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Supervisory employees in the hotel industry experience high levels of emotional exhaustion. The current study aims to examine the impact of perceived manager support, perceived control over time and negative emotions at others on hotel supervisors' emotional exhaustion. It further investigates the mediating role of perceived control over time and negative emotions at others on the relationship between perceived manager support and hotel supervisors' emotional exhaustion.

Paper questionnaires were distributed at a hotel supervisor training seminar. A total of 155 usable responses were collected from hotel supervisors. Confirmatory factor analysis and structural equation modeling were used for hypotheses testing.

Results showed that perceived manager support and perceived control over time both were negatively associated with hotel supervisors' emotional exhaustion. Negative emotions at others were positively related to hotel supervisors' emotional exhaustion. Both perceived control over time and negative emotions at others were found to mediate the relationship between perceived manager support and hotel supervisors' emotional exhaustion.

The study applied the job demand–resources model and the affective event theory to examine hotel supervisors' emotional exhaustion. The mediating role of perceived control over time and negative emotions at others added to the current knowledge of factors that are associated with hotel supervisory employees' emotional exhaustion.

The purpose of this paper is as follows: locate our moral compass framework (Bowden and Green, 2014) within the moral development literature; demonstrate how the framework can be used to analyse complex system-wide problems; and propose change in doctoral education.

This paper shows the analysis of transcripts of 50 interviews with doctoral students and supervisors. Four scenarios, each a composite derived primarily from the interview data, were analysed using the framework, complemented by reference to the moral development literature.

The structure of the framework and meaning of the constructs’ collective morality, moral advocacy and moral mediation are elaborated and further explained through the analysis of the four scenarios, showing how the framework can contribute to resolution of complex system-wide problems and how they facilitate moral development within a multi-level system. Six proposals for change in the doctoral education system, at the individual, organisational and national levels, are derived from those analyses.

The use of our moral compass framework to analyse the four scenarios demonstrates its applicability to real situations and its complementarity with the moral development literature. The paper also shows that the framework is more powerful and of broader impact than the moral development models published to date. The changes proposed for the doctoral education system, based on the moral compass framework and its application to the four scenarios, have the potential to change practice in ways that benefit everyone involved in the system – candidates, supervisors, management and government personnel.

The April 20, 2010, Gulf Coast Oil Spill was a tragic crisis. This study examined the effect of the 2010 Gulf Coast Oil Spill on the restaurant industry in Louisiana. The study quantified key issues affecting state restaurants in the wake of this particular crisis. The study found that oysters were the seafood with the least availability following the crisis. Most of the restaurants, or 54.8%, did not take any menu items off of their menu; however, 24.2% eliminated one or two items and 21% removed three or more items from their menu due to the oil spill. Casual Restaurants at 38.3% and Family Dining Restaurants at 31.2% had the highest percentages of out-of-state purchases of seafood due to the oil spill. Casual Theme Restaurants laid off the most employees due to the oil spill with an average of eight employees. The highest reported costs from the spill were product costs and marketing/advertising.

This paper investigated the effectiveness of using a Restaurant Week promotion to market a group of restaurants during a traditionally slow period in the calendar year for the city of New Orleans. A questionnaire was developed by the communications committee of the local restaurant association. The questionnaire included questions to ascertain why restaurants chose to participate in Restaurant Week. The results of the study showed that the Restaurant Week campaign was successful for the participating restaurants in several ways. Success was demonstrated in increase in sales, a better understanding of menu item sales, an awareness of the strongest days of promotion, and methods of making reservations. The majority of restaurants experienced an increase of sales up to 20%. For both lunch and dinner promotions, Friday ranked as the strongest day of the promotion. The use of Open Table increased as a means of making reservations during Restaurant Week.

The paper aims to provide a semiotic interpretation of the role played by entanglement in quantum-based models aimed to information retrieval and suggests possible improvements. Actual models are capable of retrieving documents relevant to a query composed of a keyword and its acceptation expressed by a given context. The paper also considers some analogies between this technique and quantum-based approaches in other disciplines to discuss the consequence of this quantum turn, as epistemology and philosophy of language are concerned.

We use quantum geometry to design a formal model for textual semiotics. In particular, the authors refer to Greimas’s work on semantics and information theory, to Eco’s writings on semantic memory and to Lotman’s work on a cybernetic notion of culture.

