Citation

(2021), "Index", Chigwada, J.P. and Nwaohiri, N.M. (Ed.) Examining the impact of industry 4.0 on academic libraries, Emerald Publishing Limited, Leeds, pp. 241-250. https://doi.org/10.1108/978-1-80043-656-520201009

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited

---

INDEX

Index

ABCD Advanced Loan Module (EmpWeb)

, 69

ABCD Serials Control System (SeCS-Web)

, 69–70

ABCD Site Module

ABCD Site Admin

, 72

Admin Interface in

, 74

embedding IM Text in

, 71–72

preview

, 73

UI in

, 73

ABCD software

, 66–68

ABCD Modules

, 68–69

ABCD OPAC

, 69

ABCD Site

, 70

ABCD-Based Web Module

, 70

Abstracts

, 84

Academic librarians (see also librarians)

, 131

academic librarian-researcher relationship

, 129

challenges faced by Zimbabwean

, 138–139

competencies for research support services

, 135–137

relationship with researcher

, 133–134

roles in research support

, 134–135, 137

stereotypes

, 129

Academic libraries (see also Library/libraries)

, 166

maker culture in

, 118

research support services

, 109–112, 129

services provided by

, 112

technologies and activities

, 118

Access to information

, 8, 17, 20, 32, 41, 50, 155

Accessibility features

, 59

Accreditation

, 164

Africa Union (AU) Agenda 2063

, 32–33

African Federation of Librarian Associations (AfLIA)

, 222

African Library and Information Associations and Institutions (AFLIA)

, 10–11

Alliances

, 124

Altmetrics

, 141

American Library Association (ALA)

, 11, 178

American Marketing Organization (AMA)

, 202

Anglo American Cataloguing Rules second edition (AACR2)

, 159, 175

ANSWERMAN

, 36

AOL

, 65

Apprenticeship

, 223

Artificial intelligence (AI)

, 3, 7–8, 31, 35–36, 124, 228

use in libraries

, 19–20

Assessment

, 164

Assistive technology (AT)

, 55

cloud computing application to deliver

, 59–60

cyber-physical systems application to deliver

, 58–59

IoT application to deliver

, 60–61

Association of College & Research Libraries (ACRL)

, 180

Audio-visual

materials

, 86

media system

, 5, 57

resources

, 80

Augmented reality (AR)

, 36–37

Bandwidth

, 44

Bibliographic Services Unit

, 174

Bibliography

, 80, 83

Big data

, 3–4

analytics

, 8

Bindura University of Science Education (BUSE)

, 172–173

Biological systems

, 19

Block chain technology

, 34–35

Blockchain

, 8

Blogs

, 97, 196, 230

Business Model Canvas (BMC)

, 21

Business work processes

, 22

Canadian Association of Research Libraries (CARL)

, 136

Capacity building

, 218

challenges

, 223–224

models and strategies

, 222–223

skills and competencies for university librarians

, 218–222

Cataloguers Desktop and Toolkits

, 221

Cataloguing and Classification

, 159

CD-ROMs

, 5, 18, 57

Chat widget

, 64

Chinhoyi University of Technology (CUT)

, 173

Chronic funding shortages

, 38–40

Clients

, 47

Cloud computing

, 3, 5, 37–38

application to deliver AT

, 59–60

Coaching

, 223

Collection

development

, 158–159, 178–179

in LIS

, 152

Collection Development Policy (CDP)

, 175

Communication

, 125

Competency in use of social media tools

, 220

Computer age

, 47

Computer anxiety

, 25

Computer-mediated reference service

, 63

Conferences

, 10–11, 222

Consumers

, 47

Contacts

, 223

leave

, 10

Contemporary academic library services

, 94

Content creation spaces. See Maker spaces

Content repackaging

, 86

Context-specific strategies

, 6–7

Continuous professional development (CPD)

