Search results
1 – 10 of 96Zhihui Yang, Dongbin Hu and Xiaohong Chen
In the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay…
Abstract
Purpose
In the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay between this strategy and digitalisation in fostering brand trust remains uncharted. Drawing on the social exchange and psychological reactance theories, this study ventures into unexplored territory by examining the impact of omnichannel integration and digital value on brand trust building. It also delves into the boundary roles of customers’ psychological perceptions, both positive (customer empowerment) and negative (privacy concerns and perceived deception), in this process.
Design/methodology/approach
This study conducted an online survey of 595 omnichannel users in China and validated the model using partial least squares structural equation modelling (PLS-SEM).
Findings
This study’s results have significant implications for businesses. They show that customer perception of omnichannel integration and perceived digital value are critical drivers of omnichannel brand trust, with customer empowerment playing a mediating role. Notably, the study also reveals that customers’ negative psychological perceptions can have different moderating effects, highlighting the need for businesses to address these concerns in their omnichannel strategies.
Originality/value
This study breaks new ground in marketing research by highlighting the benefits of omnichannel integration and incorporating digital perspectives. It demonstrates the positive impact of blending customer perception of omnichannel integration and perceived digital value on brand trust formation. Furthermore, it explores the boundary roles of customers’ psychological perceptions in this process, offering a unique and comprehensive perspective.
Details
Keywords
Xiaohong Chen, Qi Shi, Zhifang Zhou and Xu Cheng
Digital transformation misalignment refers to disparities in digital transformation levels between suppliers and buyers across the production and operation process. It has…
Abstract
Purpose
Digital transformation misalignment refers to disparities in digital transformation levels between suppliers and buyers across the production and operation process. It has negatively affected supply chain stability. However, the existing research concerning the economic consequences has not been adequately addressed. Therefore, this paper aims to investigate whether such digital transformation misalignment increases supplier financial risk and to identify the factors influencing this relationship.
Design/methodology/approach
This paper examines binary combinations of suppliers and buyers listed on China’s A-share market between 2011 and 2021. This group constitutes a sample to empirically test the influence of digital transformation misalignment on the supplier’s financial risk, as well as the moderating effect of the geographical and organizational distances.
Findings
The paper’s findings demonstrate that digital transformation misalignment has indeed a significant increase in the supplier’s financial risk. Moreover, the impact is more intense when the geographical or organizational distance between the supplier and the buyer is relatively large.
Originality/value
The existing literature rarely explores the potential risks arising from digital transformation misalignment between supply chain partners. Therefore, this paper fills a notable gap as it is the first to study the impact of digital transformation misalignment on the supplier’s financial risk and the specific applied mechanisms. The contribution significantly improves the field of corporate digital transformation, particularly, within the context of supply chain management.
Details
Keywords
Zhifang Zhou, Tao Zhang, Jiachun Chen, Huixiang Zeng and Xiaohong Chen
This paper investigates the relationship between product market competition and firms’ water information disclosure and how firms’ ownership type can affect this relationship in…
Abstract
Purpose
This paper investigates the relationship between product market competition and firms’ water information disclosure and how firms’ ownership type can affect this relationship in China, offering new insights into corporate water management.
Design/methodology/approach
The authors investigated 303 Chinese listed companies in highly water-sensitive industries to examine how product market competition influences corporate water information disclosure by subdividing the product market competition into market competition at the firm level and the industry competition intensity at the industry level.
Findings
The results show that there exists an inverted U-shaped relationship between industry competition and water information disclosure; enterprises with the highest market power in a mildly competitive industry are more willing to voluntarily disclose water information and play an industry benchmarking role. Further tests demonstrate that the relationship between industry competition intensity and water information disclosure is stronger for state-owned enterprises than for private enterprises.
Research limitations/implications
The current water resources regulations in China are relatively lax and the water risk awareness of firms is weak, which may affect the applicability of the results. In addition, water information disclosure research is a relatively new field and a quantitative index system for water information disclosure is still in the exploratory stage. Further developments, including the selection, definition and measuring methods of a water index are required.
