Search results

1 – 10 of 18
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 February 2018

Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by…

6022

Abstract

Purpose

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this paper provides a broad range of ideas to spur conceptual and empirical research related to service operations and encourage the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations.

Design/methodology/approach

Based on a Delphi study, described in the companion article, “Service Operations: What Have We Learned?,” the panel identified eight key research themes in service operations where leading-edge research is being done or has yet to be done (Victorino et al., 2018). In this paper, three or four topics within each theme are selected and multiple questions for each topic are proposed to guide research efforts. The topics and questions, while wide-ranging, are only representative of the many ongoing research opportunities related to service operations.

Findings

The field of service operations has many interesting research topics and questions that are largely unexplored. Furthermore, these research areas are not only increasingly integrative across multiple themes within operations but often transcend functional disciplines. This creates opportunities for ever more impactful research with a greater reach throughout the service system and suggests that service researchers, regardless of functional affiliation, can contribute to the ongoing conversation on the role of service operations in value creation.

Originality/value

Leveraging the collective knowledge of the JOSM Service Operations Expert Research Panel to expand on the research themes generated from the Delphi study, novel questions for future study are put forward. Recognizing that the number of potential research questions is virtually unlimited, summary questions by theme and topic are also provided. These questions represent a synopsis of the individual questions and can serve as a quick reference guide for researchers interested in pursuing new directions in conceptual and empirical research in service operations. This summary also serves as a framework to facilitate the formulation of additional research topics and questions.

Access Restricted. View access options
Article
Publication date: 5 January 2018

Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang

The purpose of this paper is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these…

3508

Abstract

Purpose

The purpose of this paper is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the paper provides a systematic literature review of operations articles published in the Journal of Service Management (JOSM). The thorough review of published work in JOSM and proposed research themes are presented in hopes that they will inspire impactful research on service operations. These themes are further developed in a companion paper, “Service operations: what’s next?” (Field et al., 2018).

Design/methodology/approach

The JOSM Service Operations Expert Research Panel conducted a Delphi study to generate research themes where leading-edge research on service operations is being done or has yet to be done. Nearly 700 articles published in JOSM from its inception through 2016 were reviewed and classified by discipline focus. The subset of service operations articles was then further categorized according to the eight identified research themes plus an additional category that primarily represented traditional manufacturing approaches applied in service settings.

Findings

From the Delphi study, the following key themes emerged: service supply networks, evaluating and measuring service operations performance, understanding customer and employee behavior in service operations, managing servitization, managing knowledge-based service contexts, managing participation roles and responsibilities in service operations, addressing society’s challenges through service operations, and the operational implications of the sharing economy. Based on the literature review, approximately 20 percent of the published work in JOSM is operations focused, with earlier articles predominantly applying traditional manufacturing approaches in service settings. However, the percentage of these traditional types of articles has been steadily decreasing, suggesting a trend toward dedicated research frameworks and themes that are unique to the design and management of services operations.

Originality/value

The paper presents key research themes for advancing conceptual and empirical research on service operations. Additionally, a review of the past and current landscape of operations articles published in JOSM offers an understanding of the scholarly conversation so far and sets a foundation from which to build future research.

Access Restricted. View access options
Book part
Publication date: 8 February 2016

Susan Frelich Appleton and Susan Ekberg Stiritz

This paper explores four works of contemporary fiction to illuminate formal and informal regulation of sex. The paper’s co-authors frame analysis with the story of their creation…

Abstract

This paper explores four works of contemporary fiction to illuminate formal and informal regulation of sex. The paper’s co-authors frame analysis with the story of their creation of a transdisciplinary course, entitled “Regulating Sex: Historical and Cultural Encounters,” in which students mined literature for social critique, became immersed in the study of law and its limits, and developed increased sensitivity to power, its uses, and abuses. The paper demonstrates the value theoretically and pedagogically of third-wave feminisms, wild zones, and contact zones as analytic constructs and contends that including sex and sexualities in conversations transforms personal experience, education, society, and culture, including law.

Details

Special Issue: Feminist Legal Theory
Type: Book
ISBN: 978-1-78560-782-0

Keywords

Access Restricted. View access options
Article
Publication date: 30 September 2024

Marco Tulio Fundão Zanini, Susan Hilal, Andrew Johnson and Juliana Carvalho

Police stress is a critical concern for public safety agencies. This study proposes a research model to examine the relationship between police operational stress and affective…

131

Abstract

Purpose

Police stress is a critical concern for public safety agencies. This study proposes a research model to examine the relationship between police operational stress and affective commitment, mediated by psychological safety.

Design/methodology/approach

A survey was developed and administered to law enforcement professionals from two large police agencies in a Midwestern US state and Rio de Janeiro state, Brazil.

Findings

The results suggest the research model applies similarly in both countries. A significant relationship between police operational stress and lower affective commitment was found. Psychological safety mediated this effect, suggesting its importance in mitigating stress. The focus on psychological safety offers valuable insights for understanding officer well-being in high-stress environments.

Research limitations/implications

Qualitative methods might be used to help better understand the contextual elements around police stress and its consequences. Results indicate that supportive work environments that foster psychological safety can be a powerful tool to buffer the negative effects of stress and promote officer well-being and retention.

Practical implications

A comprehensive understanding of the psychological factors influencing officer morale and engagement is essential for developing interventions to enhance law enforcement effectiveness. Psychological safety helps create a supportive work environment, reducing stress’s negative impact on officer commitment.