, 7, 157, 222

Convenience

, 116

Copyright

, 24

Core Competencies for Twenty-first Century CARL Librarians

, 123

Coursera

, 11

Cryptocurrency

, 44

Current Awareness Services (CAS)

, 83

Current Research Information System (CRIS

, 110

Cyber Physical Systems (CPS)

, 18–19

Cyber-physical systems application to deliver AT

, 58–59

Cyberphobia

, 25

Data and services

, 19

Data Management Hub (DaMaHub)

, 35

Data privacy

, 24

Databases

, 230

Decibel X

, 59

Democratic divide

, 50

Dewey Decimal Classification Scheme (DDC)

, 175

Digital age

, 47

Digital divide

, 50–51

Digital environment

, 6, 95, 131

Digital library (DL)

, 49–50

Digital literacy

, 51

skills

, 219–220

Digital reference sources

, 63–64

Digital research

, 230

Digital systems

, 19

Digitization

, 17–18, 27, 67, 228

Directories

, 85

Disconnection

, 121

Disruptive changes

, 23

Disruptive technology

, 44

“Do-it-yourself” approach (DIY approach)

, 105, 117, 125

Documentation

, 164

E-book

, 86

E-journal

, 86

E-learning

, 160

E-mail

, 65

E-newspaper

, 86

Education

of librarians

, 139

and training

, 6

Education 5.0

, 143

Edx

, 11

Electronic age

, 47

Electronic literacy (E-Literacy)

, 44

Electronic magazine

, 86

Emerging technologies

, 5, 23, 26, 55, 230

End users

, 47

Enrich world-class scholarship

, 125

Environment

, 24–25

Evaluation

, 164

Excerpts

, 84

Exchange programmes

, 10

Exchange visits

, 223

Extracts

, 84

Fablabs. See Maker spaces

Facebook

, 97, 174–175, 195

First Industrial Revolution

, 18, 227

Five Laws of Librarianship

, 47

Five Laws of Library Science

, 202

Flatarchies structure

, 21

Formal education

, 10

Fourth Industrial Revolution (4IR)

, 3–4, 17–19, 41, 56–57, 227–228

challenges

, 9–10

changes brought by

, 7

characteristics

, 57–61

continuous professional development

, 7

drivers

, 5–7

features

, 229–230

history

, 4–5

impact

, 228–229

opportunities

, 8–9

reskilling of library staff

, 230–231

solutions and recommendations

, 10–11

study areas

, 11–12

tools and applications in libraries

, 5

Free and Open Source Software (FOSS)

, 67

Full-text databases

, 18, 57

Fullerton’s Pollak library

, 65

Funding, lack of

, 138

Funding in LIS

, 154

Future Learn

, 11

General readers

, 87

Generic skills

, 221

Global divide

, 50

Global Public Inclusive Infrastructure (GPII

, 60

Goa University Library (GUL)

, 171

Google

, 11, 204

Google Scholar

, 141

Graduate School of Business and Leadership (GSBL)

, 179

Great Zimbabwe University (GZU)

, 173

Guidelines

, 164

Hackerspaces. See Maker spaces

Handbook

, 83–84

Heavy lifting

, 60

High Processing Computer (HPC)

, 5–6

Higher Degree Research (HDR)

, 119

Higher education institutions

, 105

Holacratic Structure

, 21

Human resource

, 176–178

management

, 93

scarcity of

, 138

Hyperledger

, 35

Implementation

, 164

Inadequate funding

, 98

Inadequate internet connectivity

, 99

Inadequate telecommunication infrastructure

, 39–40

Industrial Revolution

, 4

history

, 18–19

librarian role in

, 197

Industry 4.0 (i4.0). See Fourth Industrial Revolution (4IR)

Information

, 48, 77

analysis and consolidation of

, 83

centre patron

, 77

communication infrastructure

, 5–6

literacy

, 97–98

need

, 48, 52

organisation of

, 181

products

, 33, 48–50, 57, 78, 80, 150, 162

system

, 47

tailoring information to meet clienteles’ needs

, 86

use

, 52

users and information needs/sources

, 86–88

Information and communication technologies (ICTs)