Practical implications
The authors developed a new direction of enterprise water management activities from the perspective of market competition. Based on the market conditions in China, the authors also investigated the impact of the ownership type of the enterprises on the relationship between market competition and water information disclosure.
Social implications
The authors suggested that the government should improve laws and regulations and adopt incentive mechanisms to encourage enterprises to implement water resource management. In addition, the government should encourage high market status enterprises to actively fulfill their environmental responsibilities so that the entire industry is encouraged to follow suit.
Originality/value
This study represents an important development in the field of environmental accounting and is the first research on corporate water information disclosure; it also extends the research on the influence mechanisms of market competition on the environmental management practices of enterprises.
Details
Keywords
Ge Xu, Xiangnan Feng, Yiwei Li, Xiaohong Chen and Jianmin Jia
This study aims to investigate the effects of environmental risk perception on the evaluation of socioeconomic development and subjective well-being in China.
Abstract
Purpose
This study aims to investigate the effects of environmental risk perception on the evaluation of socioeconomic development and subjective well-being in China.
Design/methodology/approach
A questionnaire survey was conducted, and data were collected from 408 participants of four major universities and government organizations in Changsha, China. Structural equation modeling (SEM) was used to analyze the collected data and to test the hypotheses with regard to the relationship among latent variables. Bayesian method was used as the statistical inference procedure.
Findings
Results show that environmental risk perception has a direct negative influence on perceived socioeconomic development and on subjective total well-being (i.e. both hedonic and eudaimonic well-being). The perceived socioeconomic development has a direct positive effect on the subjective total well-being; thus, it plays a partial mediation role between environmental risk perception and subjective total well-being.
Research limitations/implications
Findings suggest that the environment protection act of the government and their contribution to socioeconomic development will significantly affect the total well-being of people. The empirical analysis is based on survey data; thus, this study may suffer the common problems of questionnaire survey.
Social implications
Promoting pro-environment and health behaviors is important in developing a happy society.
Originality/value
This study demonstrates a significant negative effect of environmental risk perception on the total well-being of people according to SEM approach. This study determines two independent paths for government and policy makers to increase the total well-being of people in China, namely, increasing socioeconomic value to people and controlling and reducing environmental threats.
Details
Keywords
Pei Liang, Junhua Hu, Yongmei Liu and Xiaohong Chen
This paper aims to solve the problem of public resource allocation among vulnerable groups by proposing a new method called uncertain α-coordination value based on uncertain…
Abstract
Purpose
This paper aims to solve the problem of public resource allocation among vulnerable groups by proposing a new method called uncertain α-coordination value based on uncertain cooperative game.
Design/methodology/approach
First, explicit forms of uncertain Shapley value with Chouqet integral form and uncertain centre-of-gravity of imputation-set (CIS) value are defined separately on the basis of uncertainty theory and cooperative game. Then, a convex combination of the two values above called the uncertain α-coordination value is used as the best solution. This study proves that the proposed methods meet the basic properties of cooperative game.
Findings
The uncertain α-coordination value is used to solve a public medical resource allocation problem in fuzzy coalitions and uncertain payoffs. Compared with other methods, the α-coordination value can solve such problem effectively because it balances the worries of vulnerable group’s further development and group fairness.
Originality/value
In this paper, an extension of classical cooperative game called uncertain cooperative game is proposed, in which players choose any level of participation in a game and relate uncertainty with the value of the game. A new function called uncertain α-Coordination value is proposed to allocate public resources amongst vulnerable groups in an uncertain environment, a topic that has not been explored yet. The definitions of uncertain Shapley value with Choquet integral form and uncertain CIS value are proposed separately to establish uncertain α-Coordination value.