Originality/value

This study makes a distinctive contribution by examining the mediating role of psychological safety in the relationship between operational stress and affective commitment among police officers in two countries. Building upon prior research that has examined the impact of stress and psychological safety, this study is among the first to investigate how psychological safety specifically mitigates the negative impact of stress on officer commitment.

Details

Policing: An International Journal, vol. 47 no. 6
Type: Research Article
ISSN: 1363-951X

Keywords

Available. Content available
Book part
Publication date: 19 December 2017

Karin Klenke

Free Access. Free Access

Abstract

Details

Women in Leadership 2nd Edition
Type: Book
ISBN: 978-1-78743-064-8

Access Restricted. View access options
Book part
Publication date: 4 February 2015

Jeremy Erickson and Carol Ann Davis

In the United States, the mandate to provide access to general education curriculum standards for all learners is clear. This chapter provides an overview and a framework for…

Abstract

In the United States, the mandate to provide access to general education curriculum standards for all learners is clear. This chapter provides an overview and a framework for making individualized and curriculum choices for learners with low-incidence disabilities and cognitive deficits. Topics covered include reconciling an ecological curriculum model with a standards-based framework and an expanded discussion on embedding individualized learning targets within the ongoing lessons, routines, and activities of inclusive classrooms. Carefully planned and implemented embedded instruction can provide a match between a student’s need for individualized instruction and the everyday practices of inclusive classrooms.

Access Restricted. View access options
Book part
Publication date: 7 June 2010

Lukas Neville and Susan E. Brodt

Purpose – Trust and justice are generally considered distinct but closely related constructs. Individual perceptions of procedural justice and trustworthiness have been shown to…

Abstract

Purpose – Trust and justice are generally considered distinct but closely related constructs. Individual perceptions of procedural justice and trustworthiness have been shown to reciprocally influence one another, each independently promoting trust (Colquitt & Mueller, 2007). We consider instances where these may instead diverge: how intentional efforts to build trust may unintentionally erode justice, and how the use of fair procedures may reduce trust.

Approach – We argue that the anomalous divergences between trust and justice are evident only when simultaneously considering judgments at two levels: the interpersonal level (i.e., within dyads inside the team) and the team level (i.e., shared perceptions of all team members).

Implications for research and practice – The unintended effects described in this chapter describe a “dark side” to a number of taken-for-granted practices in organizational life (favor-paying, punishment processes, and approaches to redress). We expect that this chapter should promote new research using the team context to bridge the trust and justice literatures, and provoke a careful reconsideration among practitioners of these approaches.

Originality – We propose three previously overlooked disjunctures between trust and justice. First, we show how procedurally unfair approaches to allocating favors may be beneficial in building dyadic trust between team members. Next, we describe how fair (open and transparent) group processes for punishing perpetrators may erode trust by skewing group members’ perceptions of the prevalence of trust violations. Finally, we describe how the most effective forms of redress at the interpersonal level may provoke perceptions of injustice at the team level.

Details

Fairness and Groups
Type: Book
ISBN: 978-0-85724-162-7

Available. Content available
Book part
Publication date: 28 September 2022

Jacqueline Joslyn

Free Access. Free Access

Abstract

Details

Conceptualizing and Modeling Relational Processes in Sociology
Type: Book
ISBN: 978-1-80382-827-5

Access Restricted. View access options
Article
Publication date: 22 June 2012

Katherine E. Brown and Victoria Syme‐Taylor

This paper aims to explore the ways in which gender and feminism are practised in professional military education (PME), which is viewed as an atypical higher education…

998

Abstract

Purpose

This paper aims to explore the ways in which gender and feminism are practised in professional military education (PME), which is viewed as an atypical higher education institution, by focusing on the practice and discourse of female academics.

Design/methodology/approach

The paper uses a case study approach using participant observation and semi‐structured interviews. The authors' qualitative analysis is informed by feminist research methods.

Findings

The authors identified a number of key areas around which resistance and accommodation to gender norms are produced: the visual, the vocal and collective action. Analysis of these revealed the everyday practices of academic identities, the gendering of knowledge, and feminist interventions. The authors found that the practices and debates of academic women in PME reflect the wider debates in academia.

Originality/value

PME and its relationship with gender and feminism have rarely been studied. This paper begins that task. The findings of this atypical case also add to the growing body of research on identity, gender, and feminism in academia, as well as to women working in male‐dominated institutions.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 31 no. 5/6
Type: Research Article
ISSN: 2040-7149

Keywords

Access Restricted. View access options
Article
Publication date: 1 January 1986

Leslie S. Laczko

This article presents an empirical test of three hypotheses dealing with the modernisation of polyethnic societies. An hypothesis derived from the functionalist/developmental…

57

Abstract

This article presents an empirical test of three hypotheses dealing with the modernisation of polyethnic societies. An hypothesis derived from the functionalist/developmental perspective and two hypotheses derived from the conflict/competition perspective are assessed using survey data on Francophone‐Anglophone relations in contemporary Quebec. The main conclusions are that 1) the cross‐sectional design using survey data allows a clear test of Hechter's (1975) reactive ethnicity hypothesis; 2) the reactive ethnicity hypothesis is supported in the analysis; 3) the resource competition hypothesis (e.g., Nielsen 1980) is also supported; 4) the reactive ethnicity and resource competition hypotheses are not necessarily mutually exclusive, as some recent authors have claimed (Nielsen 1980; Ragin 1979), and can best be seen as two variants of the same communal competition perspective imbedded in the conflict theory tradition.

Details

International Journal of Sociology and Social Policy, vol. 6 no. 1
Type: Research Article
ISSN: 0144-333X

1 – 10 of 18
Per page
102050