Asmita Dessai and Vahid Javidroozi
Integration of city systems is needed to provide flexibility, agility and access to real-time information for the creation and delivery of efficient services in a smart and…
Abstract
Purpose
Integration of city systems is needed to provide flexibility, agility and access to real-time information for the creation and delivery of efficient services in a smart and sustainable city. Consequently, City Process Modelling (CPMo) becomes an essential element of connecting various city sectors. However, to date, there has been limited research on the requirements of an ideal CPMo approach and the usefulness of available Business Process Modelling (BPMo) approaches. This research develops a framework for CPMo to guide smart city developers when modelling city processes.
Design/methodology/approach
Data from literature analysis was gathered to derive capabilities of existing BPMo techniques. Then, semi-structured interviews were conducted to thematically and qualitatively explore the requirements, challenges and success factors of CPMo.
Findings
The interview findings offered 17 requirements to be addressed by a CPMo approach, along with several challenges and success factors to be considered when implementing CPMo approaches. Then, the paper presents the results of mapping these requirements against 12 existing BPMo capabilities, identified from the literature, concluding that a significant number of requirements (which are mainly related to inputs and visualisation) have been left unfulfilled by existing BPMo approaches. Hence, developing an innovative CPMo approach is necessary to address the components of unfulfilled requirements.
Originality/value
The innovative framework presented in this paper justifies the CPMo requirements, which are unexplored in existing SCD frameworks. Moreover, it will act as a guide for smart city developers, to model cross-sectoral city processes, helping them progress their SCD road map and make their cities smart.
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Vahid Javidroozi, Hanifa Shah and Gerald Feldman
Enterprise systems integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. business process…
Abstract
Purpose
Enterprise systems integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. business process change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques and approaches. The purpose of this paper is to focus on BPC challenges and develop a conceptual framework for addressing BPC challenges in ESI.
Design/methodology/approach
BPC challenges and their success factors were first identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework.
Findings
The findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of “consolidation of information system re-engineering with BPR”, and “customization”. Moreover, “risk” was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges, which was empirically validated.
Originality/value
The study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors, as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities.
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Placemaking plays a crucial role in enhancing the quality of life in cities, necessitating a holistic approach and the incorporation of smart strategies. This study addresses the…
Abstract
Placemaking plays a crucial role in enhancing the quality of life in cities, necessitating a holistic approach and the incorporation of smart strategies. This study addresses the gap in existing research by exploring the integration of systems thinking and systems integration in smart placemaking within cities to make the placemaking more resilient, connected, and smart. The city is viewed as a system of interconnected and integrated smart places, where attractions, communication hubs, public spaces, and infrastructures seamlessly connect. The outcomes of smart placemaking include economic prosperity, environmental sustainability, health and well-being, safety and security, cultural preservation, innovation, and resilience. The research develops a framework that highlights the interconnectedness and interdependencies between systems thinking, systems integration, and smart placemaking. The framework provides guidance for city planners, urban designers, and policymakers in implementing effective strategies for creating vibrant, inclusive, and sustainable public spaces within the broader context of a smart and interconnected city.