Details
Keywords
Xiaoyu Yan, Xiaohong Chen, Chunfang Lu, Weihua Liu, Xiaoran Shi and Yu Gong
With the popularization of sustainable concepts, how to transform into a sustainable supply chain has received widespread attention in practice. Under this circumstance, this…
Abstract
Purpose
With the popularization of sustainable concepts, how to transform into a sustainable supply chain has received widespread attention in practice. Under this circumstance, this paper aims to propose a theoretical framework of sustainable supply chain transformation (SSCT) from a perspective of resource identification and utilization, investigates resources/capabilities that can be used to promote SSCT and explores how to use resources/capabilities to achieve SSCT effectively.
Design/methodology/approach
An inductive multi-case analysis is applied to this paper. Four state-owned/non-state-owned enterprises from the manufacturing sector are selected as the research objectives, which are all leaders in the industry based on the 2022 China TOP 500 Enterprises Ranking. Meanwhile, to guarantee the diversities of enterprises, the four selected enterprises are respectively positioned in upstream and downstream of the supply chain.
Findings
A theoretical framework of SSCT is proposed with following research findings: (1) Technology resources, facilities and equipment resources, and business process reengineering capability are the key resources/capabilities to promote SSCT. (2) From the supply chain structure perspective, there exists a leader-participant structure in SSCT. The enterprise with dominant resources/capabilities should actively transfer to a SSCT leader. From the supply chain function perspective, specific sustainability assessment indicators and special teams are two necessary settings for SSCT. From the supply chain lifecycle perspective, SSCT should be promoted in a phased manner and dynamically adjusted in each stage. (3) Digital transformation degree and enterprise ownership play a moderating role in the implementation of strategies.
Originality/value
This paper proposes a conceptual framework of SSCT based on the resource orchestration perspective, which provides decision support for enterprises in practice.
Details
Keywords
Liukai Wang, Ji Yan, Xiaohong Chen and Qifa Xu
The purpose of this study is to bridge the gap in the literature on supply chain finance (SCF) by exploring the relationship between network capabilities and corporate financial…
Abstract
Purpose
The purpose of this study is to bridge the gap in the literature on supply chain finance (SCF) by exploring the relationship between network capabilities and corporate financial performance (CFP) in financial supply chains (FSCs).
Design/methodology/approach
The authors collect panel data and adopt regression analysis to analyse the joint investment activities among 1359 manufacturing firms and 289 financial service providers in China to explore how network capabilities, both network power and network centrality, improve CFP in the FSCs.
Findings
Under the FSCs environments, network centrality (i.e. eigenvector centrality, closeness centrality and betweenness centrality) raises CFP (ROA, ROE and Tobin's Q) and network power (node degree, clustering coefficient) also improves CFP. However, node strength from the network power stream has a negative effect on Tobin's Q, indicating that when the partner of a firm has an extremely strong influence in FSCs; this weakens the bargaining ability and flexibility of the focal firm, thus reducing its long-term financial performance.
Practical implications
The joint investment activities among supply chain partners and financial service providers help managers understand the advanced financing solutions generated by internal and external network organisations as well as be aware of network capabilities' impact on CFP in FSCs.
Originality/value
This study answers the call for more empirical research on SCF to provide a broader sample to examine financial supply chain management. This is one of the earliest studies to shed light on a new perspective – how network capabilities improve CFP in the FSCs.
Details
Keywords
Yuhang Gao, Xiaohong Chen, Ping Liu, Honglei Zhou, Shaoli Fu, Wei Li, Xinkuan Liu, Fengcang Ma, Yanbo Zhu and Jiayan Wu
This study aims to investigate the effect of coatings prepared by the addition of copper-aluminum alloy powder on the corrosion behavior of 90/10 copper-nickel alloy.
Abstract
Purpose
This study aims to investigate the effect of coatings prepared by the addition of copper-aluminum alloy powder on the corrosion behavior of 90/10 copper-nickel alloy.
