement to drive the business forward. The case study offers best practice material for HR managers.

Citation

Cattermole, G., Johnson, J. and Jackson, D. (2014), "Employee engagement creates a brighter economic future at Jupiter Hotels", Strategic HR Review, Vol. 13 No. 2, pp. 81-85. https://doi.org/10.1108/SHR-11-2013-0110