Quantum approaches imply a particular point of view on meaning. Meaning is not a real, positive quality of a given word. It is a net of relations constructed in the text, whose value is progressively determined during the reading process. Furthermore, reading is not a neutral operation: to read is to determine meaning. If it is said that, from a general semiotic point of view, meaning is stored in quantum semantic memories and is read/written by semantic machines, then the operation of “reading/writing” is analogous to the operation of measuring in quantum theory: in other terms, meaning is a value, and this implies an instance (not necessarily human) according to which values are valuable.

The authors are not proposing a complete quantum semantics. At the present, quantum information retrieval can detect the presence of semantic relations. The authors suggest a way to characterize them, leaving open the problem on how to formalize the document as a vector in four-state semantic space.

A quantum turn shows deep semiotic implications on the approach to language, which shows an immanent semantic organization not reducible to syntax and morphology. This organization is probabilistic and indeterministic and explains to what extent text fixes the meaning of its lexical units.

In the authors’ perspective, signification is not the exclusivity of a human subject. Criticizing Turing test, the great semiotic and cybernetic scholar Jurij Lotman wrote that if we identify “intelligent” and “human”, we raise the failings of an actual form of intelligence to the rank of an essential characteristic. On this line, meaning is considered as a feature of social, artificial and biological systems.

The adoption of quantum formalism seems in line with cybernetic framework, involving a probabilistic, non-cartesian point of view on meaning aimed to critically discuss the human–machine relation. Furthermore, Quantum theory (QT) implies a phenomenological point of view on the conditions of possibility of meaning.

This paper aims to focus on the construction of a third space within a high school. Specifically, the authors consider how youth of color engage the educational context of an 11th grade English language arts (ELA) class as a basis for (re)imagining their history, culture and themselves to construct counter-narratives away from framing their lived educational experiences as failures, deficient and depicted in “damage-centered” (Tuck, 2009) ways. The research engages the process and challenges of creating this type of space within a school setting, as well as examining the ways in which students envision these locations.

Critical ethnography centered the emphasis on youth engagement for social change, as well as the inquiry on how the classroom space was constructed, shared and navigated by the students and ourselves (Madison, 2005). In addition, the research design reflects critical ethnography through the use of prolonged participation in the field (nine and half months), a focus on culture (specifically school and classroom culture/climate) and a critical theory-based framework [hybridity, third space and youth participatory action research (YPAR)].

Three major themes emerged from the data that demonstrate how instructors and students collectively engaged in a third space through the YPAR project. These themes include developing an ethic of care with students and among instructors, cultivating an atmosphere of social justice awareness and the contrast of the classroom space with the wider-Hillside Vocational High School environment.

The study engages the use of YPAR within a high school class that became a unique space for students to learn and develop. The ELA class did not just reflect adding the first space and second space together or merging the two. Instead, it seemed to demonstrate the creation of a new type of space or the development of a third space. In this space, students could bring and bridge their out-of-school and in-school experiences to develop new knowledge and ways of seeing the world.

A semi‐analytical integration technique to evaluate the singular integration in 3‐D boundary element method for electromagnetic field computation is reported. The technique has been applied in a hybrid finite element—boundary integral model to evaluate the singular integral terms when constructing the “outside stiffness matrix” in the case of small air‐gaps, and it has also been used to calculate the exterior magnetic field in the proximity of the boundaries. The comparison with the conventional Gaussian quadrature has been carried out by modelling a 3‐D magnetostatic problem with a small air‐gap.

The purpose of this paper is to explore how and why corporate social responsibility (CSR) is diffused within the organisation and investigate the factors that influence the diffusion of CSR in the context of a developing country.

Drawing on the diffusion of innovations theory, data were collected from a Nepalese airline company through semi-structured interviews supported by relevant documentary scrutiny.

The findings of this study indicate that the airline company’s CSR practices are aimed at enhancing organisational performance. The adoption of CSR is also seen as a proactive strategy to avoid any future risk associated with their environmental impact. The findings reveal that organisations’ strategy, cultural values and beliefs and top management support are important predictors of the adoption of CSR.

The empirical findings of this study provide valuable insights into how CSR can enhance organisations’ performance if CSR is used in a strategic way. The study also highlights the important role of cultural values and beliefs in the secondary stage of adoption (or internal diffusion), as successful implementation of CSR is highly unlikely to happen without focusing on appropriate culture within the organisation.

This study extends research on diffusion of innovations literature by focusing on both the initial and post-adoption process (primary and secondary stage of diffusion) of CSR within a single airline company operating in a developing country, Nepal.