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There is considerable research examining the consequences and contingency factors of customer participation in the service encounter. In comparison, there is disproportionately less research examining the antecedents of customer participation. This paper aims to propose and test an appraisal-emotive framework of the effects of front-line employees’ in-role and extra-role behaviours on customer participation.

A survey on 583 customers of retail banks in China has been conducted to test the framework. Structural equation modelling and dominance analysis have been used for hypotheses testing.

Employees’ extra-role behaviour (i.e. organisational citizenship behaviour or OCB) has a stronger effect than their in-role behaviour (i.e. role-prescribed behaviour) in inducing customer participation. These effects are mediated by customer emotions. Specifically, the effect of employees’ in-role behaviour on customer participation was mediated by customers’ positive and negative emotions, whereas the effect of employees’ OCB was mediated by customers’ positive emotions but not by their negative emotions.

The findings reveal that strategic management of employee behaviours can influence customer participation. While organisations often provide training to enhance employees’ in-role behaviour to deliver service performance, they should also recognise and encourage employees’ OCB as a means of increasing customer participation. In particular, employees who display positive emotions tend to evoke positive emotions in customers, which increase customer participation in the service encounter.

To the authors’ knowledge, this is one of the few studies in marketing to examine the differential effects of employees’ in-role and extra-role behaviours on customer participation. Importantly, the findings show that employees’ OCB is not only more effective than employees’ in-role behaviour in influencing customer participation but also these two behaviours have varying effects on customer emotions. These findings are new and contribute to the literatures on customer participation, value co-creation and human resource management.

Heavy fog results in low visibility, which increases the probability and severity of traffic crashes, and fog warning system is conducive to the reduction of crashes by conveying warning messages to drivers. This paper aims at exploring the effects of dynamic message sign (DMS) of fog warning system on driver performance.

First, a testing platform was established based on driving simulator and driver performance data under DMS were collected. The experiment route was consisted of three different zones (i.e. warning zone, transition zone and heavy fog zone), and mean speed, mean acceleration, mean jerk in the whole zone, ending speed in the warning zone and transition zone, maximum deceleration rate and mean speed reduction proportion in the transition zone and heavy fog zone were selected. Next, the one-way analysis of variance was applied to test the significant difference between the metrics. Besides, drivers’ subjective perception was also considered.

The results indicated that DMS is beneficial to reduce speed before drivers enter the heavy fog zone. Besides, when drivers enter a heavy fog zone, DMS can reduce the tension of drivers and make drivers operate more smoothly.

This paper provides a comprehensive approach for evaluating the effectiveness of the warning system in adverse conditions based on the driving simulation test platform. The method can be extended to the evaluation of vehicle-to-infrastructure technology in other special scenarios.

Bismaleimide (BMI) is a kind of thermosetting resin and its application is usually limited by low toughness. In this paper, two kinds of reinforcement intercalator amino-terminated polyoxypropylene (POP) and octadecyl trimethyl ammonium chloride (OTAC) were designed and synthesized to toughen BMI resin and the toughening effect was compared and analyzed. The purpose of this paper is to toughen BMI resin and analyze the toughening effect of two reinforcements intercalator amino-terminated polyoxypropylene (POP) and octadecyl trimethyl ammonium chloride (OTAC).

Sodium-based montmorillonite (Na-MMT) was modified by POP and OTAC, and the ion-exchange reaction obtained organic montmorillonite (POP-MMT and OTAC-MMT). The polymer matrix (MBAE) was synthesized, in which 4,4’-diamino diphenyl methane BMI was used as the monomer and 3,3’-diallyl bisphenol A and bisphenol A diallyl ether were used as active diluents. And then, POP-MMT/MBAE and OTAC-MMT/MBAE composites were prepared using MBAE as matrix and POP-MMT or OTAC-MMT as reinforcement. The Fourier-transform infrared, X-ray diffraction and scanning electron microscope (SEM) of the filler and microstructure and mechanical properties of the composite were characterized to the better reinforcement.

POP-MMT and OTAC-MMT enhanced BMI-cured products’ toughness by generating microcracks in the polymer to absorb more fracture energy. Meanwhile, POP-MMT and OTAC-MMT were the main stress components and the enhancement of the interface interaction was beneficial to transfer the external force from the matrix to the reinforcement and improved the mechanical properties of the composite. Furthermore, with the intercalation rate increasing, the compatibility of the two phases was increased and the performance of MBAE was also elevated.

