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When the waves are washing about your ears, knowing about the sea and sailing is less important than the ability to swim. When you are in the soup, you care little about the recipe—the problem is to get out. Knowledge about industrial relations is all very well, but at work it is what you do that matters. Industrial relations training demands more than the offering of knowledge through chalk and talk. Understanding and techniques need practical application, skills are about behaviour, not intellect. Attitudes are best challenged by events. Learning, and the integration of learning, is best when it can involve the whole person—beliefs, thoughts and feelings all brought into action.

Over the past year we have published in this journal a number of articles which, separately, advanced new and useful concepts in the training of clerical workers. The purpose of this present article is to summarise these diverse contributions and to attempt to integrate them into a coherent and workable system. We believe that this synthesis provides the framework for an approach entirely new in Britain to improving the performance of office workers.

In this article the author makes a plea for training officers to consider the importance of human encounters in the work situation. He calls attention to the need to train managers and others to develop the necessary skills. The author sees the encounter almost as a unit of production in the human field. The question is often asked, ‘How can I start operations in training in the human resources field?’ Bill Agnew's suggestion is ‘By bringing the management group to a study of encounters’. Used imaginatively this simple approach could open the door and create the demand for a more sophisticated follow‐up to exploit the more advanced concepts developed by the behavioural scientists.

Education for equity in global development and cultural diversity calls for professional capacity building to perceive diverse perspectives on complex procedures of globalisation. The discipline of human geography is such a “provider of perspectives”. The purpose of this paper is to propose a historic series of how theories of geography and human development have emerged.

This paper contributes to education and training by proposing a historic series of how theories of geography and human development have emerged.

The outcomes of this analysis of geographic paradigms offer options for the management of multicultural education in development. A critical synopsis and a combination of various paradigms on global development seem most promising for a holistic and comprehensive understanding of globalisation.

In particular, recent developments in human geography exhibit rapidly changing paradigms (ironically called “the Latin America of sciences”) and are hence difficult to systematise.

Spaces are understood to be communicational spaces, the substrate of which is enabling communication technologies. The theoretical contemplations of this paper permit to design learning environments, learning styles and related technologies.

Perception and understanding of contradicting theories on global (economic and human) development facilitate education fostering multiple cultures of understanding. The author's own professional experience shows that only esteem for all paradigms can provide the full picture. Success means “collective production of meaning”.

Understanding history frees us to reach future consensus.

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

The purpose of this paper is to provide a retrospective review of an early marketing text, Marketing Methods (1918) by Ralph Starr Butler.

Marketing Methods is summarized, and perspectives of scholars that have occurred since its publication are provided.

Marketing Methods represents the first college textbook to use the term “marketing” and, thus, represents a major and important early work in the field.

This review of Marketing Methods provides a retrospective on the development, structure, critical reviews and influence of this text.

This paper aims to provide a historical understanding of the unemployment context experienced by the New Zealand population during the Great Depression, which might have caused people to commit financial crimes, such as fraud, to survive.

The main source of information is narratives from newspaper articles published by 42 newspapers from 1931 to 1950 that explore New Zealanders’ experiences during declined economic conditions.

During the period studied, New Zealanders suffered because of various challenges, mainly unemployment. The government’s response was criticised by the people who used the newspapers as a medium to unleash their frustration about the fairness of unemployment relief for the unemployed and taxation of those who were employed. Some people who struggled in between jobs, as well as some who found themselves being disadvantaged, turned to deviant behaviour such as fraud. The fraudsters might be thought of as the victims of the day, committing a crime of survival, not a crime of choice.

This research promotes more historical studies to enrich fraud-auditing literature. The lack of detailed information reported in the newspapers during this period limits making specific links to individual circumstances.

Fraudsters have always been perceived as responsible for their destinies, but a wider social and political context is rarely examined in fraud cases. The period chosen for this paper represents the extreme condition in which the elements of motive, opportunity and rationalisation are all interwoven into one.

This study engages an understudied presupposition that values are relatively impervious to situational pressures. We do this within a key sociological context, incorporating social status as a meso-level structure, by measuring values before and after a competition situation with an experimentally controlled outcome to determine the situational robustness of values.

We incorporate measures of values into a standard competition experiment, looking at how winning or losing and the status of the perceived competition influence peoples’ values.

Drawing on the well-established expectation states literature, we demonstrate that perceptions of gaining or losing a competition influence core values. Overall, positive, related situational feedback seemed to heighten all of the values-measures, while receiving (manipulated) negative, specific feedback dampened the rating of all values.

This is an initial exploration of the received wisdom; future work should involve different manipulations, wider arrays of values-measurement, and more diverse samples.

We hope that our interpretations of these results suggest how perceived status influences core internal experiences. The processes described have implications for the experiences of groups that win or lose political competitions, and other social interactions whereby people feel more or less affirmed in terms of their core beliefs.

This suggests that individuals and groups who perceive themselves as winning competitions, elections, or challenges will feel affirmed in their core beliefs, and be more motivated to pursue those valued ends. People who perceive themselves as being situationally unsuccessful will feel a general dampening of these core beliefs.

This chapter is the first to link the internal study of values with the general expectation states tradition. It is exploratory, and results suggest this is a fertile area for future inquiry.