Tingting Chen, Peiguan Wu and Kwok Leung
The purpose of this paper is to examine the relationships of individual performance appraisal with appraisees' reactions towards their workgroups and the mechanisms underlying…
Abstract
Purpose
The purpose of this paper is to examine the relationships of individual performance appraisal with appraisees' reactions towards their workgroups and the mechanisms underlying these relationships.
Design/methodology/approach
A questionnaire survey was conducted involving 185 full‐time employees in China. Regression analyses were used to test the hypotheses.
Findings
The results showed that developmental and evaluative performance appraisals were related to appraisee reactions to the workgroup, both positive and negatives, respectively. As expected, these two relationships were mediated by perceived cooperative goals and competitive goals, respectively. Furthermore, procedural justice moderated the positive relationship between evaluative performance appraisal and perceived competitive goals in such a way that the relationship was stronger when perceived procedural justice of the performance appraisal was high.
Originality/value
This is the first paper that links individual performance appraisal to group‐oriented appraisee reactions. The mediating effects of goal interdependence can shed light on the mechanisms underlying these relationships. In addition, the paper extends the current literature on the interaction of outcome favorability with procedural justice by considering the role of procedural justice in accentuating the effect of evaluative performance appraisal on competitive goals within a group.
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Ahmed Youcef, Rachid Saim and Hakan F. Öztop
The purpose of this paper is to give a comparison between different type of baffles for a better application. Computational analysis of heat transfer and fluid flow through plain…
Abstract
Purpose
The purpose of this paper is to give a comparison between different type of baffles for a better application. Computational analysis of heat transfer and fluid flow through plain, flower and perforated baffles for heat exchanger.
Design/methodology/approach
Numerical simulations for heat exchangers with plain, flower and perforated baffles are carried out with finite volume method. The thermal-hydraulic performance for the three types is presented in the same conditions.
Findings
The perforated baffles generate low shell pressure with high Nusselt number; transverse baffles give the best heat transfer with high pumping power. The overall performance coefficient of these three types of heat exchangers shows that the perforated baffles have a highest and the transverse baffles have the lowest. Analysis of the results show that perforated transverse baffles produce pressure drop lower by 6.68% than transverse baffles and 2.64% lower than flower baffles. The pumping power for perforated transverse baffles lower by 13.3% to the transverse baffles and 4.72% lower than that of flower baffles. The Nusselt number for perforated baffles higher by 4.16% to the flower baffles and 2.77% with transverse baffles. The overall performance factor in the heat exchanger with perforated baffles higher by 5.55% to that with transverse baffles and 3.46% with flower baffles. Recirculation areas are reduced in shell with perforated baffles and velocity distribution becomes more uniform.
Originality/value
Using of perforated baffles in heat exchanger give the best overall performance factor.
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Zhiyong Li, Tingting Huo, Yuhong Shao, Qingxue Zhao and Mingmin Huo
This study aims to present a holistic synopsis of the current scientific structure of inbound tourism research and suggest further research directions.
Abstract
Purpose
This study aims to present a holistic synopsis of the current scientific structure of inbound tourism research and suggest further research directions.
Design/methodology/approach
A 30-year bibliometric analysis was conducted using the Web of Science Core Collection database through CiteSpace, covering 568 Social Sciences Citation Index articles.
Findings
This study systematically identifies the evolution of scientific structures and emerging research trends in the inbound tourism field. The findings show that: co-authorship patterns reveal a trend of international cooperation; the evolution of research themes is consistent with the development of the macro-environment and inbound tourism industry, the most recent focus being on sustainable development of destinations; varied multivariate data analysis methods dominate current empirical analysis; there exist three major research dimensions in the inbound tourism field; and unilateral political factors in destinations and bilateral linkage factors affecting inbound tourism demand have aroused research interest increasingly.
Practical implications
This study helps scholars and practitioners understand the current issues and needs of the inbound tourism industry and develops a future research agenda to promote the industry’s continuous development.
Originality/value
This study is the first attempt to provide insights into the theoretical development of inbound tourism over the past three decades from the perspective of a knowledge-based platform and further facilitate sustainable development of the industry.
