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Book part
Publication date: 13 October 2023

John V. Lombardi

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Thriving in Academic Leadership
Type: Book
ISBN: 978-1-83753-303-9

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Article
Publication date: 10 February 2012

Eleanor Mitchell and Sarah Barbara Watstein

517

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Reference Services Review, vol. 40 no. 1
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 25 August 2021

Ali Intezari, David J. Pauleen and Nazim Taskin

The purpose of this paper is to examine the factors that influence knowledge processes and by extension organisational knowledge culture (KC).

584

Abstract

Purpose

The purpose of this paper is to examine the factors that influence knowledge processes and by extension organisational knowledge culture (KC).

Design/methodology/approach

Using a systematic model development approach based on an extensive literature review, the authors explore the notion of organisational KC and conceptualise a model that addresses the following research question: what factors affect employees’ values and beliefs about knowledge processes and by extension organisational KC?

Findings

This paper proposes that knowledge processes are interrelated and mutually enforcing activities, and that employee perceptions of various individual, group and organisational factors underpin employee values and beliefs about knowledge processes and help shape an organisation’s KC.

Research limitations/implications

The findings extend the understanding of the concept of KC and may point the way towards a unifying theory of knowledge management (KM) that can better account for the complexity and multi-dimensionality of knowledge processes and KC.

Practical implications

The paper provides important practical implications by explicitly accounting for the cultural aspects of the inextricably interrelated nature of the most common knowledge processes in KM initiatives.

Originality/value

KM research has examined a long and varied list of knowledge processes. This has arguably resulted in KM theorizing being fragmented or disintegrated. Whilst it is evident that organisational culture affects persons’ behaviour in the organisation, the impact of persons’ values and beliefs on knowledge processes as a whole remain understudied. This study provides a model of KC. Moreover, the paper offers a novel systematic approach to developing conceptual and theoretical models.

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Book part
Publication date: 20 April 2021

Sharmila Pixy Ferris and Kathleen Waldron

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Higher Education Leadership
Type: Book
ISBN: 978-1-83982-230-8

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Article
Publication date: 1 February 1997

PATRIZIA LOMBARDI

Decision making at local planning level is usually concerned with evaluation of alternatives and selection of a preferred action. This can be improved with the use of…

587

Abstract

Decision making at local planning level is usually concerned with evaluation of alternatives and selection of a preferred action. This can be improved with the use of multicriteria (MCA) methods which provide a systematic process for trading off effects of various alternative, synthesizing, individual contributions. This paper illustrates three MCA methods for evaluating complex planning projects where multiple criteria are taken into account. These methods are applied to an example of urban regeneration. Subjective issues, such as those related to the perception of quality of life, are taken into account alongside more quantitative data. The results obtained using the three methods are considered when applied to three alternative design solutions.

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Engineering, Construction and Architectural Management, vol. 4 no. 2
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 22 March 2011

Bernard Burnes and Helen O'Donnell

There is a growing belief that business leaders can learn valuable lessons from successful sports coaches and athletes. This article seeks to examine the extent to which methods…

10501

Abstract

Purpose

There is a growing belief that business leaders can learn valuable lessons from successful sports coaches and athletes. This article seeks to examine the extent to which methods for achieving sporting success are applicable to business.

Design/methodology/approach

The research utilised a qualitative, interview‐based approach to data gathering. The data sample consisted of eight leading coaches. The interviews were analysed using template methodology.

Findings

The research found that there are areas in which business leaders can learn lessons from sport, especially in terms of change and staff development.

Research limitations/implications

The research is based on interviews with a small sample of coaches. In order to develop the research further, a more extensive sample is required.

Practical implications

Business leaders should only focus on those aspects of sporting excellence which are applicable to the business world. However, they should also recognise that these are applicable to all levels of leadership in an organisation and not just senior managers.

Originality/value

The research challenges some of the hype around the relationship between sporting excellence and business excellence, but it does show lessons can be learned in important areas of staff development, the most prominent being the ability to welcome and bring about change.

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Sport, Business and Management: An International Journal, vol. 1 no. 1
Type: Research Article
ISSN: 2042-678X

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Book part
Publication date: 10 October 2017

Cesar A. Poveda

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Sustainability Assessment
Type: Book
ISBN: 978-1-78743-481-3

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Article
Publication date: 28 February 2023

Rajesh Kumar Srivastava

The purpose of this study is to explore the factors influencing the happiness of customers of two global coffee food chains through qualitative research in the post pandemic era…

392

Abstract

Purpose

The purpose of this study is to explore the factors influencing the happiness of customers of two global coffee food chains through qualitative research in the post pandemic era. Unlike existing studies, this study will compare and examine the differential points between two global coffee food chains so that others can improve their strategies to improve their competitiveness.

Design/methodology/approach

It is qualitative research employing sentiment analysis through “Sprinkler Software” to assess the sentiment of customers of Starbucks and Barista followed by focus interviews through the same customers who have visited both Starbucks and Barista.

Findings

The results showed that most important factors which motivate customers and make them happy to go for “Starbucks” or “Barista” are ambience, store location, quality of product offerings and service quality. Value for money, quality of products and service quality are the top three variables affecting the customers and have rated Starbucks better than Barista on these parameters. The happiness level of the same customers who have visited both the coffee chains is more with Starbucks compared to Barista.

Originality/value

This research contributes to better understanding the effects of different marketing strategies adopted by coffee chain stores and can provide direction to Barista and other coffee chains. The stimulus-organism-response (SOR) model in coffee chain store application is an additional contribution to existing knowledge.

Highlights

  • Most important factors which motivate customers and make them happy to go for “Starbucks” or “Barista” are ambience, store location, quality of product offerings and service quality.

  • Value for money, quality of products and service quality are the top three variables affecting the customers and have rated Starbucks better than Barista on these parameters.

  • The happiness level of the same customers who have visited both the coffee chains are more with Starbuck compared to that of Barista.

  • This is significant and can give direction to Barista and other coffee chains through learning from this research.

  • Using the extended SOR model, we explain the variation in response in the happiness level of customers of two coffee chains.

  • In order to give an insight into the strategies adopted by Starbucks and Barista in emerging markets, a comparison of the happiness levels of clients of both coffee chains is presented.

  • This original research can help coffee chains improve their return on investment.

  • The SOR model in coffee chain store application is an additional contribution to existing knowledge.

Most important factors which motivate customers and make them happy to go for “Starbucks” or “Barista” are ambience, store location, quality of product offerings and service quality.

Value for money, quality of products and service quality are the top three variables affecting the customers and have rated Starbucks better than Barista on these parameters.

The happiness level of the same customers who have visited both the coffee chains are more with Starbuck compared to that of Barista.

This is significant and can give direction to Barista and other coffee chains through learning from this research.

Using the extended SOR model, we explain the variation in response in the happiness level of customers of two coffee chains.

In order to give an insight into the strategies adopted by Starbucks and Barista in emerging markets, a comparison of the happiness levels of clients of both coffee chains is presented.

This original research can help coffee chains improve their return on investment.

The SOR model in coffee chain store application is an additional contribution to existing knowledge.

Details

British Food Journal, vol. 125 no. 9
Type: Research Article
ISSN: 0007-070X

Keywords

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Article
Publication date: 1 April 2004

Georgios I. Zekos

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way…

11875

Abstract

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

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Managerial Law, vol. 46 no. 2/3
Type: Research Article
ISSN: 0309-0558

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Book part
Publication date: 13 October 2023

Sharmila Pixy Ferris and Kathleen Waldron

Abstract

Details

Thriving in Academic Leadership
Type: Book
ISBN: 978-1-83753-303-9

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