Xiaoning Xu, Yixiong Nie and Xiangang Peng
The purpose of this paper is to introduce the realizing process of the fuzzy logical reasoning method in relation to the insulation detection of insulator strings, especially…
Abstract
Purpose
The purpose of this paper is to introduce the realizing process of the fuzzy logical reasoning method in relation to the insulation detection of insulator strings, especially about the establishment of the fuzzy relation matrix.
Design/methodology/approach
Utilizing fuzzy logical reasoning method, the online fault diagnosis of the transmission line insulator strings can be realized efficiently, although the insulation status of the insulator strings is influenced by many factors and the relation between the measured electric parameters about the insulator with the degree of the deterioration is ambiguous.
Findings
Utilizing the pattern recognition method to build the fuzzy relation matrix after choosing the probability of the corona current, the root‐mean‐square value and the peak value and the pulse frequency of the leakage current as the fuzzy operating input variables, using the fuzzy reasoning method to estimate the insulation status proves to be a practical approach.
Practical implications
The experiments verify the correctness of this method by simulating work conditions of insulator strings on an 110 kV transmission line.
Originality/value
This paper proves that using the fuzzy reasoning method to estimate the insulation status of the online insulator strings is a practical approach. The results of the laboratory and the field tests verify the correctness of this approach and the validity of the identification method to build the fuzzy relation matrix.
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Ruby Wenjiao Zhang, Xiaoning Liang and Szu-Hsin Wu
While the proliferation of chatbots allows companies to connect with their customers in a cost- and time-efficient manner, it is not deniable that they quite often fail…
Abstract
Purpose
While the proliferation of chatbots allows companies to connect with their customers in a cost- and time-efficient manner, it is not deniable that they quite often fail expectations and may even pose negative impacts on user experience. The purpose of the study is to empirically explore the negative user experience with chatbots and understand how users respond to service failure caused by chatbots.
Design/methodology/approach
This study adopts a qualitative research method and conducts thematic analysis of 23 interview transcripts.
Findings
It identifies common areas where chatbots fail user expectations and cause service failure. These include their inability to comprehend and provide information, over-enquiry of personal or sensitive information, fake humanity, poor integration with human agents, and their inability to solve complicated user queries. Negative emotions such as anger, frustration, betrayal and passive defeat were experienced by participants when they interacted with chatbots. We also reveal four coping strategies users employ following a chatbots-induced failure: expressive support seeking, active coping, acceptance and withdrawal.
Originality/value
Our study extends our current understanding of human-chatbot interactions and provides significant managerial implications. It highlights the importance for organizations to re-consider the role of their chatbots in user interactions and balance the use of human and chatbots in the service context, particularly in customer service interactions that involve resolving complex issues or handling non-routinized tasks.
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Xiaodong Zhang, Ping Li, Xiaoning Ma and Yanjun Liu
The operating wagon records were produced from distinct railway information systems, which resulted in the wagon routing record with the same oriental destination (OD) was…
Abstract
Purpose
The operating wagon records were produced from distinct railway information systems, which resulted in the wagon routing record with the same oriental destination (OD) was different. This phenomenon has brought considerable difficulties to the railway wagon flow forecast. Some were because of poor data quality, which misled the actual prediction, while others were because of the existence of another actual wagon routings. This paper aims at finding all the wagon routing locus patterns from the history records, and thus puts forward an intelligent recognition method for the actual routing locus pattern of railway wagon flow based on SST algorithm.
Design/methodology/approach
Based on the big data of railway wagon flow records, the routing metadata model is constructed, and the historical data and real-time data are fused to improve the reliability of the path forecast results in the work of railway wagon flow forecast. Based on the division of spatial characteristics and the reduction of dimension in the distributary station, the improved Simhash algorithm is used to calculate the routing fingerprint. Combined with Squared Error Adjacency Matrix Clustering algorithm and Tarjan algorithm, the fingerprint similarity is calculated, the spatial characteristics are clustering and identified, the routing locus mode is formed and then the intelligent recognition of the actual wagon flow routing locus is realized.