, 5, 32, 50–51, 91–94, 153, 165–166, 185, 188

lack of

, 98

skills

, 197

Information literacy (IL)

, 160

Information Literacy Skills (ILS)

, 173

training

, 180–181

Information packaging

, 78–79, 97

strategies in libraries and information centres

, 83–84

Information repackaging

, 78–79

forms of

, 79–81

importance

, 81–82

reasons for

, 82

strategies in libraries and information centres

, 83–84

strategies of

, 84–86

Information services

, 91, 159–160

delivery

, 95–96

universities and colleges

, 10

Information technology (IT)

, 228

application

, 182

Information user in electronic age

, 47–49

classification of understanding

, 51–52

digital divide

, 50–51

digital libraries vs. traditional libraries

, 49–50

digital literacy

, 51

Infrastructural amenities

, 98

Infrastructural challenges

, 24

Innovation

, 6

Innovative technologies

, 18, 22

Instagram

, 196

Instant Messaging (IM)

IM-based VRSs

, 64, 66

reference

, 63

service

, 64

Instant messenger chat

, 65

Institutional Repository (IR)

, 183, 230

Instrumental services

, 110

Insufficient finance

, 25

International Federation of Library Associations and Institutions (IFLA)

, 10–11, 17, 20, 31, 156, 209, 222

International Standards Organisation (ISO)

, 155–156

Internet

, 6, 18, 44, 57, 63–64, 80, 81

facilities

, 98

Internet of Things (IoT)

, 3, 5, 19, 228

services

, 55

Inventories

, 85

IoT application to deliver AT

, 60–61

ISI Web of Knowledge database

, 48

JAWS software

, 87

Job rotation

, 223

Job specifications and roles

, 22

Knowledge Management 4.0

, 41

LCoNZ Virtual Reference (VR) project

, 65

Leading universities

, 129

Librarians (see also Academic librarians), 7–9, 11, 31, 77, 110, 121, 131. See also Twenty-first century librarians

and maker researcher relationship

, 119–123

readiness of

, 23

role in Industrial Revolution

, 197

role in twenty-first century

, 94–95

in transition

, 92–94

Libraries, Fourth Industrial Revolution and

, 19–20

controversies

, 25

issues/challenges/problems

, 22–25

recommendations

, 27

reinventing models of business

, 21

remodeling job specifications and roles

, 22

remoulding organizational operations

, 20–21

reorganizing business work processes

, 22

solutions

, 25–27

Library 4.0

, 31, 44

chronic funding shortages

, 38–39

future research directions

, 41

inadequate telecommunication infrastructure

, 39

resistance to change

, 39–40

solutions and recommendations

, 40–41

technical skill deficiencies

, 39

Library 4.0 and sustainable development

, 33–34

artificial intelligence

, 35–36

augmented reality

, 36–37

block chain technology

, 34–35

cloud computing

, 37–38

maker spaces

, 34

Library Advocacy

, 96

Library and Information Association of South Africa (LIASA)

, 11

Library and Information Association of Zambia

, 11

Library and information professionals

, 164

Library and information science (LIS)

, 93

automation

, 154–155

collection

, 152

funding

, 154

future research directions

, 162

library facilities

, 153–154

quality of

, 152

schools

, 11

solutions and recommendations

, 161–162

staffing

, 152–153

standards in LIS services

, 155–161

Library Consortium of New Zealand (LCoNZ) VR project

, 63

Library Facebook

, 194

Library Management Software (LMS)

, 230

Library marketing resources

, 209

Library of Congress Classification Scheme (LCCS)

, 175

Library WhatsApp

, 174–175

Library-Robotic Conveyor System

, 20

Library/libraries (see also Academic libraries)