目的
本篇论文旨在全面地梳理入境旅游研究的整体知识架构, 进而提出未来研究方向。
设计/方法/途径
本篇论文基于文献计量法, 运用CiteSpace对从Web of Science Core Collection数据库中检索得到的30年间568篇社会科学引文索引文献进行分析。
发现
本篇论文系统地梳理了入境旅游领域知识架构的演化和新兴研究趋势, 填补了现有研究空白。结果揭示:(1)作者协作模式展现出国际化合作趋势; (2)入境旅游领域研究主题的演化趋势与宏观环境和国际旅游的发展阶段相吻合, 并且目的地可持续发展的研究成为热点; (3)目前实证分析主要采用各种多元数据分析方法; (4)入境旅游领域的研究可以归纳为三个主要研究方向; (5)单边政治因素和国家双边联系因素对入境旅游需求的影响逐渐成为近年研究热点。
实践意义
本篇论文提出了未来研究方向, 有助于学界和业界人士掌握入境旅游产业的现状和需要, 从而推动该产业的可持续发展。
独创性
本篇论文首次从知识平台视角出发, 揭示了过去三十年间入境旅游的理论发展情况。
关键词 入境旅游, 文献计量法, 知识架构, 知识平台, 未来研究方向, CiteSpace
文章类型 :研究型论文
Propósito
El objetivo de este estudio es presentar una sinopsis holística de la actual estructura científica de la investigación turística entrante y sugerir nuevas direcciones de investigación.
Diseño/metodología/enfoque
Se condujo un análisis bibliométrico de 30 años utilizando la base de datos de recopilación de datos de la red de ciencias básicas a través de CiteSpace, que abarcó 568 artículos del Índice de Citación de Ciencias Sociales.
Resultados
Este estudio identifica sistemáticamente la evolución de estructuras científicas y las tendencias de investigación emergentes en el campo del turismo entrante. Las conclusiones muestran que: i) las pautas de coautoría han revelado una tendencia a la cooperación internacional; ii) la evolución de los temas de investigación es coherente con el desarrollo del macro-entorno y de la industria del turismo entrante, centrándose más recientemente en el desarrollo sostenible de los destinos; iii) los diversos métodos de análisis de datos multivariados predominan en el análisis empírico actual; iv) existen tres grandes dimensiones de investigación en el ámbito del turismo entrante; y v) los factores políticos unilaterales en los destinos y los factores de vinculación bilateral que afectan a la demanda turística entrante han despertado un interés cada vez mayor a la investigación.
Implicaciones prácticas
Este estudio ayuda a los académicos y los profesionales a entender problemas y necesidades actuales de la industria turística entrante y desarrollar una futura guía de investigación para fomentar el desarrollo continuo de la industria.
Originalidad/valor
Este estudio es el primer intento de proporcionar información sobre el desarrollo teórico del turismo entrante en las últimas tres décadas, desde la perspectiva de la plataforma basada en un conocimiento y facilitar aún más el desarrollo sostenible de la industria.
Palabras clave
Turismo entrante, Bibliométrica, Estructura científica, Plataforma basada en el conocimiento, Agenda de investigación futura, CiteSpace
Tipo de papel
Revisión bibliográfica
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Zhiyong Li, Mingmin Huo, Tingting Huo and Hemin Luo
This study aims to review the diversified existing literature on digital tourism from 2002 to 2023 using bibliometric analysis to present a holistic review of the current…
Abstract
Purpose
This study aims to review the diversified existing literature on digital tourism from 2002 to 2023 using bibliometric analysis to present a holistic review of the current scientific structure of digital tourism and sets the future research agenda.
Design/methodology/approach
A detailed search of 646 SSCI articles collected from the Web of Science Core Collection (WOSCC) database was analysed through CiteSpace.
Findings
The findings indicate that developed countries are at the core of the co-authorship network, although developing countries represented by China increasingly contribute valued research findings. The conceptual structure of digital tourism mainly evolves from exploration (2002–2006), and acceleration (2007–2014), to diversification (2015-2023), with the most recent focus on consumer-oriented value creation and potential technological risks. Three well-established thematic groups have been identified, namely, technological innovation and application, destination digital management and consumer value creation. Constructive insights for future research are also offered, including digital scenarios, digital production and digital governance.