BMI is generally used as aerospace structural materials, functional materials, impregnating paint and other fields. However, high crosslinking density leads to moulding material’s brittleness and limits a wider range of applications. Therefore, it has become an urgent priority to explore and improve the mechanical properties of BMI resin.

POP and OTAC have successfully intercalated Na-MMT layers to get POP-MMT and OTAC-MMT, and the interplanar crystal spacing and the intercalation rate were calculated, respectively. The results were corresponding with the SEM images of POP-MMT and OTAC-MMT. After that, the morphology of composites illustrated the compatibility was related to the intercalation rate. According to the mechanism of modified MMT toughening epoxy resin, when they were dispersed uniformly in the matrix, the composite’s mechanical properties had been significantly improved. Additionally, OTAC-MMT with a higher intercalation rate had better compatibility and interfacial force with the matrix, so that the mechanical properties of OTAC-MMT/MBAE were the best.

The theme park industry has attracted wide attention and visitors’ perceptions are key to improving theme park management. Applying the cognitive-affective theory, this study aims to explore various cognitive attributes and affective attitudes and how they affect the overall theme park image.

A mixed research method was used to analyze tourists’ cognitive, affective and overall evaluations of theme parks through text mining and logistic regression and to verify their internal relationships.

Study 1 confirms the impact of six features of theme parks, including food and beverage consumption, merchandising, spatiality, immersive technologies, interactive performances and thematization. Study 2 reveals that finer-grained emotions such as goodness, sadness, disgust, surprise, fear, joy and anger are present in visitor reviews. Study 3 confirms the significant influence of cognitive characteristics and emotions related to theme parks on the overall image through regression analysis. The findings carry meaningful implications for theme park managers, offering guidance on customer needs, perceived negative attributes and how to improve visitor experiences.

This study explores the attribute characteristics of cognitive and affective images of theme parks and their influence on the overall image, thereby enriching the research on the connotations of cognitive-affective theory. In particular, this study introduces and quantitatively analyses the concept of theme parks for the first time through a large-scale data analysis, which empirically reconciles the contradictions of previous reviews of different definitions of theme parks.

主题公园评论：文本挖掘的认知特征和情感如何决定主题公园形象

摘要

主题公园行业备受关注, 而游客的看法是改进主题公园管理的关键所在。本研究运用认知-情感理论, 旨在探索游客评论的认知属性与情感态度, 以及它们如何影响主题公园的整体形象。

采用混合研究方法, 通过文本挖掘和逻辑回归分析游客对主题公园的认知、情感及总体评价, 并验证它们之间的内在关系。

研究1证实了主题公园的六个特征所产生的影响, 包括餐饮消费、商品销售、空间性、沉浸式技术、互动表演和主题化。研究2表明, 游客评价中存在更细化的情感, 如好感、悲伤、厌恶、惊讶、恐惧、喜悦和愤怒。研究3通过回归分析证实了与主题公园相关的认知和情感特征对整体形象具有显著影响。这些研究结果对主题公园管理者具有重要意义, 为了解客户需求、识别负面属性以及如何改善游客体验提供了指导。

本研究对主题公园认知和情感形象的属性特征及其对整体形象的影响进行了探索, 从而丰富了认知-情感理论内涵。特别是本研究首次通过引入大规模数据并量化分析了主题公园的概念, 从实证角度调和了以往针对主题公园不同定义的相关评论中存在的矛盾。

Reseñas de parques temáticos: cómo la minería de textos de las características cognitivas y las emociones pueden determinar la imagen del parque temático

Resumen

El sector de los parques temáticos ha atraído una gran atención y las percepciones de los visitantes son clave para mejorar su gestión. Aplicando la teoría cognitivo-afectiva, este estudio pretende explorar diversos atributos cognitivos y actitudes afectivas, y cómo afectan a la imagen global del parque temático.

Se adoptó un enfoque de investigación de métodos mixtos para analizar las evaluaciones cognitivas, afectivas y globales de los turistas sobre los parques temáticos mediante minería de textos y regresión logística, y para validar la relación intrínseca entre ellas.