, 5, 8–10, 17–18, 31–32, 57, 91, 110, 188

facilities in LIS

, 153–154

and Fourth Industrial Revolution

, 33

function

, 17

information skills

, 171

materials

, 164

in Nigeria

, 91

products and services

, 188

promotion

, 125

quality assurance in

, 151–152

readiness of

, 23

services

, 92, 164

staff training

, 26

strategies to attract users to

, 96–98

in transition

, 92–94

LILLIAD Learning Center Innovation

, 119

LinkedIn

, 195–196

Live Chat

, 71

Live Person

, 65

LiveHelper (LivePerson)

, 66

LucyTech Inc

, 59

‘M’ Word–Marketing Libraries

, 209

Machine Readable Cataloguing (MARC)

, 5, 56, 221

development

, 18

Maker culture

, 105, 117–118

user-researchers in era of

, 117–119

Maker movement

, 117

Maker researcher

, 122

Maker spaces

, 34

Management/administration/planning

, 157

Manual library practices

, 91

Marker spaces

, 20

Marketing

, 188

Marketing 4.0

, 41

Marketing and advocacy resources bibliography

, 209

Marketing libraries

methodology

, 192–193

social media importance in

, 194–195

social media tools for collections and services

, 195–196

Marketing Library Services

, 208

Marketing Library Services Newsletter

, 208

Marketing mix, 7Ps of

, 202–205

Marketing of library and information services: international perspectives

, 210

Marketing of library services

, 183–184, 201–202, 204–205

application of 7Ps to

, 205–208

literature review

, 202–203

methodology

, 204

objectives

, 204

resources

, 208–210

Marketing your library

, 210

Massive Open Online Courses (MOOCs)

, 10–11, 105, 117, 203, 221

Medium repackaging

, 86

Meebo-based IM interface

, 65

Mentoring

, 223

Midlands State University Libraries (MSU Libraries)

, 165, 175, 177–178, 184–185

Sitting Capacity

, 180

Millennium librarian

, 93

Minimum Academic Standards (MAS)

, 168

Ministry of Higher and Tertiary Education, Science, and Technology Development (MHTESTD)

, 143

Mobile cyber-physical systems

, 58

Mobile Phones

, 97

Models of business

, 21

Monitoring

, 164

Movable devices

, 97

MSN Instant Messenger

, 65

MSU Library Standard Operating Procedures

, 183

MSU Quality Assurance Policy Framework

, 175

National Academy of Science and Engineering (ACATECH)

, 227

National Higher Education Transformation Agenda

, 167

National Universities Commission

, 168

National University of Science and Technology Library (NUST Library)

, 174

New business models

, 21

New media age

, 47

News services

, 85–86

News sheets

, 85

Newsletter

, 85

Non-academics

, 139

Non-reading user

, 87

Nottingham Obstacle Detector (NOD)

, 60–61

Obstacle Detector Systems

, 60–61

Online Document Delivery Service (ODDS)

, 67

Online Public Access Catalogue (OPAC)

, 5, 56–57, 67, 179

Online reference service

, 63

Open Courseware

, 221

Open Educational Resources (OER)

, 221, 230

Organisation for Economic Co-operation and Development (OECD)

, 51

Organisation of information

, 181

Organizational operations

, 20–21

Packages of materials

, 85

Packaging

, 77

reasons for

, 82

Partnership

, 97, 124

Patrons

, 47

Pedagogical skills

, 220

People

, 207

Permanent Storage Problem

, 24

Personal computers

, 4

Personal Learning Networks (PLNs)

