Eleanor Lawrence, Suri Weisfeld-Spolter, Leslie Tworoger, Yuliya Yurova and Bahaudin G. Mujtaba
The purpose of this paper is to offer an informed method of collaboration for leaders in organizations to support adaptation to dynamic changes and challenges.
Abstract
Purpose
The purpose of this paper is to offer an informed method of collaboration for leaders in organizations to support adaptation to dynamic changes and challenges.
Design/methodology/approach
A qualitative analysis was undertaken to utilize change style preferences and personal resources in coping and responding to the extraordinary change brought about by the Covid pandemic. The Change Style Indicator (CSI) instrument and a qualitative reflection were the methods used to understand the near-term effect of this crisis.
Findings
Our findings require leaders to focus change efforts beyond organizational structure, as the work of change leadership is built upon interpersonal and individual responses and behaviors. Recommendations for leading through and recovering during dynamic change require customizing leader responses using inherent individual preferences for change and personal resource needs beyond system-wide organizational change initiatives
Originality/value
The paper offers an informed and intentional practice of leading during abrupt unpredictable change by examining typical change style preferences and reflections on personal resources utilized to respond during dynamic change. A strong recommendation for empathetic and collaborative leadership practice to support all stakeholders to adapt to change events is presented. Providing insight into how individuals typically respond to complex, unplanned change, helps inform and increase leadership capabilities and capacities for adapting during complex change.
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Eleanor Lawrence, Fabienne Cadet-Laborde, Suri Weisfeld-Spolter, Yuliya Yurova and Leslie Tworoger
The purpose of this paper is to examine the importance of employee state of mind through the lens of Conservation of Resources Theory, emphasizing the importance of mindfulness…
Abstract
Purpose
The purpose of this paper is to examine the importance of employee state of mind through the lens of Conservation of Resources Theory, emphasizing the importance of mindfulness for employee productivity.
Design/methodology/approach
A survey consisting of previously validated instruments was administered to alumni of an MBA program, with 321 responses received from fully employed participants. The relationships among constructs were tested using partial least squares path modeling.
Findings
The effect of Work–Life Integration on Perceived Productivity in both groups of employees is fully mediated by Work Mindfulness. Interestingly, perceived Productivity of “negatively-minded” employees was driven by support and resources provided by their employers, but “positively-minded” employees did not require such support to boost their productivity.
Originality/value
Mindfulness has the potential to be beneficial in the workplace during periods of stress. Our results found that state of mind of individuals is an important construct to identify, particularly for those experiencing negative affect. For both groups, mindfulness mediated the results, suggesting actively incorporating mindfulness practices and training could be beneficial particularly for those with low levels of positive affect.
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Siew H. Chan, Timothy S. Creel, Qian Song and Yuliya V. Yurova
This study aims to investigate the relationship between companies filing versus those not filing corporate social responsibility (CSR) reports and corporate governance.
Abstract
Purpose
This study aims to investigate the relationship between companies filing versus those not filing corporate social responsibility (CSR) reports and corporate governance.
Design/methodology/approach
The websites of US publicly traded companies were examined for commitment to CSR or sustainability reporting based on the preparation of voluntary reports. This information provided the CSR measure, the key independent variable in this study. The data used to compute discretionary accruals (based on the modified Jones model) were obtained from Compustat. Data on auditor tenure were retrieved from Audit Analytics. The number of members and financial experts on an audit committee were gathered from proxy reports filed with the US Securities and Exchange Commission.
Findings
Companies filing CSR reports have higher audit quality, higher audit committee quality, increased auditor tenure and lower auditor dismissal compared to those not filing CSR reports. The findings support stakeholder theory.
Research limitations/implications
This study’s utilization of multiple measures of corporate governance provides insight into the robustness of the relationship between CSR reporting and corporate governance. Further, this research uses a different measure of CSR reporting; that is, companies that voluntarily prepared separate CSR reports following or not following the Global Reporting Initiative (GRI) guidelines compared to reports prepared following the GRI guidelines. This approach increases the size and diversity (i.e. industries) of the sample (Kolk, 2003; Waddock and Graves, 1997).
Practical implications
The findings suggest that companies engage in CSR reporting to indicate strong corporate governance.
Originality/value
This study uses multiple measures of corporate governance to demonstrate the positive relationship between CSR behavior (measured via filing of CSR reports) and corporate governance.