Findings
This paper puts forward a more realistic method of railway wagon routing pattern recognition algorithm. The problem of traditional railway wagon routing planning is converted into the routing locus pattern recognition problem, and the wagon routing pattern of all OD streams is excavated from the historical data results. The analysis is carried out from three aspects: routing metadata, routing locus fingerprint and routing locus pattern. Then, the intelligent recognition SST-based algorithm of railway wagon routing locus pattern is proposed, which combines the history data and instant data to improve the reliability of the wagon routing selection result. Finally, railway wagon routing locus could be found out accurately, and the case study tests the validity of the algorithm.
Practical implications
Before the forecasting work of railway wagon flow, it needs to know how many kinds of wagon routing locus exist in a certain OD. Mining all the OD routing locus patterns from the railway wagon operating records is helpful to forecast the future routing combined with the wagon characteristics. The work of this paper is the basis of the railway wagon routing forecast.
Originality/value
As the basis of the railway wagon routing forecast, this research not only improves the accuracy and efficiency for the railway wagon routing forecast but also provides the further support of decision-making for the railway freight transportation organization.
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Xiaoning (Alice) Qian and Eleni Papadonikolaki
Blockchain technology is booming in many industries. Its application in supply chain management is also gradually increasing. Supply chain management (SCM) has long been committed…
Abstract
Purpose
Blockchain technology is booming in many industries. Its application in supply chain management is also gradually increasing. Supply chain management (SCM) has long been committed to reducing costs and increasing efficiency and is trying to optimise resources and reduce the sector's fragmentation. Trust has always been an important factor in managing supply chain relationships, and it also affects the efficiency of supply chain operations. To this end, this study aims to examine how trust is affected by the introduction of blockchain technology in construction supply chain management.
Design/methodology/approach
This study is based on semi-structured interviews and publicly available information from experts in blockchain and construction supply chain management. Through content analysis, the data are analysed thematically to explore how various types of trust, such as system-based, cognition-based and relation-based, are affected by blockchain technology.
Findings
Blockchain technology provides solutions for data tracking, contracting and transferring resources in supply chain management. These applications help enhance the various sources of trust in SCM and provide supply chain partners with protection mechanisms to avoid the risks and costs of opportunistic behaviour in collaboration, shifting trust from relational to system-based and cognition-based.
Research limitations/implications
This study focuses only on inter-organisational rather than interpersonal trust and empirical data from experts whose knowledge and cognition could be subjective.
Practical implications
Leveraging the potential of digitalisation to manage trust requires that leaders and managers actively try to improve contractual arrangements, information sharing and being open to new innovative technologies like blockchain.
Social implications
From a relational view of supply chain management, the extent to which blockchain technology can develop and spread depends on the readiness of the social capital to accept decentralised governance structures.
Originality/value
This study builds upon an original data set and discusses features and applications of blockchain technology, explores the sources and dimensions of trust in supply chain management and explains the impact of blockchain technology on trust.
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Yu Chen, Xiaoning Zhu, Xueli Xiong, Cen Zhang and Jiashun Huang
Corporations, as key contributors of greenhouse gas emissions, have been increasingly scrutinized by governments and stakeholders. Corporations have been asked to disclose their…
Abstract
Purpose
Corporations, as key contributors of greenhouse gas emissions, have been increasingly scrutinized by governments and stakeholders. Corporations have been asked to disclose their carbon-related information. This study investigates public corporate carbon disclosure, an imperative communication channel between firms.
Design/methodology/approach
This study uses generalized estimation equation models with a longitudinal panel data of 311 listed firms in the China A-share stock index from 2010 to 2020. This study collected firm-level data from the Carbon Disclosure Project survey, the China Stock Market and Accounting Research, and the National Economic Research Institute of China. Stata was used as the primary statistic software in empirical analyses.
Findings
This study finds that compared to state-owned enterprises (SOEs), private firms are more willing to disclose carbon information under legitimate environmental pressure, and firms in highly distorted factor-markets are reluctant to disclose carbon information. This study finds that factor-distortion markets further moderate ownership and lead private firms in highly distorted factor-markets to behave like SOEs by significantly reducing their carbon disclosures.