El estudio 1 confirmó el impacto de seis características de los parques temáticos, como el consumo de alimentos y bebidas, el merchandising, la espacialidad, las tecnologías inmersivas, los espectáculos interactivos y la tematización. El estudio 2 reveló la presencia de emociones más sutiles en las evaluaciones de los visitantes, como la bondad, la tristeza, el asco, la sorpresa, el miedo, la alegría y la ira. El estudio 3 confirmó, mediante un análisis de regresión, que las características cognitivas y las emociones asociadas a los parques temáticos tienen un efecto significativo en la imagen global. Estas conclusiones tienen importantes implicaciones para los gestores de los parques temáticos, ya que proporcionan orientación para comprender las necesidades de los clientes, identificar los atributos negativos percibidos y saber cómo mejorar las experiencias de los visitantes.

Este estudio explora las características de los atributos de las imágenes cognitivas y afectivas de los parques temáticos y su impacto en la imagen global, enriqueciendo así la investigación sobre las connotaciones de la teoría cognitivo-afectiva. En particular, este estudio introduce y analiza cuantitativamente por primera vez el concepto de parque temático mediante un análisis de datos a gran escala, que concilia empíricamente las contradicciones que existían en revisiones anteriores de las distintas definiciones de parque temático.

In the era of mobile internet, the social Q&A community has built a large-scale and complex knowledge label network through its internal knowledge units, and the scale and structure of the network have changed over time. By analysing the structural characteristics and evolution rules of knowledge label networks, the main purpose of this study is to understand the internal mechanisms of the replacement of old and new knowledge and the expansion of knowledge element boundaries, so as to explore the realization path of knowledge management in the new era from the perspective of complex networks.

This paper uses distributed crawlers to capture 419,349 samples from the Zhihu platform. Each sample contains 33 characteristic dimensions, and the natural year is used as the sliding window to divide the whole. In this study, the global knowledge label network and 11 local knowledge label networks are first constructed. Then, the degree distribution analysis and central node exploration of the knowledge label network are carried out using the complex network method. Finally, the average shortest path and average clustering coefficient of the network are analysed by the time series method, and the ARIMA model is used to predict the evolution of the correlation coefficient.

The research results show that the dissimilation degree of the degree distribution of the knowledge label network has gradually decreased from 2011 to 2021, and the attention of users in the knowledge community has shown a trend of distraction and diversification over time. With the expansion of the scale of the knowledge label network and the transformation to an information network, the network sparsity is becoming more and more obvious, and the knowledge granularity of the Q&A community is being refined and diversified. The prediction of the correlation coefficient of the knowledge label network by the ARIMA model shows that the connection between the labels is lacking diversity and the opinion strengthening phenomenon tends to strengthen, which is more likely to form the “echo chamber effect”, resulting in mutual isolation and even opposition between different circles. The Q&A community is about to enter a mature stage, and the corresponding status of each label has been finalized. The future development trend of label networks will be reflected in the substitution between labels, and the specific structure will not change significantly.

The Q&A community model is the trend in Web 2.0 community development. This study proves the effectiveness of complex networks and time series prediction methods in knowledge label network mining in the Q&A community.

Green technology, characterized by its environmentally friendly attributes and sustainable practices, has emerged as a crucial tool in harmonizing the economic and ecological benefits. However, the challenge lies in selecting the most effective strategies for acquiring green technology. This paper aims to explore how chemical enterprises choose green technology acquisition strategies across diverse scenarios.

Considering the influence of competition effects, spillover effects and their interactions on selecting green technology acquisition strategies, this paper develops three decision models (independent R&D, cooperative R&D and technology introduction). Drawing on the duopoly game theory as its theoretical framework, this paper delves into the examination of the economic and environmental benefits within distinct scenarios.

Cooperative R&D excels in promoting green technology R&D when spillover effects are strong, while independent R&D demonstrates superiority when spillover effects are weak. The threshold for the strength of spillover effects is related to competition effects. Additionally, cooperative R&D typically yields greater financial advantages than independent R&D and technology introduction. Moreover, the economic and environmental benefits may not be optimized simultaneously. Only enterprises that satisfy low competition and spillover effects as well as high competition and spillover effects, can achieve win-win economic and environmental benefits.

Although green technology R&D and introduction are alternative strategies, they have typically been considered separately in prior literature. This study attempts to incorporate green technology R&D and introduction into a strategic system to investigate the selection of green technology acquisition strategies, taking into account competition effects, spillover effects and their interactions.