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Sandra Simas Graça, James M. Barry, Virginie P. Kharé and Yuliya Yurova
This paper aims to explore the effects of institutional environments across developed and emerging markets on buyer–supplier cooperation. It empirically examines a…
Abstract
Purpose
This paper aims to explore the effects of institutional environments across developed and emerging markets on buyer–supplier cooperation. It empirically examines a Business-to-Business relational exchange model of trust-building, commitment and cooperative behaviors within firms in the USA and countries such as Brazil, Russia, India and China (BRIC).
Design/methodology/approach
A conceptual model and accompanying research hypotheses are tested on a sample of buyers from the USA (n = 169), Brazil (n = 110), China (n = 100), Russia (n = 100) and India (n = 100). Structural equation modeling is used to test the relationships in the model.
Findings
Findings suggest that approaches to achieve successful cooperation vary across countries and depend on the interaction between formal and informal institutions present in each country. Results show that buyers from India and China place relatively greater emphasis on conflict resolution and commitment, whereas buyers from Brazil and Russia rely more on trust in their efforts to create cooperative relationships. For US buyers, formality and quality of communication and functional benefits are key factors in fostering trust, commitment and cooperation.
Practical implications
A conceptual framework is advanced that extends traditional westernized and China-only perspectives of relational exchanges to a more universal context. Results suggest that suppliers understand how their buyers’ country-level institutional environment shapes their partnership legitimacy and relational motivations at the transaction level.
Originality/value
To the best of the authors’ knowledge, this study is the first to examine buyer–supplier relational exchanges through the lenses of transaction cost, social exchange and institutional theories using the USA and BRIC nations as proxies for examination of institutional effects.
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Cindy B. Rippé, Suri Weisfeld-Spolter, Yuliya Yurova, Dena Hale and Fiona Sussan
The purpose of this paper is to investigate the impact of adaptive selling (AS) when “click and brick” in control multichannel consumers (MCCs) encounter in-store salespeople.
Abstract
Purpose
The purpose of this paper is to investigate the impact of adaptive selling (AS) when “click and brick” in control multichannel consumers (MCCs) encounter in-store salespeople.
Design/methodology/approach
An online survey was administered to 387 college students from several southeastern colleges in the USA. The study consisted of a single manipulated factor (AS: high vs low) and a second measured factor (degree of MCC search: high vs low). Covariance-based structural equation modeling was selected and analysis was conducted using IBM SPSS AMOS 22.0.0.0.
Findings
The findings indicate that while perceptions of control in the retail store increase as customers engage in more multichannel search behavior, the path from perceived control (PC) to purchase intention (PI) is also positively affected by AS as multichannel search increases.
Practical implications
To increase in-store purchases by consumers using the physical location as an information channel, professional sales training, specifically AS skills, should be considered by retail managers for in-store sales personnel. Our findings suggest that salespeople can use AS skills to increase the likelihood of the MCCs’ in-store PI while not reducing their feelings of PC.
Originality/value
In a time where many marketers struggle with how to combine multichannel retailing efforts effectively, this research confirms that new channels create MCCs who desire control. AS shows promise as a technique for retailers to use when selling to a consumer who values control.
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John Fazio, Baiyun Gong, Randi Sims and Yuliya Yurova
The purpose of this paper is to argue that affective commitment plays a significant and complex role in the relationship between social support and turnover intention.
Abstract
Purpose
The purpose of this paper is to argue that affective commitment plays a significant and complex role in the relationship between social support and turnover intention.
Design/methodology/approach
Surveys were returned by 217 hospital employees with an average tenure of 11.55 years (SD=10.20).
Findings
Findings suggest that perceived organizational support and perceived supervisor support (PSS) could directly impact turnover intention without the mediation of affective commitment. Thus, affective commitment only partially mediates the negative relation between perceived support and turnover intention. In addition, the results suggest that enhanced PSS reduced turnover intention more powerfully, when affective commitment increased. For a highly committed employee, support from the supervisor can be more influential than that of a less committed employee.
Originality/value
This is an initial investigation on the moderating role of affective commitment in the relationship between perceived social support and turnover intention. Further, the findings emphasize the independent impact of perceived social support above and beyond the effect mediated by affective commitment, thus adding evidence to the debate on the extend of the mediating effect of affective commitment.
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Eleanor T. Lawrence, Leslie Tworoger, Cynthia P. Ruppel and Yuliya Yurova
The purpose of this study is to explore balanced leadership behaviors, which exhibit ambidexterity, in a top management team (TMT) recognized for innovation and operational…
Abstract
Purpose
The purpose of this study is to explore balanced leadership behaviors, which exhibit ambidexterity, in a top management team (TMT) recognized for innovation and operational success.
