Contingent worker monetary influence, work attitudes and behavior
ISSN: 0048-3486
Article publication date: 18 September 2019
Issue publication date: 18 September 2019
Abstract
Purpose
The purpose of this paper is to examine the relationships between pay satisfaction, global job satisfaction, loyalty and organizational citizenship behaviors (OCBs) – as they all pertain to contingent workers. The proposed model suggests, due to the nature of contingent work, pay satisfaction will influence the above variables. Additionally, this study aims to explore the relationship between pay satisfaction and OCB directed toward an individual employee.
Design/methodology/approach
This study used a cross-sectional research design, administering a web-based survey to the participants (n=117) for data collection. Hierarchical regression, correlation and relative importance analyses were used for hypothesis testing.
Findings
The results suggest pay satisfaction of contingent workers is positively related to global job satisfaction, loyalty to a hiring agency, loyalty to a client company and OCB directed toward a client organization.
Originality/value
The primary contribution of the current study was the assessment of extrinsic rewards and their relationship to job satisfaction, loyalty and OCBs among contingent workers. This appears to be the first study to assess the relationship between pay satisfaction and loyalty, along with OCBs of contingent workers. The findings establish the importance of pay when loyalty to both staffing agency and client company is considered.
Keywords
Citation
Johnson, D. and Lake, C.J. (2019), "Contingent worker monetary influence, work attitudes and behavior", Personnel Review, Vol. 48 No. 7, pp. 1669-1684. https://doi.org/10.1108/PR-05-2018-0170
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited