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Literature established that applicable parameters must be used in determining facilities management (FM) performance in any market; otherwise, findings could be confusing and misleading. This is particularly relevant to Nigeria where FM application is in its infancy and seriously constrained by particular socio-economic conditions which make it prone to crises situations such as frequent power outages and surges, abundance of fake and adulterated construction materials and equipment, heavy presence of unqualified artisans, poor transparency and terribly chaotic and unpredictable traffic to mention a few. Hence, this research aims to identify contextual parameters for evaluating performance of FM service in office buildings in Lagos, reflecting these peculiarities.

The research adopts survey design, using self-administered questionnaires that were served on building occupants. Means and standard deviation were used in the analyses. Factor analysis was used in identifying the important factors or constructs and to confirm the practical significance of the measures.

The study developed a multi-item scale of 41 measures for evaluating performance of facilities managers in offices in Lagos, Nigeria. The scale comprises three major dimensions, i.e. “financial”, “quality of service” and “crises response and management”. Using factor analysis, the study identified five important factors, two of which (comprising ten new measures) have not been featured in previous studies.

The developed performance measurement scales (PMS) can be applied to FM performance evaluation, management and control in the Nigerian context. The PMS and identified factors would also aid FM policy formulation, resource allocation and facilities review.

The research is considered the first to develop a PMS for FM in office facilities in Lagos, Nigeria. The new factors and measures that were uncovered in the study makes it possible to evaluate the Nigerian facility manager’s ability to manage the near-crises challenges imposed by the peculiar socio-economic context. Furthermore, the scale adopts simplistic financial success criteria, which makes it relevant and easy to use for the poor financial record disclosing and research-averse Nigerian audience. It is also more relevant to the less strategic and more operational task-based Nigerian FM context and by extension, to the context of other developing countries with similar socio-economic features.

The purpose of this study is to examine at energy efficiency practices within the facilities management sector and barriers to adopting energy efficient strategies, it further explored the factors that promote the employment of energy efficient practices.

The data were gathered by means of an electronic survey, administered to facilities managers in Johannesburg.

Energy efficient lighting is the most used energy efficiency practice. It further uncovered that occupant engagement and education is considered least, amongst current energy efficiency practices. This study revealed that the biggest barrier to the implementation of energy efficient facilities management practices was the cost implications of adopting FM strategies and rated the lowest were policies and regulations of energy efficiency standards. Cost reduction was the highest rated factor that promotes energy efficiency practices.

Occupants should be educated on energy efficiency through a change of their behaviours and also exposed to the benefits of using energy conservation measures. Management buy-in should be the goal of the facilities manager for the success of energy efficient practices.

This study is an encompassing study on energy efficiency where many aspects of energy efficiency and factors that promote energy efficiency were explored.

This study aims to comprehensively examine the respiratory infection prevention and control measures used in South African workplaces, particularly in the context of facilities management (FM), during the 2020–2022 pandemic.

The present research involved pre-crafted semi-structured interviews conducted by University of the Witwatersrand students with FM heads in Johannesburg, South Africa. Recurrent themes were generated using NVIVO software and analysed using frequencies, word counts and word clouds.

This study identified 119 measures and placed these into two broad categories. Twelve critical measures were found. These measures were further validated by five FM experts, separate from FM heads, who cross-referenced them with WHO guidelines, enhancing the credibility of the findings. Subsequently, challenges with implementing these measures were explored.

The findings have direct relevance to the work of FM professionals, as they suggest that applying timely and comprehensive infection prevention and control measures can help employees to safely continue to work or return to the workplace during any future epidemic outbreaks.

Thus far, limited studies have explored critical measures used to prevent and control COVID-19 in the workplaces of developing countries during the 2020–2022 pandemic.

This study aims to ascertain the forms of social enterprises created for public services and the dimensions of community-based management of public facilities. It seeks to understand how community-based facilities management (CbFM) can apply to the management of public services created by social enterprises in developing communities.

The study examines research studies on CbFM through a scoping review of papers published between 1997 and 2022.

The scoping review revealed that there are five dimensions of CbFM for developing communities: CbFM, urban facilities management, sustainable CbFM, urban infrastructure management and management of community hubs. It also revealed that social enterprises have been used to manage services, and for social inclusion, and to increase the efficiency of tangible infrastructure in communities.

The scoping review included literature from 1997 to 2022 to understand the development trends in CbFM in developing communities. It is possible that literature from a broader timeframe could have produced more in-depth understanding of the subject investigated.

The paper articulates a framework of CbFM models for public services in developing communities and developed a database of the relevant studies, which can further guide future researchers, stakeholders and policymakers in this area.

The comprehensive review produced a framework for community management of public services. It also identified that there is a paucity of literature on social infrastructure. It highlighted the need for skillsets to support community-based enterprises. There are limited studies that touch on the development of performance indicators for developing communities.

Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. The purpose of this paper is to develop a framework to guide the use of benchmarking.

The research adopts a cross-sectional survey design. Data were collected using self-administered questionnaires on FM organizations in Lagos metropolis, Abuja and Port Harcourt. The results of the survey were supplemented with interviews with FM unit heads in the study areas. The framework was validated using a focus group discussion with ten FM industry experts.

A framework which serves as a guide for the use of best practice benchmarking was developed. It showed that there is a relationship between best practice benchmarking and location.

The evaluation of the framework was limited by the number of participants involved and being that it has not been put to use.

This study develops a multi-sector framework to guide the use of best practice benchmarking in facilities management (FM). The framework explains the relationship between organizational characteristics and best practice benchmarking. In addition, there are limited empirical benchmarking frameworks in FM literature.