, 231

Physical Evidence

, 208

Physical systems

, 19

Physically challenged library users. See Special need library users

Pinterest

, 196

Place

, 206–207

PLoS

, 219

PlumX

, 219

Policy

, 188

Price

, 205–206

Procedure

, 188

manual

, 164

Process

, 208

Product

, 205–206

Promotion

, 123, 207

Public Library association marketing strategies

, 208

Publicity Materials and Announcement of Current Events and Programme Activities

, 85

Qualified personnel, lack of

, 98

Quality assurance

, 164, 166, 172–176, 188

collection development

, 178–179

future research directions

, 185

human resource

, 176–178

ILS training

, 180–181

infrastructure and facilities

, 179–180

key role players and responsibilities

, 177

in libraries

, 151–152

marketing

, 183–184

organisation of information

, 181

recommendations

, 184–185

research support services

, 182–183

systems

, 182

Quality Assurance, Teaching and Learning and Performance Contracting (QATAL)

, 174

Quality assurance in LIS in Zimbabwe, 149. See also Library and information services (LIS)

impact in meeting SDGs

, 155

problem statement

, 150

theoretical framework

, 150

Quality Assurance Unit

, 175

Quality control

, 149, 164

Question Point

, 65

QuestionPoint (OCLC)

, 66

Radio Frequency Identification (RFID)

, 20

Readers

, 47

Readiness of library and librarians

, 23

Recruitment of librarians

, 139

Reference services

, 97

Reprints

, 84

Research

communication process

, 129

data management

, 220–221

education and development

, 142

ethics and integrity

, 142

impact

, 141

as key factor in universities

, 106–109

life cycle

, 10, 135–136, 146

management services

, 110

output

, 141

partnership and funding

, 142

and publications

, 223

staff development

, 141

systems

, 141

Research support

librarians

, 132, 135, 138, 141–142

relationship

, 123–125

Research support policy

, 139–140

lack of

, 138–139

Research support services

, 111, 113, 129, 131, 182–183, 219

academic librarians roles in

, 134–135, 137

academic librarians’ competencies for

, 135–137

challenges faced by Zimbabwean academic librarians

, 138–139

conceptualising research support

, 132–133

higher education institutions in Zimbabwe

, 139–142

management

, 105

new perspectives in relationship of research support

, 123–125

relationship between librarian and maker researcher

, 119–123

relationship between researcher and academic librarian

, 133–134

research as key factor in universities

, 106–109

research directions

, 142–143

research methodology

, 131–132

researchers’ information behavior

, 112–117

as response from academic library

, 109–112

user-researchers in era of maker culture

, 117–119

Researchers

, 116, 124–125

benefits of better connection with

, 120

in context

, 113

information behavior

, 112–117, 129

maker culture

, 129

relationship with academic librarian

, 133–134

Resistance to change

, 39–41

Reskilling of library staff

, 230–231

Resource Description Access (RDA)

, 221

Resource Description and Access (RDA)

, 181

Resources building and access

, 221

Responsive strategies

, 6–7

Retention of librarians

, 139

Robotics

, 3, 124, 228

Robots

, 3

ScienceCard

, 219

Scopus

, 141

Searchers

, 47

Second Industrial Revolution

, 4, 18, 227–228

Security

, 24

Selective Dissemination of Information (SDI)

, 83, 191

Self-Packaging

, 81

Seminars

, 10, 222

7Ps of Marketing mix

, 202–205

people

, 206–207

physical evidence

, 208

place

, 206–207

price

, 205–206

process

, 206, 208

product

, 205–206

promotion

, 206–207

Short courses

, 222

“Site”

, 66

Skill acquisition

, 26

Skills challenge

, 23–24

Skype video conferencing

, 65

Smart era

, 24

“Smart” devices

, 60

“Smart” products

, 60

Smartphone

, 58–59

Social divide

, 50

Social media

, 80, 193, 230

importance in marketing libraries

, 194–195

technologies

, 192–194

use

, 97

Social media tools

challenges of applying and using

, 196

competency in use of

, 220

used for marketing library collections and services

, 195–196

Social networking

, 191–192

SonoFlex

, 59

SoundAlert

, 59

SoundPrint

, 59

Space repurposing expertise

, 222

Special Collections using AR to Enhance Learning and Teaching project (SCARLET project)