Integrality of surface mesh is requisite for computational engineering. Nonwatertight meshes with holes can bring inconvenience to applications. Unlike simple modeling or visualization, the downstream industrial application scenarios put forward higher requirements for hole-filling, although many related algorithms have been developed. This study aims at the hole-filling issue in industrial application scenarios.

This algorithm overcomes some inherent weakness of general methods and generates a high-level resulting mesh. Initially, the primitive hole boundary is filled with a more appropriate triangulation which introduces fewer geometric errors. And in order for better performances on shape approximation of the background mesh, the algorithm also refines the initial triangulation with topology optimization. When obtaining the background mesh defining the geometry and size field, spheres on it are packed to determine the vertex configuration and then the resulting high-level mesh is generated.

Through emphasizing geometry recovery and mesh quality, the proposed algorithm works well in hole-filling in industrial application scenarios. Many experimental results demonstrate the reliability and the performance of the algorithm. And the processed meshes are capable of being used for industrial simulation computations directly.

This paper makes input meshes more adaptable for solving programs through local modifications on meshes and perfects the preprocessing technology of finite element analysis (FEA).

This study aims to examine the impact of coworkers’ sexist views on individual citizenship behaviors and performance outcomes and explores how this relationship is affected by the presence of female managers.

Drawing on diversity management literature and gendered organizational theory, the study analyzes data from 2,166 employees and 141 store managers in an international fast-food chain as well as archival work-unit-level information on performance.

The results support the hypothesis that peers’ sexist views are negatively associated with employees’ citizenship behavior and performance outcomes. Work units with members holding such views are less likely to achieve performance goals, and individuals who work with peers who hold gender inequality views are less likely to engage in citizenship behaviors. This relationship is particularly pronounced in units managed by male managers.

Our study recognizes the complex and multifaceted nature of gender dynamics in organizations and provides insights into the ways in which these dynamics impact organizational outcomes.

The study’s findings have significant implications for organizational policies and practices, specifically in terms of promoting gender equality and fostering more inclusive work environments through well-designed interventions.

This study is grounded in the gendered organizational theory, which highlights the interplay between gender, gender views and the relational dynamics of psychological, cultural and social dimensions operated within organizations. By examining how gender inequality views among coworkers affect perceived support, citizenship behaviors and performance outcomes, we contribute to the growing body of research in this area.

Torque is one of the main loads acting on the aircraft wing, the horizontal tail and the vertical tail. In flight load measurement, due to the significant influence of the bending moment and the shear force on the strain gauge, the accuracy of torque measurement is usually low. Therefore, aircraft torque measurement is difficult. Based on the characteristics of a certain type of horizontal tail, a measurement method for the torque with high accuracy was proposed in this paper.

A new simplified torque measurement method for the all-moving horizontal tail was proposed based on the spiral driver. The feasibility of the method and key points of the tests were analyzed and studied through a virtual load calibration test.

Based on the results of the real load calibration test, the torque load equation with high accuracy was established, and the torque measurement was achieved in load flight tests.

However, the proposed method is based on the structure of the spiral driver. If there is generally no spiral driver at the aircraft wings and vertical tails, then the appropriate torque measurement method needs to be derived according to the specific object.

The research in this paper provides a new idea for the torque measurement of aircraft structures, which can be used for the torque measurement of subsequent aircraft types.

Controversial information systems (IS) represent a unique context in which certain members of a user's social circle may endorse the use of a system while others object to it. The purpose of this paper is to explore the simultaneous and often conflicting roles of such positive and negative social influences through social learning and ambivalence theories in shaping user adoption intention of a representative case of controversial IS, namely online dating services (ODS).

The model was tested with two empirical studies using structural equation modeling techniques. The data of these studies were collected from 451 (Study 1) and 510 (Study 2) single individuals (i.e. not in a relationship).

(1) Positive social influence has a stronger impact on perceived benefits and adoption intention, while negative social influence exerts a greater impact on perceived risks; (2) positive and negative social influences affect adoption intention toward ODS differently, through benefit and risk assessments; and (3) ambivalence significantly negatively moderates the effects of social influences on adoption.

This study enriches and extends the IS use, ambivalence theory, prospect theory, and social learning theory research streams. Furthermore, this study suggests that it is necessary to focus on not only the oft-considered positive but also negative social influences in IS research.