Practical implications
The research helps scholars and practitioners grasp the current issues and needs of digital tourism and provides a guide for policymakers in the tourism industry who seek to intelligently improve tourism performance.
Originality/value
This study thoroughly evaluates 22 years of digital tourism literature through bibliometric analysis. It creates a framework for understanding how digital tourism is theorised and developed and indicates future research directions.
目的
本篇论文旨在使用文献计量法梳理2002–2023年间的数字旅游研究, 提出整体知识架构和未来研究议程。
设计/方法/途径
本篇论文运用CiteSpace对从Web of Science Core Collection (WOSCC)数据库中检索得到的646篇SSCI文献进行分析。
发现
(1)发达国家处于作者合作网络的核心位置, 而以中国为代表的发展中国家持续产出有影响力的研究成果; (2)数字旅游的概念结构演化经历三个阶段:探索期(2002–2006年)、加速期(2007–2014年)以及多样化(2015–2023年), 其中新兴研究热点为顾客导向的价值创造和潜在技术风险; (3)数字旅游研究主题分为三个类型, 即技术创新和应用、目的地数字化管理和顾客价值创造; (4)未来研究方向包括数字情境、数字生产和数字监管。
实践意义
本篇论文有助于学界和业界人士掌握数字旅游产业的现状和需要, 并为政策制定者提供数智化提升旅游业绩效的参考。
独创性
本篇论文通过文献计量法系统回顾了22年间的数字旅游文献, 并进一步提出包含数字旅游演化和未来研究前沿的理论框架。
Finalidad
Este estudio tiene como objetivo revisar la diversa literatura existente sobre turismo digital desde 2002 hasta 2023 utilizando un método de análisis bibliométrico para revisar de manera integral la estructura científica actual del turismo digital y desarrollar una agenda de investigación futura.
Diseño/metodología/enfoque
A partir de una búsqueda detallada de 646 artículos del SSCI recogidos en la colección principal de Web of Science (WOSCC), se analizó la base de datos mediante CiteSpace.
Resultados
Los resultados muestran que los países desarrollados constituyen el núcleo de la red de coautoría, mientras que los países en desarrollo representados por China también contribuyen cada vez más con valiosos resultados de investigación. La estructura conceptual del turismo digital evoluciona principalmente desde la exploración (2002–2006), y la aceleración (2007–2014), hasta la diversificación (2015–2023), centrándose más recientemente en la creación de valor orientada al consumidor y en los posibles riesgos tecnológicos. Se han identificado tres grupos temáticos bien establecidos, a saber, innovación y aplicación tecnológicas, gestión digital de destinos y creación de valor para el consumidor. También se ofrecen ideas constructivas para futuras investigaciones, como los escenarios digitales, la producción y la gobernanza digitales.
Limitaciones/implicaciones practices
La investigación ayuda a estudiosos y profesionales a comprender los problemas y necesidades actuales del turismo digital y proporciona una guía para los responsables políticos del sector turístico que pretenden mejorar de forma inteligente los resultados del turismo.
Originalidad/valor
Este estudio evalúa exhaustivamente 22 años de literatura sobre turismo digital mediante un análisis bibliométrico. Crea un marco para comprender cómo se teoriza y desarrolla el turismo digital e indica futuras direcciones de investigación.
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Tingting Zhang, Can Lu, Edwin Torres and Po-Ju Chen
This paper aims to develop a theoretical model to understand co-creation/co-destruction of value through customer engagement in online channels. It also investigates the…
Abstract
Purpose
This paper aims to develop a theoretical model to understand co-creation/co-destruction of value through customer engagement in online channels. It also investigates the contributing factors.
Design/methodology/approach
The qualitative approach uses the critical incidents technique to answer the research questions. The authors identify 350 critical incidents in which customers expressed online customer engagement-induced value co-creation or co-destruction experiences. The factors and resulting propositions are identified through data analysis. Data coding and analysis are facilitated by using MAXQDA 12.