Originality/value
This study intends to contribute to the corporate carbon disclosure literature by adding important institutional determinants to the conversation in the context of China.
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Heng-yang Lu, Jun Yang, Wei Fang, Xiaoning Song and Chongjun Wang
The COVID-19 has become a global pandemic, which has caused large number of deaths and huge economic losses. These losses are not only caused by the virus but also by the related…
Abstract
Purpose
The COVID-19 has become a global pandemic, which has caused large number of deaths and huge economic losses. These losses are not only caused by the virus but also by the related rumors. Nowadays, online social media are quite popular, where billions of people express their opinions and propagate information. Rumors about COVID-19 posted on online social media usually spread rapidly; it is hard to analyze and detect rumors only by artificial processing. The purpose of this paper is to propose a novel model called the Topic-Comment-based Rumor Detection model (TopCom) to detect rumors as soon as possible.
Design/methodology/approach
The authors conducted COVID-19 rumor detection from Sina Weibo, one of the most widely used Chinese online social media. The authors constructed a dataset about COVID-19 from January 1 to June 30, 2020 with a web crawler, including both rumor and non-rumors. The rumor detection task is regarded as a binary classification problem. The proposed TopCom model exploits the topical memory networks to fuse latent topic information with original microblogs, which solves the sparsity problems brought by short-text microblogs. In addition, TopCom fuses comments with corresponding microblogs to further improve the performance.
Findings
Experimental results on a publicly available dataset and the proposed COVID dataset have shown superiority and efficiency compared with baselines. The authors further randomly selected microblogs posted from July 1–31, 2020 for the case study, which also shows the effectiveness and application prospects for detecting rumors about COVID-19 automatically.
Originality/value
The originality of TopCom lies in the fusion of latent topic information of original microblogs and corresponding comments with DNNs-based models for the COVID-19 rumor detection task, whose value is to help detect rumors automatically in a short time.
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Guanchen Liu, Dongdong Xu, Zifu Shen, Hongjie Xu and Liang Ding
As an advanced manufacturing method, additive manufacturing (AM) technology provides new possibilities for efficient production and design of parts. However, with the continuous…
Abstract
Purpose
As an advanced manufacturing method, additive manufacturing (AM) technology provides new possibilities for efficient production and design of parts. However, with the continuous expansion of the application of AM materials, subtractive processing has become one of the necessary steps to improve the accuracy and performance of parts. In this paper, the processing process of AM materials is discussed in depth, and the surface integrity problem caused by it is discussed.
Design/methodology/approach
Firstly, we listed and analyzed the characterization parameters of metal surface integrity and its influence on the performance of parts and then introduced the application of integrated processing of metal adding and subtracting materials and the influence of different processing forms on the surface integrity of parts. The surface of the trial-cut material is detected and analyzed, and the surface of the integrated processing of adding and subtracting materials is compared with that of the pure processing of reducing materials, so that the corresponding conclusions are obtained.
Findings
In this process, we also found some surface integrity problems, such as knife marks, residual stress and thermal effects. These problems may have a potential negative impact on the performance of the final parts. In processing, we can try to use other integrated processing technologies of adding and subtracting materials, try to combine various integrated processing technologies of adding and subtracting materials, or consider exploring more efficient AM technology to improve processing efficiency. We can also consider adopting production process optimization measures to reduce the processing cost of adding and subtracting materials.
Originality/value
With the gradual improvement of the requirements for the surface quality of parts in the production process and the in-depth implementation of sustainable manufacturing, the demand for integrated processing of metal addition and subtraction materials is likely to continue to grow in the future. By deeply understanding and studying the problems of material reduction and surface integrity of AM materials, we can better meet the challenges in the manufacturing process and improve the quality and performance of parts. This research is very important for promoting the development of manufacturing technology and achieving success in practical application.
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Guangjian Xu and Yan Wu
The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to…
Abstract
Purpose
The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services.
