William P. Wagner, Q.B. Chung and Todd Baratz
Intranets are perhaps the hottest applications in the field of telecommunications today. The rapid growth of this application belies the fact that it has received little…
Abstract
Intranets are perhaps the hottest applications in the field of telecommunications today. The rapid growth of this application belies the fact that it has received little systematic study present in the academic literature. Presents two separate cases of corporate intranets that have been recently implemented. The focus of this report is to characterize the intranet implementations vis‐à‐vis the traditional systems development process. In so doing, an attempt is made to highlight the potential pitfalls through the lessons learned. As a starting‐point in the systematic study of intranets, a better definition is also introduced and a framework that captures and more accurately describes the wide variety of potential intranets.
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For most airlines, the last 12 months have proved to be some of the hardest their balance sheets are ever likely to suffer. Big names have gone, even bigger ones are balancing on…
Abstract
For most airlines, the last 12 months have proved to be some of the hardest their balance sheets are ever likely to suffer. Big names have gone, even bigger ones are balancing on the brink, and thousands of jobs have been lost. The far‐reaching impact of shattered passenger confidence, escalating security costs and increasing competition from low‐cost rivals has left many of the larger carriers reeling. But while US Airways appears to be raising the white flag as it flies its planes into the Mojave Desert for storage, others are attempting to fight back. At British Airways (BA) the restructuring has gone far beyond job and route cuts – over 18 months have been spent on a radical overhaul of its corporate intranet which is expected to save the troubled company in excess of £75m ($117m) a year.
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At the center of its core, Health Care is the application of a general body of knowledge to the needs of a specific patient. For centuries, this knowledge was generally regarded…
Abstract
At the center of its core, Health Care is the application of a general body of knowledge to the needs of a specific patient. For centuries, this knowledge was generally regarded as the property of the healing professions and the individual clinician, not necessarily of the health care delivery organization. Managerial practice also had a tendency to treat this knowledge as an attribute of the provider, thus focusing on the resources clinicians used as they provided care and on the hotel-type functions associated with inpatient institutions. That is, there was a deliberate differentiation between management practice, focused on business processes, and clinical practice, focused on the activities and decisions of diagnosis and treatment. Though often described as bureaucratic and incrementally changing, health care is also a very dynamic and innovative field. Around the globe, research scientists, private industries, academics, and governmental and nongovernmental agencies continue to work in innovating new ways to provide better care, find cures, and improve health. At the same time, health care delivery has been undergoing a gradual but important change. Patient care, once the domain of the individual practitioner, is becoming the domain of the care delivery organization. Additionally, the mission of these organizations is shifting. As science, technology, care processes, and care teams have become more complex and diverse, the way in which the activities of care are organized and the institutional context in which they occur have become an increasingly important determinant of the effectiveness and efficiency of that care. As a result, the object of management has changed. In response to these changes, health care managers have started focusing on the management of the care as well as the management of the institutions in which the care takes place, thereby creating a set of ‘Best Practices’ which are briefly described in this paper along with how the process of innovation is developing in the health care system.
Mohd Daud Norzaidi, Siong Choy Chong, Mohamed Intan Salwani and Binshan Lin
The purpose of this paper is to investigate whether intranet functionalities predict perceived usefulness, which in turn influences intranet usage and whether such usage affects…
Abstract
Purpose
The purpose of this paper is to investigate whether intranet functionalities predict perceived usefulness, which in turn influences intranet usage and whether such usage affects job performance of managers.
Design/methodology/approach
About 150 of 357 managers engaged by numerous organizations in the port industry in Malaysia, namely port authority, terminal operator, marine department, immigration department, and royal customs and excise department which utilized intranet were sampled using a set of self‐reporting questionnaires.
Findings
The results of structural equation modeling indicate that intranet functionalities influence perceived usefulness, usage, and indirectly predict port managers' performance.
Research limitations/implications
The paper focuses only on the perspective of intranet usage among middle managers working in the port industry in Malaysia.
Practical implications
Suggestions are provided on how the maritime industry in particular and other industries in general can improve their intranet adoption to achieve organizational goals.
Originality/value
This paper draws attention to the imperative of having proper intranet functionalities in place in light of its indirect impact on job performance improvements.