Findings
Co-creation through positively valenced engagement behaviors may occur when customers are delighted, feel valued, experience reciprocity, receive organizational incentives, are solicited for feedback, can count on service recovery efforts and interact with helpful, empathetic, polite and responsive employees. Co-destruction through negatively valenced engagement behaviors emerges from rude employee behaviors, indifference, confrontation with company representatives, technological failure, the lack of complaint outlets and customers’ desire for revenge.
Practical implications
Selecting and training employees to be helpful, polite, responsive and empathetic toward online visitors can trigger co-creation. Communication between firms and customers should boost customer approval and delight. Organizations can offer incentives, reliable service delivery and a recovery design to stimulate visitor participation. Soliciting feedback requires sound technological support and direct communication links with visitors.
Originality/value
This study presents the conditions and framework contributing to the duality of customer engagement-induced co-creation and co-destruction values in online channels from the customer, organizational, employee, service design and technological perspectives. It also addresses how value is co-created or co-destructed through examples.
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Bin Li, Tingting Zhang, Yuting Chen and Nan Hua
This study aims to explore the underlying mechanisms that support the resilience of the Chinese hospitality industry during and after the COVID-19 epidemic.
Abstract
Purpose
This study aims to explore the underlying mechanisms that support the resilience of the Chinese hospitality industry during and after the COVID-19 epidemic.
Design/methodology/approach
Content analysis was applied to 133 manually collected text articles about COVID-19 responses and strategies.
Findings
A two-step learning model (emergency reaction, precautions and prevention stages) was identified in the study. In the emergency reaction step, the primary strategies were related to customers, employees, suppliers and facility/food. In the precautions and prevention step, the strategies were related to customers, employees, suppliers and society/public relations. Multiple stakeholders are discussed in the two circles over a continual process in the learning, reacting and adapting stages.
Originality/value
A gap in the literature is filled by this study, providing a learning model and synthesizing various strategies applied in the hotel sector for multiple stakeholders.
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Qin Chen, Jiahua Jin, Tingting Zhang and Xiangbin Yan
The success of online health communities (OHCs) depends on maintaining long-term relationships with physicians and preventing churn. Even so, the reasons for physician churn are…
Abstract
Purpose
The success of online health communities (OHCs) depends on maintaining long-term relationships with physicians and preventing churn. Even so, the reasons for physician churn are poorly understood. In this study, an empirical model was proposed from a social influence perspective to explore the effects of online social influence and offline social influence on physician churn, as well as the moderating effect of their online returns.
Design/methodology/approach
The empirical data of 4,145 physicians from a Chinese OHC, and probit regression models were employed to verify the proposed theoretical model.
Findings
The results suggest that physicians' churn intention is influenced by online and offline social influences, and the offline social influence is more powerful. Physicians' reputational and economic returns could weaken the effect of online social influence on churn intention. However, physicians' economic returns could strengthen the effect of offline social influence on churn intention.
Originality/value
This research study is the first attempt to explore physician churn and divides the social influence into online and offline social influences according to the source of social relationship. The findings contribute to the literature on e-Health, user churn and social influence and provide management implications for OHC managers.
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Yumei Xu, Chaohui Wang and Tingting Zhang
This study aims to develop a measurement scale of tourism-led rural gentrification from the perspective of rural residents.
Abstract
Purpose
This study aims to develop a measurement scale of tourism-led rural gentrification from the perspective of rural residents.
Design/methodology/approach
The procedure for developing the measurement scale included a thorough review of related literature on tourism-led rural gentrification and multiple stages of qualitative and quantitative investigations. A total of 1,080 rural residents in Huzhou and Huangshan participated in the project. The semi-structured interviews and questionnaire were applied to collect the data. This study analyzed the data with the methodologies of exploratory factor analysis, confirmatory factor analysis and structural equation modeling.
Findings
The measurement scale developed in this study included seven dimensions: Accelerated Ecological Awareness, Individual Behavior, Rural Economic Development, Enhanced Living Standards, Talents and Demographic Changes, Human and Cultural Shift and Cohesive Community.