Design/methodology/approach
Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services.
Findings
The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision.
Originality/value
By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.
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The research is made in view of the anthropometry information obtaining problem in garment MTM on the network mode. The purpose of this paper is to obtain anthropometry…
Abstract
Purpose
The research is made in view of the anthropometry information obtaining problem in garment MTM on the network mode. The purpose of this paper is to obtain anthropometry information in a convenient and detailed way in garment MTM on the network mode.
Design/methodology/approach
First of all, 24 main measurement sizes of 427 young females are collected to constitute the measurement database. The database is used as background data support of the system. The images are captured to simplify the way of inputting the anthropometry information to the system. Through the 2D feature sizes extracted from body image and the basic dimensions provided by customer input to the system, so that to gain the body sample which is closest to the customer body type through query matching in the database. The detailed anthropometry information of the closest sample is used to describe the customer. The human body measurement database and the technology of body image acquisition are used to extract the feature sizes to achieve obtaining the anthropometry information in a convenient and detailed way.
Findings
Through query matching to the customer in a test, the body sample closest to the customer is gained, and the matching error rate is 0.0132. In the end, some customer samples are input to test the system, in order to verify the effectiveness of system functions. The matching error rates of five body types are gained all less than 0.006. The error is small, and the matching result is ideal.
Research limitations/implications
The size of database established in the paper can be increased constantly in the future to obtain the more accurately matching result.
Practical implications
The research of anthropometry information obtaining system in garment MTM on the network mode is the basis to achieve gaining the anthropometry information in a convenient and detailed way.
Social implications
Applying the established system of human body measurement information acquisition in this paper, it can achieve to obtain the detailed measurement information of customer through a convenient way, combining the method of human body parameter model establishment in the existing research, it can achieve the complete network tailored mode with detailed measurement information acquisition and 3D virtual fitting functions. And it can provide the most convenient experience and the most ideal garment MTM effect to the customer. This mode can be forecast to be an ideal form of garment MTM on the network in the future.
Originality/value
The anthropometry information obtaining system is the important part of garment MTM system on the network mode. It should be applied to the network mode and can obtain the detailed measurements for garment MTM. In this paper, the human body measurement database and the technology of body image acquisition are used in order to extract the feature size to obtain the anthropometry information in a convenient and detailed way.
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Hao Zhang, Qingyue Lin, Chenyue Qi and Xiaoning Liang
This study aims to explore how online reviews and users’ social network centrality interact to influence idea popularity in open innovation communities (OICs).
Abstract
Purpose
This study aims to explore how online reviews and users’ social network centrality interact to influence idea popularity in open innovation communities (OICs).
Design/methodology/approach
This study used Python to obtain data from the LEGO Innovation Community. In total, 285,849 reviews across 4,475 user designs between March 2019 and March 2021 were extracted to test this study’s hypotheses.
Findings
The ordinary least square regression analysis results show that review volume, review valence, review variance and review length all positively influence idea popularity. In addition, users’ in-degree centrality positively interacts with review valence, review variance and review length to influence idea popularity, while their out-degree centrality negatively interacts with such effects.
Research limitations/implications
Drawing on the interactive marketing perspective, this study employs a large sample from the LEGO community and examines user design and idea popularity from a community member’s point of view. Moreover, this study is the first to confirm the role of online reviews and user network centrality in influencing idea popularity in OICs from a social network perspective. Furthermore, by integrating social network analysis and persuasion theories, this study confirms the interaction effects of review characteristics and users’ social network centrality on idea popularity.
Practical implications
This study’s results highlight that users should actively interact and share with reviewers their professional product design knowledge and/or the journey of their design to improve the volume of reviews on their user designs. Moreover, users could also draw more attention from other users by actively responding to heterogeneous reviews. In addition, users should be cautious with the number of people they follow and ensure that they improve their in-degree rather than out-degree centrality in their social networks.
Originality/value
This study integrates social network analysis and persuasion theories to explore the effects of online reviews and users’ centrality on idea popularity in OICs, a vital research issue that has been overlooked.