, 38

Special need library users

, 55

Industry 4.0 and

, 56–61

Specialised fields, support of

, 139

Springer Nature survey

, 110, 112

Staff attitudes, change of

, 26

Staff development

, 164

Staffing in LIS

, 152–153, 157

Standard operating procedures (SOPs)

, 155, 161

Standards

, 164, 188

in LIS services

, 155–161

Standing Conference of Eastern Central and Southern African Library and Information Associations (SCECSAL)

, 11

Story telling

, 80

Study visits/contacts

, 223

Subject readers

, 87

Sustainable development

, 32, 44

future research directions

, 41

Library 4.0 and

, 33–38

solutions and recommendations

, 40–41

Sustainable Development Goals (SDGs)

, 31–32, 35, 37, 149, 164

Sustaining technology

, 44

Systems

, 182

TapTapSee apps

, 59

Technical skill deficiencies

, 39–41

Technology

, 21, 92

literacy, lack of

, 98

“Technophobia”

, 25

“Technostress”

, 25

Telephone

, 65

Text messaging

, 65

Third Industrial Revolution

, 4, 18, 57

Time schedule

, 86

TouchChat

, 59

Traditional libraries

, 49–50

Traditional skills

, 221

Translation

, 80

of materials

, 83

Twenty-first century librarians, 93. See also Librarians

challenges for twenty-first century librarians

, 98–99

future research directions

, 99

information service delivery

, 95–96

role

, 94–95

solutions and recommendations

, 99

training in new skills

, 95

Twitter

, 97, 175, 195

UI from ABCD-based Website

, 72–73

“UK Survey of Academics” series

, 114

UK-based Virtual Enquiry Project

, 63

United Nations Educational, Scientific, and Cultural Organization (UNESCO)

, 37, 79

Universities

challenges for capacity building in

, 223–224

research as key factor in

, 106–109

University librarians

, 220

skills and competencies for

, 218–222

University Library

, 218

University of Queensland Library

, 125

University ranking

, 129

Up-to-date Information, lack of

, 24

US-Based Special Library Association

, 172

Usability specialists

, 49

Usability studies of digital libraries

, 49

User behavior

, 52

User interface (UI)

, 66, 86

Users

, 77–78, 191

and information needs/sources

, 86–88

profiles

, 60

with special needs

, 87–88

strategies to attract users to library

, 96–98

user-researchers in maker culture era

, 117–119

Virtual International Authority File (VIAF)

, 19

Virtual reality

, 3

Virtual Reference (VR)

, 63

Virtual reference service (VRS)

, 63–65

ABCD

, 67–68

ABCD Modules

, 68–69

ABCD OPAC

, 69

ABCD Site

, 70

methodologies

, 66

objectives

, 66

Zoho Chat

, 66–67, 70–73

VRLPlus (Sirsi)

, 66

Web

, 18, 57

Web of Science

, 141

Web-based indexing

, 5

Webinars

, 10–11, 222

Website

, 230

Wide Area Information Services

, 80

Workshops

, 10, 222

World Economic Forum

, 9

World Economic Forum Executive Chairman

, 18

World War II

, 4

World Wide Web

, 47, 80

YouTube

, 175, 195

Zimbabwe, research support services in higher education institutions in

, 139

research education and development

, 142

research ethics and integrity

, 142

research output and impact

, 141

research partnership and funding

, 142

research staff development

, 141

research support policy

, 139–140

research systems

, 141

Zimbabwe Council for Higher Education (ZIMCHE)

, 143, 160–161, 174–176, 178–179

Quality Assurance Standards for Higher Education

, 175

Zimbabwe Library Association (ZimLA)

, 11, 143

Zimbabwe Research Council

, 143

Zimbabwe University Libraries Consortium (ZULC)

, 143, 156–160

Zoho Chat

, 66–67, 70

Admin Interface from

, 79

results

, 72–73

widget

, 66, 70

Zoho account creation and customization process

, 70–72