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Gold online learning shines at Glasgow Council: Program cuts costs and improves efficiency

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 7 June 2011

367

Abstract

Purpose

This paper aims to describe a new e‐learning service for Glasgow City Council's 37,000 staff.

Design/methodology/approach

The paper explains the reasons for the new e‐learning service, the form it takes and the advantages it has brought.

Findings

The paper reveals that more than 17,000 courses have been implemented and that 26 generic e‐learning courses are available under the headings of communication and life skills, leadership, team development and personal development.

Practical implications

The paper highlights how IT training, which cost £200 per head when delivered face to face, can now be completed at a desk with courses built internally at a cost per head of £2.20.

Social implications

The paper details a 6 percent improvement in customer service since the introduction of Glasgow Cares, the city council's first internally built course.

Originality/value

The paper reveals that the new e‐learning service is enabling the council to take more control of its training needs in‐house.

Keywords

Citation

(2011), "Gold online learning shines at Glasgow Council: Program cuts costs and improves efficiency", Human Resource Management International Digest, Vol. 19 No. 3, pp. 29-30. https://doi.org/10.1108/09670731111125925

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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