How boosting people skills helps in digital transformation: a case study

Abstract

Purpose

Vanquis Bank has seen a significant uplift to learning engagement levels after launching a mobile micro-learning strategy with a third-party, Netflix style soft skills e-learning platform.

Design/methodology/approach

The platform offers a convenient way to help staff at all levels develop soft skills – like negotiation, dealing with difficult conversations, social media at work, team work, digital skills, leadership and project management.

Findings

Since launching the programme in December 2018, 41 per cent of employees have completed an optional soft skills training course, whereas previously, the figure was 2 per cent of all employees. This represents a 95 per cent uplift in voluntary learning engagement.

Originality/value

Vanquis Bank aims to create a mind-set of “learning in work”, whereby employee development becomes as an intrinsic part of daily working life, rather than something to squeeze into an already very busy schedule.

Citation

Brown, M. (2019), "How boosting people skills helps in digital transformation: a case study", Strategic HR Review, Vol. 18 No. 6, pp. 254-257. https://doi.org/10.1108/SHR-07-2019-0065