Design/methodology/approach
Coatings of copper-aluminum alloy powder at different contents (Wt.% = 50%, 60%, 70% and 80%) were prepared by the high-temperature heat treatment process. The microstructure and component of the coatings were characterized by scanning electron microscope, X-ray diffraction, energy dispersive spectrometer and X-ray photoelectron spectroscopy. The electrochemical properties of the coating were explored by electrochemical impedance spectroscopy.
Findings
The results show that the aluminized layer was successfully constructed on the surface of 90/10 copper-nickel alloy, the composition of the coating was composed of copper-aluminum phase and aluminum-nickel phase, the existence of the aluminum-nickel phase was formed by the diffusion of Ni elements within the substrate and because of the diffusion, the Al-Ni phase was distributed in the middle and bottom of the coating more. The Al-Ni phase is considered to be the enhanced phase for corrosion resistance. When the copper-aluminum alloy powder content is 70 Wt.%, the corrosion resistance is the best.
Originality/value
The enhancement of corrosion resistance of 90/10 copper-nickel alloy by the copper-aluminum alloy powder was revealed, the composition of the aluminized layer and the mechanism of corrosion resistance were discussed.
Details
Keywords
Lujun Su, Scott R. Swanson, Maxwell Hsu and Xiaohong Chen
This study aims to examine consumption emotions and customer–company identification as mediating variables to explore the association of perceived corporate social responsibility…
Abstract
Purpose
This study aims to examine consumption emotions and customer–company identification as mediating variables to explore the association of perceived corporate social responsibility (CSR) on green consumer behavior in a hospitality–lodging context.
Design/methodology/approach
Using a stimulus–organism–response framework, an integrated model is developed. The hypothesized relationships of the research model are tested using the structural equation modeling technique. Data were gathered from hotel guests at a UNESCO World Heritage Site in China.
Findings
Perceived CSR directly affects positive emotions, negative emotions and customer–company identification. Positive emotions significantly influence customer–company identification. Positive emotions and customer–company identification partially mediate the relationship between perceived CSR and green consumer behavior. Hotel type was not found to be a moderating factor.
Research limitations/implications
Perceived CSR can act to influence consumers’ behaviors more broadly via an increased likelihood of engaging in green consumer behavior. Implementing CSR strategies at the company level may provide additional benefits to society as a whole. The proposed relationships need to be replicated in other service organizations, segments and cultures to better assess the generalizability of the findings.
Originality/value
This study investigates the association between consumption emotions and customer–company identification, which has been missing in the tourism/hospitality literature. This study also extends previous CSR literature by examining the potential moderating role of hospitality type.
Details
Keywords
Yanbo Zhu, Xiaohong Chen, Ping Liu, Shaoli Fu, Honglei Zhou and Jiayan Wu
This study aims to investigate the effect of changes in iron content in 70/30 copper–nickel alloy on the corrosion process.
Abstract
Purpose
This study aims to investigate the effect of changes in iron content in 70/30 copper–nickel alloy on the corrosion process.
Design/methodology/approach
70Copper–30Nickel-xFe-1Mn (x = 0.4,0.6,0.8,1.0 Wt.%) alloy were prepared by the high frequency induction melting furnace. The scanning electron microscope, X-ray diffraction (XRD), X-ray photoelectron spectroscopy (XPS) and electrochemical impedance spectroscopy were used to analyze the morphology and component of the corrosion product film.
Findings
The results show that the corrosion resistance of 70/30 copper–nickel alloy added with 1.0%Fe is the best, and the film is divided into inner dense Cu2O composite film and outer hydration loose layer; XRD showed that after adding 1.0% Fe, the content of Cu2(OH)3Cl in the corrosion product film was significantly reduced, while the content of Cu2O remained unchanged; XPS showed that nickel accumulates in the inner layer of corrosion product film; the stage growth mode of the film, the role of nickel in it and the enrichment mechanism of iron in the inner film were summarized and discussed.
Originality/value
The changes in the composition and structure of the corrosion product film caused by the iron content are revealed, and the mechanism of the difference in corrosion resistance is discussed.
Details