Grupo Losán relies on people participation: Improvements led by the personnel involved

Abstract

Purpose

The paper describes the methods used at Grupo Losán, a Spanish group of timber‐processing firms, to design and implement a preventive‐maintenance program in accordance with continuous‐improvement and total quality management philosophies.

Design/methodology/approach

The paper develops a framework for organizational improvement.

Findings

Securing the involvement of people affected is a major difficulty in implementing a continuous‐improvement culture. The paper highlights the importance of a participative approach.

Practical implications

The paper highlights the importance of urging employees to question work methods and processes, and the assignment of tasks and people responsible.

Originality/value

The paper provides useful guidance on implementing continuous improvement.

Citation

(2008), "Grupo Losán relies on people participation: Improvements led by the personnel involved", Human Resource Management International Digest, Vol. 16 No. 6, pp. 29-31. https://doi.org/10.1108/09670730810900884