Gold online learning shines at Glasgow Council: Program cuts costs and improves efficiency
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 7 June 2011
Abstract
Purpose
This paper aims to describe a new e‐learning service for Glasgow City Council's 37,000 staff.
Design/methodology/approach
The paper explains the reasons for the new e‐learning service, the form it takes and the advantages it has brought.
Findings
The paper reveals that more than 17,000 courses have been implemented and that 26 generic e‐learning courses are available under the headings of communication and life skills, leadership, team development and personal development.
Practical implications
The paper highlights how IT training, which cost £200 per head when delivered face to face, can now be completed at a desk with courses built internally at a cost per head of £2.20.
Social implications
The paper details a 6 percent improvement in customer service since the introduction of Glasgow Cares, the city council's first internally built course.
Originality/value
The paper reveals that the new e‐learning service is enabling the council to take more control of its training needs in‐house.
Keywords
Citation
(2011), "Gold online learning shines at Glasgow Council: Program cuts costs and improves efficiency", Human Resource Management International Digest, Vol. 19 No. 3, pp. 29-30. https://doi.org/10.1108/09670731111125925
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited