Aflac: the importance of communication and innovation when transforming employee operations

Abstract

Purpose

This purpose of this study is to provide a case study for how the company strives to provide its employees with “new ways of working” through a culture of transformation and advancement.

Design/methodology/approach

To demonstrate how Aflac effectively executes with strong results, Teresa focuses on three specific programs: Aflac’s Career Success Center, Upskilling Employees for the Future and Reverse Mentoring Programs.

Findings

To date, 2,000+ Aflac employees have participated, with 1,300 obtaining promotions or changing their career direction to something more suited to their goals and talents.

Originality/value

The importance of transformation and advancement within a company.

Citation

White, T. (2019), "Aflac: the importance of communication and innovation when transforming employee operations", Strategic HR Review, Vol. 18 No. 6, pp. 250-253. https://doi.org/10.1108/SHR-07-2019-0066