The purpose of this paper is to examine the user satisfaction dimensions at the Newtown Junction shopping mall to improve its performance.

Users of the Newtown Junction shopping mall were surveyed and the results were analysed using mean scores, principal components and regression analysis.

The study identified user satisfaction dimensions as “facilities management”, “design using Newtown principles”, “cultural transmission”, “utility functionality”, “accessibility”, “human factors” and “hotel access”. The dimensions extracted using principal component analysis were better predictors of performance than those of the literature.

The study sample is from the Newtown Junction Mall in the Newtown precinct, Johannesburg, South Africa. The results may not be generalisable to all Newtown shopping malls.

The results will be useful for improving the marketing and operations of shopping malls in similar Newtown in South Africa. A Newtown shopping mall is more attractive to users who want to learn about African culture actively. In addition, the mall’s design and access to other parts of its mixed-used development, which are major complementary places of interest in the precinct, make it attractive to shoppers and tourists.

There are limited studies defining Newtown dimensions in a shopping mall.

The purpose of this paper is to examine the benefits of benchmarking among Nigerian facilities management (FM) practitioners.

Data collection was through semi-structured interviews with 34 FM heads from three selected cities in Nigeria. Of this number, 16 were from Lagos, 10 from Abuja, while 8 managers were from Port Harcourt. These managers were selected using purposive sampling based on their experience in the field of FM across the various sectors of the economy. The interviews were analysed with Nvivo 10 software qualitative computer software so as to reduce manual tasks, discover tendencies and recognize themes on the practice, meaning and benefits of benchmarking. Matrix coding of the Nvivo software was used to distinguish between benefits realized by those that conduct formal and informal benchmarking.

The paper found that those that perform informal benchmarking find that the benchmarking tool helps them to improve performance, service quality and their processes. On the other hand, those that perform formal benchmarking affirmed that benchmarking helped them in making strategic plans, striving to be the best in the industry and obtaining explanations for those improvements that are made now and in the near future.

The results, therefore, suggest that formal benchmarking in Nigeria is needed in performing strategic role in FM, as well as in making good business case agitations. Practitioners also need to know the benefits of benchmarking to improve its usage.

The paper categorised FM benchmarking benefits. Also, there are limited empirical studies on benchmarking benefits in developing countries.

The purpose of this paper is to examine benchmarking barriers among Nigerian facilities management (FM) practitioners.

Data collection were through semi-structured interviews with 34 FM heads from three selected cities in Nigeria. Out of this number, 16 were from Lagos, ten from Abuja while eight managers were from Port Harcourt, respectively. These managers were selected using purposive sampling based on their experience in the field of FM across the various sectors of the economy. The interviews were analysed with Nvivo 10 software qualitative computer software.

Those that do informal benchmarking face challenges with data, employees lack of confidence in new initiatives and poor support of senior management, the companies that use best practice benchmarking face constraints of access to information and employees unwillingness to change and comply to company set standards, unwillingness of benchmarking partners to understand the usefulness of the project, and problems that emanate from the quality of data obtained.

The results therefore suggest that to improve the practice of best practice benchmarking there is need to improve both quantity and quality of data for the exercise and enhance standard practice.

The study established a new category of benchmarking barriers called the market category of benchmarking barriers and further distinguished benchmarking barriers based on two forms of benchmarking which is informal and formal benchmarking. Also there are limited studies on benchmarking barriers in developing countries.

The paper examined the factors influencing the role of estate surveyors in facilities management (FM).

The study administered questionnaires on 247 practicing estate surveyors within Lagos metropolis, Nigeria in 2006. These were selected through alphabetic systematic sampling of estate surveyors from the list of financial members with designations (2004/2005) of the Lagos state branch of Nigerian Institution of Estate Surveyors and Valuers. The survey achieved a total response rate of 85 percent. Statistical tools employed in analyzing data were relative importance indices and factor analysis.

The findings suggest that training in FM and type of business of the organisation managed by the estate surveyor were significant factors that influence surveyors' participation in areas of core competence in FM.

Owing to time constraints, authors have only studied one location. No urban area can be representative of all cities in the country. Nevertheless, the results of the study should at least apply to the majority because most of the estate surveyors in Nigeria are based in Lagos.

The paper introduces an empirical approach to the discussion on role of estate surveyors in FM in Nigeria.

Informal settlements are frequently located in hazardous areas with a high risk of natural disasters. Upgrading informal settlements can be difficult due to the time and expense needed to complete the process. This chapter advocates using a management framework of public services in informal settlements. In doing so, it addresses 17 of the 17 UN sustainable development goals (SDGs). The study reviewed the literature to investigate current ways of managing environmental enterprises in informal settlements in South Africa. Thereafter, the challenges of managing public services were explored, and a conceptual framework for managing public services by social enterprises in such communities was developed. The chapter found that environmental enterprises are classified as ‘green spaces’ and infrastructure, water and sanitation services, energy systems, and recycling initiatives. Essential aspects of sustainable community-based facilities management (SCbFM) for managing public services are maintenance, governance, community project management, environment service delivery, service performance, governance, community project management, environment service delivery, service performance, well-being and health and safety, disaster management, and finance. Some of the problems of managing public services in informal settlements include the limited skills of managers, the focus of government on new projects rather than managing existing projects, not choosing the right indicators to measure service performance, and limited guidelines for the health and safety of managers and disaster management. Thus, a new conceptual framework was needed and developed based on the principles of social capital and capability for managing services in informal settlements in South Africa.