Design/methodology/approach
An action research case study was conducted in a single global organization in an industry requiring high levels of innovation. Operationalized as a balance of exploratory and exploitative behaviors, leadership ambidexterity was measured using the strategic-operational dimension of the Leadership Versatility Index (LVI©) which when completed included 67 assessments provided by TMT peers, supervisors and direct reports. Using quantitative and qualitative data, we examined the behaviors of six executives and the degree of flexibility they exhibit when switching opposing behaviors.
Findings
This study provides empirical evidence that TMT leaders of a highly innovative company strive to flexibly move between explorative and exploitative behaviors both as individual members and as an executive team. A high degree of exploitation–exploration versatility was also linked to the TMT effective performance.
Practical implications
For organizational practitioners, the study offers a quantifiable measure of individual and team leadership ambidexterity. It can be used to raise awareness and suggest ambidextrous behaviors to TMT leaders and “high-management-potentials”.
Originality/value
This study measures leadership ambidexterity of individual executives and the TMT as a group using a quantitative instrument supported by 360-degree qualitative data. Access to both secondary and proprietary information allowed in depth examination of the TMT behaviors in an innovative firm, which was acquired at a premium and was recognized with multiple innovation awards.
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Cindy B. Rippé, Suri Weisfeld-Spolter, Yuliya Yurova and Fiona Sussan
The purpose of this paper is to present a buying process for the multichannel consumer (MCC) that starts at online information search and ends at the offline retail channel and…
Abstract
Purpose
The purpose of this paper is to present a buying process for the multichannel consumer (MCC) that starts at online information search and ends at the offline retail channel and then seeks to determine the universality of such behavior across countries.
Design/methodology/approach
A structured questionnaire was administered to MCCs from Russia, Singapore and the USA. The model was estimated using partial least square and country comparisons were conducted with a multi-group analysis.
Findings
The empirical results validated the conceptual model. In country comparisons, there is both converging (online information search) and diverging (retail store) MCCs’ behavior exhibiting nuanced differences.
Research limitations/implications
Future research should examine values of MCCs at the individual level so as to increase the generalizability of the findings.
Practical implications
The convergence of MCCs information search behavior suggests that there is an opportunity for companies to standardize their online information strategy to educate global MCCs prior to their visiting brick and mortar stores. In-store salesperson remains important and effective for MCCs in the USA and Singapore, but not Russia.
Originality/value
A new conceptual framework that integrates economic and psychology theories is presented to depict the shift of control tilting in favor of MCCs in the buying process and introduces the concept of “reversal” information asymmetry in which consumers perceive to have more knowledge than the vendors.
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John F. McDonald and Yuliya Yurova
The purpose of this paper is to test empirically the extent to which differences in property taxes are capitalized in the market prices of industrial real estate.
Abstract
Purpose
The purpose of this paper is to test empirically the extent to which differences in property taxes are capitalized in the market prices of industrial real estate.
Design/methodology/approach
This paper is a multiple regression study of the selling prices of 419 industrial properties near O’Hare airport in metropolitan Chicago that were sold during 2001‐2004. The paper also includes a theoretical analysis of the relationship between the property tax rate on industrial property and the tax revenue that is collected.
Findings
The results show that selling price per square foot is a function of property characteristics as expected, and suggest that the property tax differential between Cook County and DuPage County is fully capitalized. The property tax differential was 2.63 per cent of market value, and comparable properties sold for 16.2 per cent less in Cook County than in adjacent DuPage County. The theoretical analysis shows that the revenue‐maximizing property tax rate in the long run depends upon the capitalization rate, the elasticity of demand for industrial real estate, and the elasticity of supply of industrial real estate.
Research limitations/implications
The data pertain only to the area near O’Hare airport for the years 2001‐2004. Additional empirical tests are needed in other places and for other time periods. Also, the impact of public services on the value of industrial property needs to be investigated.
Practical implications
Appraisers of industrial real estate should adjust estimates of market value for differences in property taxes. Buyers and sellers of industrial real estate should also be cognizant of the effect of property taxes on market value. Local public officials should be aware of the possibility that a relatively high tax rate on industrial property can cause tax revenue collected to be less than the maximum amount that is possible.
Originality/value
This is the first empirical study of industrial property values that includes the effect of variations in the property tax.