Research limitations/implications
This measurement scale was developed and validated in China and may not be relevant in other contexts. The scale focuses on tourism-led rural gentrification only from the perspective of rural residents. The findings broaden the knowledge on tourism-led rural gentrification by researching the topic from the point of view of rural residents.
Practical implications
For policymakers and tourism enterprises, this study provides a valuable index for a full understanding of tourism-led rural gentrification. For investors, the research offers insights for priority investments to advance tourism development in rural regions.
Originality/value
This study is one of the few attempts to empirically measure tourism-led rural gentrification. The results improve on the knowledge about tourism-led rural gentrification in China.
研究目的
本研究的主要目的是从居民视角开发和验证旅游引导的乡村绅士化测量量表。
研究设计和方法
开发和验证旅游引导的乡村绅士化测量量表主要包含两方面的工作:旅游引导的乡村绅士化相关文献梳理; 多阶段的定量和定性研究。本研究共邀请1080位研究对象参与调研, 并通过深度半结构访谈和调查问卷收集数据, 使用EFA、CFA和SEM等研究方法研究结果。
研究结论
本研究开发和验证的测量量表包括7个维度:文明素养感知、经济发展感知、生活水平感知、发展环境感知、社会风尚感知、人居环境感知和社区秩序感知。
研究的局限性/意义
本研究基于中国背景开发和验证了旅游引导的乡村绅士化测量量表, 未验证该量表在其他国家或地区的普适性, 且仅从居民视角展开研究。我们的研究结果丰富了旅游引导的乡村绅士化内容。
实践意义
对于政策制定者和旅游企业来说, 本研究为他们充分了解旅游引导的乡村绅士化提供了参考; 对投资者来说, 本研究为投资者投资提供了有价值的借鉴和参考。
原创性/价值
本研究是测量旅游引导的乡村绅士化的重要尝试, 丰富了对中国旅游引导的乡村绅士化的认识。
关键词:
旅游引导的乡村绅士化 居民感知 量表开发 量表验证
文章类型: 研究型论文
Motivo de investigación
El objetivo principal del presente estudio es desarrollar y validar una escala de medición de gentrificación rural impulsada por el turismo desde la perspectiva de los residentes.
Diseño y metodología de investigación
El desarrollo y la validación de la presente escala de medición consistió en dos tareas principales: un examen de la literatura relacionada con la gentrificación rural impulsada por el turismo; y múltiples etapas de investigación cuantitativa y cualitativa. Para este estudio, se invitó a un total de 1080 sujetos para participar de esta investigación, los datos se obtuvieron mediante entrevistas y cuestionarios semiestructurados en profundidad, y los resultados se han analizado mediante EFA, CFA y SEM.
Conclusiones de la investigación
La escala de medición desarrollada y validada en este estudio consta de 7 dimensiones: percepción de alfabetismo civilizacional, percepción de desarrollo económico, percepción de nivel de vida, percepción de entorno de desarrollo, percepción de costumbres sociales, percepción de asentamiento humano y percepción de orden comunitario.
Limitaciones/significado de la investigación
Este estudio desarrolló y validó la escala de medición basada en un contexto chino, pero no se pudo generalizar la escala de medición en otros países o regiones. Esta investigación solo analiza el fenómeno de gentrificación rural impulsada por el turismo desde la perspectiva de los residentes. Nuestros resultados contribuyen a mejorar el contenido de la gentrificación rural impulsada por el turismo.
Significado práctico
Para los responsables políticos y las empresas de turismo, la presente investigación constituye una referencia para que comprendan plenamente la gentrificación rural impulsada por el turismo; para los inversores, constituye una valiosa referencia de inversión.
Originalidad/Valor
Este estudio es un importante intento para medir la gentrificación rural impulsada por el turismo y contribuye a enriquecer la comprensión de la gentrificación rural impulsada por el turismo de China.
Palabras clave
Gentrificación rural impulsada por el turismo, Percepción de los residents, Desarrollo de la escala, Validación de la escala
Tipo de papel
Trabajo de investigación