How can challenger marketers target the right customer organization? The A-C-O-W customer organization profiling matrix for challenger marketing
Journal of Business & Industrial Marketing
ISSN: 0885-8624
Article publication date: 5 October 2018
Issue publication date: 12 March 2019
Abstract
Purpose
This paper aims to help challenger marketers identify and target the right customer organization.
Design/methodology/approach
This paper adopts a customer organization profiling route to targeting for challenger marketing that is predicated on a thematic analysis of key findings of customer organization profiles from an international case study.
Findings
This paper introduces and explains the concepts of aggressiveness to succeed, compatibility of offerings, openness to new ideas and willingness to take action (or A-C-O-W) as components of a newly developed customer organization profiling matrix for challenger marketing.
Research limitations/implications
The A-C-O-W customer organization profiling matrix offers a fresh conceptual outlook for targeting customer organizations using a challenger marketing approach in the contemporary business-to-business (B2B) marketplace.
Practical implications
The A-C-O-W customer organization profiling matrix illuminates how challenger marketers can target the right customer organizations in the contemporary B2B marketplace.
Originality/value
The A-C-O-W customer organization profiling matrix is a pioneering concept for challenger marketing in B2B theory and practice.
Keywords
Acknowledgements
This paper forms part of the special section “Closed to new submissions challenger sale – future of selling?”, guest edited by Talai Osmonbekov.
Citation
Lim, W.M. (2019), "How can challenger marketers target the right customer organization? The A-C-O-W customer organization profiling matrix for challenger marketing", Journal of Business & Industrial Marketing, Vol. 34 No. 2, pp. 338-346. https://doi.org/10.1108/JBIM-02-2017-0039
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited